University of North Calorina Pembroke
IT Systems Administrator III - 3277
University of North Calorina Pembroke, Raleigh, North Carolina, United States
Position Overview
The Director of Enterprise Applications provides strategic and operational leadership for the institution’s enterprise application systems, with a primary focus on the Ellucian Banner ERP system (versions 8 or 9). The Director manages installation, configuration, programming, hosting, troubleshooting, updates, integration, application administration, business systems analysis, process improvement, and reporting/intelligence for the university’s ERP applications. The role oversees a team of programmers, business systems analysts, database administrators, and business intelligence analysts, and provides guidance to university departments on enterprise system needs and solutions.
Key Responsibilities
Lead the planning, implementation, and support of enterprise applications, focusing on Banner ERP and its ecosystem, ensuring alignment with institutional priorities.
Serve as the primary liaison between IT and university departments for enterprise system needs, ensuring collaborative planning and execution.
Manage integrations between Banner and third‑party systems used across campus by faculty, staff, and students.
Oversee the development and delivery of reports using Argos, Tableau, Power BI, and other reporting tools.
Collaborate with academic and administrative departments to identify technology needs and deliver scalable solutions.
Provide strategic direction and technical mentorship to development and database teams, aligning project assignments with institutional priorities.
Lead the unit to serve as Banner subject‑matter experts for HR/Payroll, Financial, and Student systems support functions, including employee benefits enrollment, payroll cycles, financial year‑end close, student registration, and training.
Manage, track, and assess progress on assigned initiatives for the business analysis and reporting team, providing hands‑on systems support.
Partner closely with leaders across the university to ensure delivery of business solutions for departmental or enterprise‑wide projects, driving process and workflow improvements and automation.
Coordinate and collaborate with the UNC System Office IT partners to manage relationships related to shared, hosting, and managed services.
Provide technical and management oversight for day‑to‑day operations of all production Enterprise Services, ensuring adherence to published SLAs and reporting on performance and forecasting to the CIO.
Manage human resources within the department, including staffing recommendations, performance management, hiring, onboarding, and disciplinary actions.
Participate in steering and governance committees, liaising with client stakeholders and end‑users related to services supported by Enterprise Applications.
Develop and manage the enterprise applications budget, including forecasting, procurement, cost optimization, and vendor contract oversight.
Lead root cause analysis and resolution of complex technical problems affecting ERP performance or availability, coordinating with Ellucian and other vendors for patches and upgrades.
Ensure enterprise applications meet institutional data governance, security, and compliance standards, maintaining documentation, audit trails, and data integrity across all systems.
Maintain a culture of innovation, accountability, and continuous improvement within the team.
Serve as the primary point of contact for enterprise application projects, facilitating collaboration between IT staff, functional departments, and external vendors.
Establish and track key performance indicators (KPIs) for project execution, providing regular updates to senior leadership and adjusting project strategies based on feedback.
Support a hybrid work environment; employees must reside within reasonable commuting distance of the North Carolina duty station.
Required Qualifications
Bachelor’s degree in Information Systems, Computer Science, or related field (Master’s preferred).
Minimum two (2) years of experience in enterprise application management within higher education.
Demonstrated experience with Banner ERP 8 or 9 environments, including system upgrades and module integrations.
Proficiency in Argos, Tableau, Power BI; previous experience with WebFocus and other reporting platforms used in higher education.
Strong understanding of data governance, system architecture, and integration best practices.
Excellent leadership, communication, and project management skills.
Preferred Qualifications
Experience with cloud‑hosted ERP environments and hybrid integrations.
Familiarity with student information systems, financial aid, HR/payroll, and academic scheduling modules.
Knowledge of compliance standards such as FERPA, HIPAA, and GLBA.
Experience integrating Banner ERP with systems such as TargetX, Pathify, Softdocs, Ellucian Ethos, and Touchnet – payment processing integration.
At least 3 years of experience in Banner ERP security management or a comparable ERP.
At least 3 years of experience in SQL, building database tables, views, and triggers.
At least 3 years of experience with Oracle and SQL Server databases.
Understanding of agile methodologies; working experience with Banner and student portals.
Background Check & EEO Statement This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Candidates claiming Veterans Preference must attach a copy of their DD‑214 as part of the online application process.
UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Required Documents CV/Resume
#J-18808-Ljbffr
Key Responsibilities
Lead the planning, implementation, and support of enterprise applications, focusing on Banner ERP and its ecosystem, ensuring alignment with institutional priorities.
Serve as the primary liaison between IT and university departments for enterprise system needs, ensuring collaborative planning and execution.
Manage integrations between Banner and third‑party systems used across campus by faculty, staff, and students.
Oversee the development and delivery of reports using Argos, Tableau, Power BI, and other reporting tools.
Collaborate with academic and administrative departments to identify technology needs and deliver scalable solutions.
Provide strategic direction and technical mentorship to development and database teams, aligning project assignments with institutional priorities.
Lead the unit to serve as Banner subject‑matter experts for HR/Payroll, Financial, and Student systems support functions, including employee benefits enrollment, payroll cycles, financial year‑end close, student registration, and training.
Manage, track, and assess progress on assigned initiatives for the business analysis and reporting team, providing hands‑on systems support.
Partner closely with leaders across the university to ensure delivery of business solutions for departmental or enterprise‑wide projects, driving process and workflow improvements and automation.
Coordinate and collaborate with the UNC System Office IT partners to manage relationships related to shared, hosting, and managed services.
Provide technical and management oversight for day‑to‑day operations of all production Enterprise Services, ensuring adherence to published SLAs and reporting on performance and forecasting to the CIO.
Manage human resources within the department, including staffing recommendations, performance management, hiring, onboarding, and disciplinary actions.
Participate in steering and governance committees, liaising with client stakeholders and end‑users related to services supported by Enterprise Applications.
Develop and manage the enterprise applications budget, including forecasting, procurement, cost optimization, and vendor contract oversight.
Lead root cause analysis and resolution of complex technical problems affecting ERP performance or availability, coordinating with Ellucian and other vendors for patches and upgrades.
Ensure enterprise applications meet institutional data governance, security, and compliance standards, maintaining documentation, audit trails, and data integrity across all systems.
Maintain a culture of innovation, accountability, and continuous improvement within the team.
Serve as the primary point of contact for enterprise application projects, facilitating collaboration between IT staff, functional departments, and external vendors.
Establish and track key performance indicators (KPIs) for project execution, providing regular updates to senior leadership and adjusting project strategies based on feedback.
Support a hybrid work environment; employees must reside within reasonable commuting distance of the North Carolina duty station.
Required Qualifications
Bachelor’s degree in Information Systems, Computer Science, or related field (Master’s preferred).
Minimum two (2) years of experience in enterprise application management within higher education.
Demonstrated experience with Banner ERP 8 or 9 environments, including system upgrades and module integrations.
Proficiency in Argos, Tableau, Power BI; previous experience with WebFocus and other reporting platforms used in higher education.
Strong understanding of data governance, system architecture, and integration best practices.
Excellent leadership, communication, and project management skills.
Preferred Qualifications
Experience with cloud‑hosted ERP environments and hybrid integrations.
Familiarity with student information systems, financial aid, HR/payroll, and academic scheduling modules.
Knowledge of compliance standards such as FERPA, HIPAA, and GLBA.
Experience integrating Banner ERP with systems such as TargetX, Pathify, Softdocs, Ellucian Ethos, and Touchnet – payment processing integration.
At least 3 years of experience in Banner ERP security management or a comparable ERP.
At least 3 years of experience in SQL, building database tables, views, and triggers.
At least 3 years of experience with Oracle and SQL Server databases.
Understanding of agile methodologies; working experience with Banner and student portals.
Background Check & EEO Statement This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Candidates claiming Veterans Preference must attach a copy of their DD‑214 as part of the online application process.
UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Required Documents CV/Resume
#J-18808-Ljbffr