Arch Telecom
Retail Associate Manager MORRISTOWN | Morris St
Arch Telecom, Convent Station, New Jersey, us, 07961
Overview
Retail Associate Manager MORRISTOWN | Morris St at Arch Telecom. We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! This role is a learning role where you will work with your team to build required skills as well as assist the Retail Store Manager in all operational duties. What you'll do in your role
Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store Exploring individual needs and providing hands-on demonstrations of the latest technology in-store Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and IoT devices Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise Assist Retail Store Manager with daily operations and coaching Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: How our coverage stacks up in the customer’s neighborhood, providing a fast LTE network Why plans and services let customers live unlimited, stay connected and go further How we redefine wireless, including device and account inspection, review and troubleshooting Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Collaboration and Relationships
Build relationships with and partner with employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment Identify and handoff small business leads Develop strong peer relationships where we are all accountable for the company’s success Be willing to have a good time while providing first class customer experience The Ideal Candidate Will Bring
Leadership Competitive drive and the confidence to succeed in a fast-paced sales environment Willingness to lead your team, share best practices, while serving customers and providing resolutions to issues Effectiveness with operational, financial and performance management Amazing communication skills, to your team and customers Prior wireless sales experience What’s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises when reaching attainable milestones Exciting opportunities for career advancement A culture of care & excellence Health Benefits for Full Time Employees What “must haves” do you need?
Be at least 18 years of age High school degree or GED Ability to stand for long periods of time Ability to lift objects weighing up to 25lbs Reliable transportation Full Time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: www.archtelecom.net Inquiries: Recruiting@archtelecom.net IND2 Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries: Retail Referrals increase your chances of interviewing at Arch Telecom by 2x Get notified about new Retail Associate jobs in Morristown, NJ.
#J-18808-Ljbffr
Retail Associate Manager MORRISTOWN | Morris St at Arch Telecom. We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! This role is a learning role where you will work with your team to build required skills as well as assist the Retail Store Manager in all operational duties. What you'll do in your role
Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store Exploring individual needs and providing hands-on demonstrations of the latest technology in-store Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and IoT devices Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise Assist Retail Store Manager with daily operations and coaching Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: How our coverage stacks up in the customer’s neighborhood, providing a fast LTE network Why plans and services let customers live unlimited, stay connected and go further How we redefine wireless, including device and account inspection, review and troubleshooting Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Collaboration and Relationships
Build relationships with and partner with employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment Identify and handoff small business leads Develop strong peer relationships where we are all accountable for the company’s success Be willing to have a good time while providing first class customer experience The Ideal Candidate Will Bring
Leadership Competitive drive and the confidence to succeed in a fast-paced sales environment Willingness to lead your team, share best practices, while serving customers and providing resolutions to issues Effectiveness with operational, financial and performance management Amazing communication skills, to your team and customers Prior wireless sales experience What’s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises when reaching attainable milestones Exciting opportunities for career advancement A culture of care & excellence Health Benefits for Full Time Employees What “must haves” do you need?
Be at least 18 years of age High school degree or GED Ability to stand for long periods of time Ability to lift objects weighing up to 25lbs Reliable transportation Full Time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: www.archtelecom.net Inquiries: Recruiting@archtelecom.net IND2 Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries: Retail Referrals increase your chances of interviewing at Arch Telecom by 2x Get notified about new Retail Associate jobs in Morristown, NJ.
#J-18808-Ljbffr