Sunrise Senior Living
Overview
When you join Sunrise Senior Living, you can use your unique skills to empower residents to live longer, healthier, and happier lives. You will build meaningful relationships with residents, their families, and team members while finding joy in serving others and growing together. Sunrise Senior Living was certified as a Great Place to Work by Activated Insights for the 8th time, highlighting Sunrise as a special place to be part of. Community and Job Details
Community: Varenita of Westlake Village Job ID: 2025-232348 Job Type: Part-Time Location: 95 Duesenberg Dr, Westlake Village, California Salary Range: USD $16.90 - USD $20.15 /Hr. Location: Westlake Village, CA Equal Opportunity Employer: Sunrise Senior Living is an Equal Opportunity Employer. Job Overview
The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. Responsibilities include greeting potential residents, families, and visitors; managing external and internal calls; taking and communicating messages; providing community information to inquiries in support of the Director of Sales (DOS) and Executive Director (ED); assisting the Business Office Coordinator (BOC)/HR Designee with recruitment, computer data entry, and other administrative duties; monitoring the Bistro area for refreshments, cleanliness, music, and a pleasant atmosphere. Responsibilities & Qualifications
Essential Duties As part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is fundamental. The role includes the following core responsibilities: Customer Service Oversee the community entry area for visitors, guests, and residents; greet warmly; offer beverages; ensure safety protocols are in place. Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors; minimize wait times. Greet potential candidates, direct them to apply online, or capture candidate information in the Applicant Tracking System (ATS). Answer incoming calls within 2–3 rings with the appropriate greeting and identification. Take and relay complete messages with pertinent information. Offer a community overview to callers and transfer accordingly. Manage appointments for residents and family members (e.g., hairdresser, transportation). Send get-well cards to residents in the hospital; order Memory Flower for residents who have passed away; send sympathy cards as needed. Sales and Marketing Order flowers and name plates for new residents; arrange guest meals for move-in day. Create and maintain marketing and move-in packet inventory. Support the DOS with initial inquiry calls and encourage interest in Sunrise. Assist the DOS with CRM lead tracking database entry, if applicable. Perform other administrative duties related to the move-in process. Front Desk and Bistro Areas Keep desk and entry area neat and organized. Check Bistro for cleanliness; ensure refreshments are available; maintain the popcorn machine daily and restock as needed. Keep music playing throughout the day. Ensure another team member covers the front desk when stepping away. Risk Management Partner with the community team to ensure compliance with health and safety regulations and risk management policies. Practice safety procedures including PPE, fire extinguishers, SDS, and Lockout/Tagout. Maintain the Resident Roster, Team Member Roster, and current work schedules for emergencies. Support Safe Leaving Program and Procedures with Community Leadership. Respond to emergencies per Sunrise policies and ensure guests and residents sign in/out; maintain high-risk elopement list with photo at front desk. Administrative Update resident phone lists and rosters daily; manage move-in/move-out registers and guest logs. Prepare and tally meal tickets; handle money according to internal controls. Organize and distribute mail and newspapers; post daily menu; maintain resident forms and coordinate with BOC/HR Designee. Assist recruitment data entry and other general administrative duties; monitor and order office supplies; track and disperse paychecks. Training and Team Success Participate as a team member and contribute to goals; demonstrate team credo in daily interactions; serve residents and guests through Principles of Service. Contribute to engagement programs and surveys; attend regular meetings; maintain training compliance. Perform other duties as assigned. Core Competencies Ability to handle multiple priorities; strong written and verbal communication; good organizational and time management skills; accurate record keeping; sound judgment and problem-solving abilities. Experience and Qualifications High School diploma or GED Proven customer service experience Proficiency in Microsoft Office and Sunrise applications with ability to learn new tools If applicable, drivers must sign the Driver job description and follow safety/regulatory requirements About Sunrise
Ready to take the next step and make a bigger impact? You will help brighten the future for everyone at Sunrise and beyond, with opportunities for support, benefits, and growth. Sunrise offers a range of benefits and compensation, including medical/dental/vision, retirement plans, EAP/discount programs, PTO/sick/holiday pay, myFlexPay, tuition reimbursement, and potential bonuses based on role and performance. Some benefits have eligibility requirements. Pre-Employment Requirements
Employment is conditioned on completing and passing a drug test (non-marijuana), tuberculosis testing, and physical evaluation. COVID-19 and influenza vaccination requirements follow applicable laws and authorities. Compensation
Selected candidates will be offered competitive compensation based on geographic location, skills, experience, and certifications/licenses (where applicable). Additional Details
Location: Varenita of Westlake Village Type: Part-Time Salary Range: USD $16.90 - USD $20.15 /Hr. Variable Compensation: No bonuses or commissions. We are an Equal Opportunity Employer.
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When you join Sunrise Senior Living, you can use your unique skills to empower residents to live longer, healthier, and happier lives. You will build meaningful relationships with residents, their families, and team members while finding joy in serving others and growing together. Sunrise Senior Living was certified as a Great Place to Work by Activated Insights for the 8th time, highlighting Sunrise as a special place to be part of. Community and Job Details
Community: Varenita of Westlake Village Job ID: 2025-232348 Job Type: Part-Time Location: 95 Duesenberg Dr, Westlake Village, California Salary Range: USD $16.90 - USD $20.15 /Hr. Location: Westlake Village, CA Equal Opportunity Employer: Sunrise Senior Living is an Equal Opportunity Employer. Job Overview
The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. Responsibilities include greeting potential residents, families, and visitors; managing external and internal calls; taking and communicating messages; providing community information to inquiries in support of the Director of Sales (DOS) and Executive Director (ED); assisting the Business Office Coordinator (BOC)/HR Designee with recruitment, computer data entry, and other administrative duties; monitoring the Bistro area for refreshments, cleanliness, music, and a pleasant atmosphere. Responsibilities & Qualifications
Essential Duties As part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is fundamental. The role includes the following core responsibilities: Customer Service Oversee the community entry area for visitors, guests, and residents; greet warmly; offer beverages; ensure safety protocols are in place. Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors; minimize wait times. Greet potential candidates, direct them to apply online, or capture candidate information in the Applicant Tracking System (ATS). Answer incoming calls within 2–3 rings with the appropriate greeting and identification. Take and relay complete messages with pertinent information. Offer a community overview to callers and transfer accordingly. Manage appointments for residents and family members (e.g., hairdresser, transportation). Send get-well cards to residents in the hospital; order Memory Flower for residents who have passed away; send sympathy cards as needed. Sales and Marketing Order flowers and name plates for new residents; arrange guest meals for move-in day. Create and maintain marketing and move-in packet inventory. Support the DOS with initial inquiry calls and encourage interest in Sunrise. Assist the DOS with CRM lead tracking database entry, if applicable. Perform other administrative duties related to the move-in process. Front Desk and Bistro Areas Keep desk and entry area neat and organized. Check Bistro for cleanliness; ensure refreshments are available; maintain the popcorn machine daily and restock as needed. Keep music playing throughout the day. Ensure another team member covers the front desk when stepping away. Risk Management Partner with the community team to ensure compliance with health and safety regulations and risk management policies. Practice safety procedures including PPE, fire extinguishers, SDS, and Lockout/Tagout. Maintain the Resident Roster, Team Member Roster, and current work schedules for emergencies. Support Safe Leaving Program and Procedures with Community Leadership. Respond to emergencies per Sunrise policies and ensure guests and residents sign in/out; maintain high-risk elopement list with photo at front desk. Administrative Update resident phone lists and rosters daily; manage move-in/move-out registers and guest logs. Prepare and tally meal tickets; handle money according to internal controls. Organize and distribute mail and newspapers; post daily menu; maintain resident forms and coordinate with BOC/HR Designee. Assist recruitment data entry and other general administrative duties; monitor and order office supplies; track and disperse paychecks. Training and Team Success Participate as a team member and contribute to goals; demonstrate team credo in daily interactions; serve residents and guests through Principles of Service. Contribute to engagement programs and surveys; attend regular meetings; maintain training compliance. Perform other duties as assigned. Core Competencies Ability to handle multiple priorities; strong written and verbal communication; good organizational and time management skills; accurate record keeping; sound judgment and problem-solving abilities. Experience and Qualifications High School diploma or GED Proven customer service experience Proficiency in Microsoft Office and Sunrise applications with ability to learn new tools If applicable, drivers must sign the Driver job description and follow safety/regulatory requirements About Sunrise
Ready to take the next step and make a bigger impact? You will help brighten the future for everyone at Sunrise and beyond, with opportunities for support, benefits, and growth. Sunrise offers a range of benefits and compensation, including medical/dental/vision, retirement plans, EAP/discount programs, PTO/sick/holiday pay, myFlexPay, tuition reimbursement, and potential bonuses based on role and performance. Some benefits have eligibility requirements. Pre-Employment Requirements
Employment is conditioned on completing and passing a drug test (non-marijuana), tuberculosis testing, and physical evaluation. COVID-19 and influenza vaccination requirements follow applicable laws and authorities. Compensation
Selected candidates will be offered competitive compensation based on geographic location, skills, experience, and certifications/licenses (where applicable). Additional Details
Location: Varenita of Westlake Village Type: Part-Time Salary Range: USD $16.90 - USD $20.15 /Hr. Variable Compensation: No bonuses or commissions. We are an Equal Opportunity Employer.
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