Twilio
Employer Industry: Communications Technology
Why consider this job opportunity
Competitive salary and benefits package, including generous time off and wellness leave
Opportunity to work remotely from Japan
Collaborative and inclusive work culture that values diverse experiences
Chance to make a positive impact on customer satisfaction and team improvement
Support for volunteering and community involvement initiatives
What to Expect (Job Responsibilities)
Handle escalations, working directly with users and Customer Success teams to resolve issues
Report bugs to Engineering & QA teams and help prioritize fixes for customer satisfaction
Communicate clearly with customers and internal teams regarding service-impacting issues
Verify that issues are resolved and execute processes to streamline support
Provide Email, Chat, and Phone support to customers
What is Required (Qualifications)
Fluency in Japanese and English
Past billing experience, including invoice analysis
Knowledge of Excel, SQL, and ZenDesk
Experience troubleshooting and resolving Quality of Service (QoS) issues
Strong knowledge of RESTful APIs and experience with financial management software like Zuora
How to Stand Out (Preferred Qualifications)
Ability to train and mentor team members and suggest improvements for the Billing platform
Experience in a telecom environment and familiarity with cloud solutions
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Competitive salary and benefits package, including generous time off and wellness leave
Opportunity to work remotely from Japan
Collaborative and inclusive work culture that values diverse experiences
Chance to make a positive impact on customer satisfaction and team improvement
Support for volunteering and community involvement initiatives
What to Expect (Job Responsibilities)
Handle escalations, working directly with users and Customer Success teams to resolve issues
Report bugs to Engineering & QA teams and help prioritize fixes for customer satisfaction
Communicate clearly with customers and internal teams regarding service-impacting issues
Verify that issues are resolved and execute processes to streamline support
Provide Email, Chat, and Phone support to customers
What is Required (Qualifications)
Fluency in Japanese and English
Past billing experience, including invoice analysis
Knowledge of Excel, SQL, and ZenDesk
Experience troubleshooting and resolving Quality of Service (QoS) issues
Strong knowledge of RESTful APIs and experience with financial management software like Zuora
How to Stand Out (Preferred Qualifications)
Ability to train and mentor team members and suggest improvements for the Billing platform
Experience in a telecom environment and familiarity with cloud solutions
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr