MCI
Overview
Employer Industry: Business Process Outsourcing (BPO)
Benefits
Opportunity for career advancement and growth within the organization
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
Comprehensive medical, dental, and vision coverage after 90 days of employment
Paid Time Off and paid holidays to take the time you need
Fun, engaging work environment with a team-oriented culture
Paid training to learn new skills while earning a paycheck
What to Expect (Job Responsibilities)
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer issues
Document and process customer orders in appropriate systems accurately
Attend meetings and training sessions to stay up to date on program knowledge and process changes
What is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications)
One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment
State or Federal work experience
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Benefits
Opportunity for career advancement and growth within the organization
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
Comprehensive medical, dental, and vision coverage after 90 days of employment
Paid Time Off and paid holidays to take the time you need
Fun, engaging work environment with a team-oriented culture
Paid training to learn new skills while earning a paycheck
What to Expect (Job Responsibilities)
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer issues
Document and process customer orders in appropriate systems accurately
Attend meetings and training sessions to stay up to date on program knowledge and process changes
What is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications)
One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment
State or Federal work experience
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr