Hames Corporation
Front-End Shift Supervisor - Sea Mart Quality Foods (Evening)
Hames Corporation, Sitka, Alaska, United States, 99835
Front-End Shift Supervisor - Sea Mart Quality Foods (Evening)
Front-End Supervisor position allows you the opportunity to assist the Front-End Manager in directing and supervising the front-end activities and operations throughout a designated shift. You will be responsible for ensuring that work shifts and breaks of front-end staff contribute to the operational best interest of the store. You will manage all customer service functions, including cash handling, POS quality and pricing concerns, customer grievances and requests related to their shopping experience. The role requires open-mindedness, responsibility and the ability to handle challenges in a fast-paced retail environment.
Purpose The Front-End Supervisor assists the Front-End Manager in directing and supervising the front-end activities and operations throughout a designated shift, ensuring high standards of customer service and efficient store operations.
Duties and Responsibilities
Assist the Front-End Manager in recruiting, selecting, and managing a team of customer-oriented employees.
Support, uphold, and enforce all company policies and local, state, and federal laws and regulations.
Maintain a clean and stocked front area of the store.
Plan and schedule the day-to-day operations of the front-end staff.
Operate according to established operating policies and procedures, acting as a role model for store personnel.
Ensure front-end staff are trained in all procedures and maintain knowledge of store policies and POS system.
Assist with interviewing, recruiting, screening, training, evaluating, hiring, and performance evaluation of department personnel.
Maintain all reports necessary to audit front-end staff performance, including cash over/shorts and price accuracy.
Ensure staffing levels meet business volume, sales projection, and customer traffic requirements.
Monitor daily shift schedule and ensure all required break periods are given and covered.
Promote customer goodwill by providing high standards of customer service and ensuring the cashiers and front staff provide friendly, prompt service.
Maintain a neat, well-groomed personal appearance and ensure front-end staff do the same.
Enforce cash handling and void processes and policies.
Assist cashiers with prompt price checks and resolve pricing problem areas.
Inform the Front-End Manager of any cash register or scale problems or malfunctions.
Assist with customer returns, refunds, over-rings, and other transactions requiring supervisory approvals.
Handle change order requests and investigate cash over/shorts to take appropriate action.
Ensure all product categories are accurately recognized and priced.
Respond promptly to customer service desk inquiries within 30 seconds and handle phone calls efficiently.
Process all types of sales transactions, including authorized accounts, WIC coupons, food stamps, manufacturer coupons, gift certificates, and more.
Maintain a regular housekeeping program for the front end and customer restrooms.
Pickup stray shopping carts from the parking lot.
Order and control inventory of front-end supplies.
Handle return-to-stock items promptly, with priority to refrigerated and perishable items.
Comply with safety policies and procedures and participate in store safety initiatives.
Verify customer ID, accept checks, and follow policies for sales of tobacco products.
Notify the Front-End Manager of cash variations exceeding $5.00.
Record markups, markdowns, voids, refunds, and spoilage write-offs accurately.
Communicate significant events affecting the store to management.
Supervise and coach direct reports, providing performance feedback.
Perform any other duty as assigned by the Front-End Manager.
Physical and General Requirements
Ability to interact with customers in a friendly and helpful way.
Strong people skills to assist customers and associates in a fast-paced environment.
Ability to solve practical problems and manage customer complaints under stress.
Flexible schedule, including early mornings, evenings, holidays, and weekends.
Ability to complete all assigned work schedules and comply with attendance policies.
Physical ability to sit, stand, walk, bend, climb stairs, and carry loads up to 25 pounds.
Proficient in reading, writing, speaking, analyzing, interpreting, and understanding English.
Excellent vision for checking pricing and UPC codes.
Mathematical skills for handling sales transactions and balancing cash in receipts.
Tolerance for dust and cleaning agents during housekeeping duties.
Ability to work in varying temperatures.
Required Education and Experience
Minimum 1 year of related management experience in retail or grocery operations.
Strong understanding of company practices, policies, and procedures.
Knowledge of all positions under the Front-End Manager’s supervision.
Knowledge and compliance with local, state, and federal regulations.
Excellent written and oral communication skills, leadership, and interpersonal skills.
Ability to manage people, prioritize sales and gross margins, and implement emergency procedures.
Preferred Education and Experience
2+ years of grocery management experience.
Successful participation in a management training program or equivalent experience.
Comprehensive working knowledge of all aspects of store management and operations.
Extensive experience in handling personnel relations.
Work Environment The work environment is a climate-controlled retail store. Occasional exposure to outdoor conditions may occur during rain, cold, warmth, or freezing. Overnight shift work may be required.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail Groceries
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Purpose The Front-End Supervisor assists the Front-End Manager in directing and supervising the front-end activities and operations throughout a designated shift, ensuring high standards of customer service and efficient store operations.
Duties and Responsibilities
Assist the Front-End Manager in recruiting, selecting, and managing a team of customer-oriented employees.
Support, uphold, and enforce all company policies and local, state, and federal laws and regulations.
Maintain a clean and stocked front area of the store.
Plan and schedule the day-to-day operations of the front-end staff.
Operate according to established operating policies and procedures, acting as a role model for store personnel.
Ensure front-end staff are trained in all procedures and maintain knowledge of store policies and POS system.
Assist with interviewing, recruiting, screening, training, evaluating, hiring, and performance evaluation of department personnel.
Maintain all reports necessary to audit front-end staff performance, including cash over/shorts and price accuracy.
Ensure staffing levels meet business volume, sales projection, and customer traffic requirements.
Monitor daily shift schedule and ensure all required break periods are given and covered.
Promote customer goodwill by providing high standards of customer service and ensuring the cashiers and front staff provide friendly, prompt service.
Maintain a neat, well-groomed personal appearance and ensure front-end staff do the same.
Enforce cash handling and void processes and policies.
Assist cashiers with prompt price checks and resolve pricing problem areas.
Inform the Front-End Manager of any cash register or scale problems or malfunctions.
Assist with customer returns, refunds, over-rings, and other transactions requiring supervisory approvals.
Handle change order requests and investigate cash over/shorts to take appropriate action.
Ensure all product categories are accurately recognized and priced.
Respond promptly to customer service desk inquiries within 30 seconds and handle phone calls efficiently.
Process all types of sales transactions, including authorized accounts, WIC coupons, food stamps, manufacturer coupons, gift certificates, and more.
Maintain a regular housekeeping program for the front end and customer restrooms.
Pickup stray shopping carts from the parking lot.
Order and control inventory of front-end supplies.
Handle return-to-stock items promptly, with priority to refrigerated and perishable items.
Comply with safety policies and procedures and participate in store safety initiatives.
Verify customer ID, accept checks, and follow policies for sales of tobacco products.
Notify the Front-End Manager of cash variations exceeding $5.00.
Record markups, markdowns, voids, refunds, and spoilage write-offs accurately.
Communicate significant events affecting the store to management.
Supervise and coach direct reports, providing performance feedback.
Perform any other duty as assigned by the Front-End Manager.
Physical and General Requirements
Ability to interact with customers in a friendly and helpful way.
Strong people skills to assist customers and associates in a fast-paced environment.
Ability to solve practical problems and manage customer complaints under stress.
Flexible schedule, including early mornings, evenings, holidays, and weekends.
Ability to complete all assigned work schedules and comply with attendance policies.
Physical ability to sit, stand, walk, bend, climb stairs, and carry loads up to 25 pounds.
Proficient in reading, writing, speaking, analyzing, interpreting, and understanding English.
Excellent vision for checking pricing and UPC codes.
Mathematical skills for handling sales transactions and balancing cash in receipts.
Tolerance for dust and cleaning agents during housekeeping duties.
Ability to work in varying temperatures.
Required Education and Experience
Minimum 1 year of related management experience in retail or grocery operations.
Strong understanding of company practices, policies, and procedures.
Knowledge of all positions under the Front-End Manager’s supervision.
Knowledge and compliance with local, state, and federal regulations.
Excellent written and oral communication skills, leadership, and interpersonal skills.
Ability to manage people, prioritize sales and gross margins, and implement emergency procedures.
Preferred Education and Experience
2+ years of grocery management experience.
Successful participation in a management training program or equivalent experience.
Comprehensive working knowledge of all aspects of store management and operations.
Extensive experience in handling personnel relations.
Work Environment The work environment is a climate-controlled retail store. Occasional exposure to outdoor conditions may occur during rain, cold, warmth, or freezing. Overnight shift work may be required.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail Groceries
Referrals increase your chances of interviewing at Hames Corporation by 2x.
Get notified about new Front End Supervisor jobs in
Sitka, AK .
#J-18808-Ljbffr