Heard
Why consider this job opportunity
Salary up to $75,000
Competitive compensation, equity, and benefits
Opportunity to work in a collaborative, fast-moving culture that values clarity, trust, and autonomy
Chance to make a significant impact on customer experiences and product development
Work closely with various teams to enhance product quality and customer satisfaction
What to Expect (Job Responsibilities)
Provide frontline and expert-level support for customer inquiries and complex technical issues
Conduct live phone and video support sessions for urgent customer assistance
Analyze, prioritize, and escrow bugs and feature requests to Product & Engineering teams
Collaborate with Engineering and Product teams to resolve customer-impacting issues
Develop and maintain comprehensive internal and customer-facing technical documentation
What is Required (Qualifications)
Outstanding written and verbal communication skills with the ability to explain technical concepts clearly
Proven experience in technical support, ideally within a fast-paced early-stage B2B SaaS environment
Ability to think critically and develop creative solutions to customer challenges
Experience documenting detailed replication steps for complex issues
Familiarity with modern support platforms like Zendesk, Salesforce Service Cloud, or Help Scout
How to Stand Out (Preferred Qualifications)
Experience in accounting, financial services, or healthcare technology environments
Ability to write database queries for data retrieval and analysis from relational databases
GitHub experience
Located in Pacific, Mountain, or Central time zones
#B2BSaaS #TechnicalSupport #CustomerExperience #CareerOpportunity #CompetitiveCompensation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Salary up to $75,000
Competitive compensation, equity, and benefits
Opportunity to work in a collaborative, fast-moving culture that values clarity, trust, and autonomy
Chance to make a significant impact on customer experiences and product development
Work closely with various teams to enhance product quality and customer satisfaction
What to Expect (Job Responsibilities)
Provide frontline and expert-level support for customer inquiries and complex technical issues
Conduct live phone and video support sessions for urgent customer assistance
Analyze, prioritize, and escrow bugs and feature requests to Product & Engineering teams
Collaborate with Engineering and Product teams to resolve customer-impacting issues
Develop and maintain comprehensive internal and customer-facing technical documentation
What is Required (Qualifications)
Outstanding written and verbal communication skills with the ability to explain technical concepts clearly
Proven experience in technical support, ideally within a fast-paced early-stage B2B SaaS environment
Ability to think critically and develop creative solutions to customer challenges
Experience documenting detailed replication steps for complex issues
Familiarity with modern support platforms like Zendesk, Salesforce Service Cloud, or Help Scout
How to Stand Out (Preferred Qualifications)
Experience in accounting, financial services, or healthcare technology environments
Ability to write database queries for data retrieval and analysis from relational databases
GitHub experience
Located in Pacific, Mountain, or Central time zones
#B2BSaaS #TechnicalSupport #CustomerExperience #CareerOpportunity #CompetitiveCompensation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr