Hames Corporation
Front-End Clerk - Sea Mart Quality Foods
Hames Corporation, Sitka, Alaska, United States, 99835
HAMES CORPORATION and its affiliated and subsidiary companies - Sitka/Ketchikan Alaska
The spirit of Alaska isn't just in our store. It's in our DNA. Forged by independence, furthered by hard work, and rooted in a legacy that extends back to 1949 when Clarence and Hopewell Rands opened shop in Sitka. Much has changed over the past six-plus decades, but our commitment to our customers and community remains unchanged. Today, Hames Corporation is a fourth-generation family-owned and operated company, serving as more than the region's top grocer. We are a gathering place for doughnuts and coffee, supporters of local charities, sports teams, education, and the arts. We are a member of the global community, involved in relief efforts for natural disasters. We invest in our employees and empower them to do whatever it takes to delight our customers. At Hames Corporation, we're a family.
Our employees are part of our extended family, united by the goal of delivering service that exceeds expectations. We offer competitive pay, good benefits, and flexibility, encouraging each employee to go above and beyond in serving our customers, whether by finding a specific item or ordering a special treat for a special occasion. Alaska is renowned for its natural resources, and at our company, it includes its human resources.
POSITION PURPOSE:
The
Front-End Clerk I
provides superior customer service by responding to inquiries, supporting shoppers throughout their experience—including promoting our loyalty program—processing sales and returns at the register, and addressing complaints. Success in this role requires caring about the shopping experience and striving to make it the best possible. If this describes you, we invite you to join our team and help us deliver the friendliest, most upbeat service to our community and patrons. KEY DUTIES AND RESPONSIBILITIES: Maintain punctuality and regular attendance. Arrive on time and leave as scheduled unless instructed otherwise. Work overtime as needed. Dress according to company policy, including uniform, name badge, and hat or apron. Follow all company policies, safety and security standards, and comply with health and civil code regulations. Provide the best customer service possible. Avoid gum chewing and mobile device use while at checkout lanes. Greet all customers within 10 feet with prompt, courteous service and assistance. Be attentive—make eye contact and listen to customer needs. Adhere to the 'three deep' rule; call for backup when lines grow. Ask, "Is that everything for you today?" during checkout to identify further needs. Prioritize the customer in all interactions, supporting store activities with prompt and friendly service. Stand at the register for the duration of the shift, which may exceed 8 hours. Operate the cash register following all cash handling procedures. Be knowledgeable about store products, including differences among varieties. Lift, pull, push, and rotate merchandise weighing up to 50 lbs. Check prices and locate items efficiently. Scan products accurately and process orders error-free. Promote current charitable promotions. Handle various payment methods accurately and efficiently. Provide correct change, counting back to customers. Manage damaged or returned products per policy, prioritizing perishables. Process refunds when applicable. Bag customer orders safely and efficiently, separating items as needed. Follow shrink guidelines and maintain the UPC log for mis-scanned or mis-priced items. Remain alert for suspicious activity. Follow safety policies and report equipment issues. Maintain a clean and organized workspace. Perform cleaning duties per policy, including chemical safety. Attend scheduled meetings and training sessions. Assist in training new cashiers as directed. Maintain professional behavior and perform tasks ethically and promptly. Work cooperatively with team members and stay productive during idle times. Perform any additional duties assigned by supervisors. PHYSICAL AND GENERAL REQUIREMENTS: Ability to interact positively with customers and staff. Skills to assist in a fast-paced environment and resolve practical problems. Availability for early mornings, evenings, holidays, and weekends. Capable of standing, walking, bending, climbing stairs, and lifting up to 25 lbs. Proficient in English reading, writing, speaking, and comprehension. Good vision and ability to focus for detailed tasks like price verification. Basic math skills for transactions and balancing cash. Ability to work with various products and tolerate dust and cleaning agents. Adaptability to varying temperatures and working conditions. WORK ENVIRONMENT: The environment is primarily climate-controlled retail space, with occasional outdoor work in varying weather conditions. DISCLAIMER:
These statements describe the general nature and level of work but are not exhaustive. Hames Corporation does not cover relocation expenses. Applicants should provide two professional references who can speak to their skills, experience, and work ethic, available upon request.
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Front-End Clerk I
provides superior customer service by responding to inquiries, supporting shoppers throughout their experience—including promoting our loyalty program—processing sales and returns at the register, and addressing complaints. Success in this role requires caring about the shopping experience and striving to make it the best possible. If this describes you, we invite you to join our team and help us deliver the friendliest, most upbeat service to our community and patrons. KEY DUTIES AND RESPONSIBILITIES: Maintain punctuality and regular attendance. Arrive on time and leave as scheduled unless instructed otherwise. Work overtime as needed. Dress according to company policy, including uniform, name badge, and hat or apron. Follow all company policies, safety and security standards, and comply with health and civil code regulations. Provide the best customer service possible. Avoid gum chewing and mobile device use while at checkout lanes. Greet all customers within 10 feet with prompt, courteous service and assistance. Be attentive—make eye contact and listen to customer needs. Adhere to the 'three deep' rule; call for backup when lines grow. Ask, "Is that everything for you today?" during checkout to identify further needs. Prioritize the customer in all interactions, supporting store activities with prompt and friendly service. Stand at the register for the duration of the shift, which may exceed 8 hours. Operate the cash register following all cash handling procedures. Be knowledgeable about store products, including differences among varieties. Lift, pull, push, and rotate merchandise weighing up to 50 lbs. Check prices and locate items efficiently. Scan products accurately and process orders error-free. Promote current charitable promotions. Handle various payment methods accurately and efficiently. Provide correct change, counting back to customers. Manage damaged or returned products per policy, prioritizing perishables. Process refunds when applicable. Bag customer orders safely and efficiently, separating items as needed. Follow shrink guidelines and maintain the UPC log for mis-scanned or mis-priced items. Remain alert for suspicious activity. Follow safety policies and report equipment issues. Maintain a clean and organized workspace. Perform cleaning duties per policy, including chemical safety. Attend scheduled meetings and training sessions. Assist in training new cashiers as directed. Maintain professional behavior and perform tasks ethically and promptly. Work cooperatively with team members and stay productive during idle times. Perform any additional duties assigned by supervisors. PHYSICAL AND GENERAL REQUIREMENTS: Ability to interact positively with customers and staff. Skills to assist in a fast-paced environment and resolve practical problems. Availability for early mornings, evenings, holidays, and weekends. Capable of standing, walking, bending, climbing stairs, and lifting up to 25 lbs. Proficient in English reading, writing, speaking, and comprehension. Good vision and ability to focus for detailed tasks like price verification. Basic math skills for transactions and balancing cash. Ability to work with various products and tolerate dust and cleaning agents. Adaptability to varying temperatures and working conditions. WORK ENVIRONMENT: The environment is primarily climate-controlled retail space, with occasional outdoor work in varying weather conditions. DISCLAIMER:
These statements describe the general nature and level of work but are not exhaustive. Hames Corporation does not cover relocation expenses. Applicants should provide two professional references who can speak to their skills, experience, and work ethic, available upon request.
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