MBTA
Overview
Revenue Payments Analyst role at MBTA. The MBTA envisions a thriving region enabled by a best-in-class transit system, serving the public with safe, reliable, and accessible transportation. MBTA’s core values are safety, service, equity, sustainability, and culture. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Revenue Payments Analyst will be responsible for the reconciliation of transactional data across MBTA Automated Fare Collection (AFC) systems and platforms, ensuring the accuracy and integrity of financial/transactional data across multiple systems. This role supports the daily duties of the AFC Fraud and AFC Operation teams by ensuring accuracy and traceability of all transactions in MBTA AFC systems. Duties & Responsibilities Retrieve daily reports from multiple AFC systems (S&B, SAP, Fiserv, WorldPay, and AMEX applications) to facilitate the reconciliation process. Perform daily AFC reconciliation of transactional data across various systems and platforms, including bank and financial transactions. Identify discrepancies in AFC transactional and payment data by investigating and analyzing underlying causes. Manage and log issues in ServiceNow or other internal applications. Collaborate with internal MBTA departments such as Fare Revenue, Accounting, and Treasury to identify and communicate errors. Analyze AFC transactional data to identify trends, patterns, and opportunities for process improvement. Prepare, analyze, and summarize operational results for review by various stakeholders. Design and create ad hoc financial reports. Develop and maintain documentation of AFC reconciliation procedures and findings for audit purposes. Assist in the implementation of new reconciliation tools or enhancements to existing reconciliation processes. Perform all other duties and projects that may be assigned. Minimum Requirements & Qualifications Bachelor’s degree from an accredited institution in Computer Science, Finance, Business, Public Administration, Economics, or related field. Two (2) years of experience in financial and/or fraud analysis. Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately. Experience working with transactional reconciliation tools and ERP systems (e.g., SAP, Oracle). Experience developing utilities and tools with Python or SQL scripting. The ability to use Microsoft Word and Database applications. Expertise with Microsoft Excel, ability to write formulas that draw information across sheets and make conditional formatting rules (vlookup, index/match, and pivot tables). The ability to pass the MBTA Advanced Excel test. Effectively communicate with customers, employees, vendors, contractors and state and federal agencies; have excellent customer service, conflict resolution, negotiation, communication, speaking and writing skills. Ability to work effectively with a diverse workforce. Substitutions Include A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement. An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement. A master’s degree in a related subject substitutes for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience. Job Conditions Ability to read, comprehend, communicate, and respond to instructions in English. Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. Ability to provide internal and external customers with courteous and professional experiences. Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and MBTA policies, including EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Have a satisfactory work record for the two (2) years preceding the posting closing date; consideration may be affected by infractions after posting. Ability to pass CORI check, background screening, and/or medical screenings as applicable. Ability to work all shifts and locations as needed, including potential 24/7 operations during severe weather or emergencies. Intern / co-op staff must be enrolled in an accredited program and maintain a GPA of at least 2.5; valid work authorization and U.S. Social Security Number required. Disclaimers and Definitions General Disclaimer: This description summarizes typical job functions and is not exhaustive. Application Completion: Applicants must ensure application details are complete and accurate; attachments do not substitute for required fields. Work Eligibility: All employees must be legally authorized to work in the United States; MBTA does not sponsor work visas. Interviews: Punctuality, preparedness, and appropriate setting are expected; rescheduling may be allowed with notice. Safety Sensitive Positions: May be subject to periodic physical examinations and random drug/alcohol testing. ADA Accommodations: Reasonable accommodations available; contact MBTA ADA Unit for assistance. Diversity, Equity, and Inclusion: MBTA is an Equal Employment Opportunity Employer. Intern / Co-Op Benefits: Interns/co-ops may receive accrued paid sick leave and a transportation pass; other benefits may vary.
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Revenue Payments Analyst role at MBTA. The MBTA envisions a thriving region enabled by a best-in-class transit system, serving the public with safe, reliable, and accessible transportation. MBTA’s core values are safety, service, equity, sustainability, and culture. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Revenue Payments Analyst will be responsible for the reconciliation of transactional data across MBTA Automated Fare Collection (AFC) systems and platforms, ensuring the accuracy and integrity of financial/transactional data across multiple systems. This role supports the daily duties of the AFC Fraud and AFC Operation teams by ensuring accuracy and traceability of all transactions in MBTA AFC systems. Duties & Responsibilities Retrieve daily reports from multiple AFC systems (S&B, SAP, Fiserv, WorldPay, and AMEX applications) to facilitate the reconciliation process. Perform daily AFC reconciliation of transactional data across various systems and platforms, including bank and financial transactions. Identify discrepancies in AFC transactional and payment data by investigating and analyzing underlying causes. Manage and log issues in ServiceNow or other internal applications. Collaborate with internal MBTA departments such as Fare Revenue, Accounting, and Treasury to identify and communicate errors. Analyze AFC transactional data to identify trends, patterns, and opportunities for process improvement. Prepare, analyze, and summarize operational results for review by various stakeholders. Design and create ad hoc financial reports. Develop and maintain documentation of AFC reconciliation procedures and findings for audit purposes. Assist in the implementation of new reconciliation tools or enhancements to existing reconciliation processes. Perform all other duties and projects that may be assigned. Minimum Requirements & Qualifications Bachelor’s degree from an accredited institution in Computer Science, Finance, Business, Public Administration, Economics, or related field. Two (2) years of experience in financial and/or fraud analysis. Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately. Experience working with transactional reconciliation tools and ERP systems (e.g., SAP, Oracle). Experience developing utilities and tools with Python or SQL scripting. The ability to use Microsoft Word and Database applications. Expertise with Microsoft Excel, ability to write formulas that draw information across sheets and make conditional formatting rules (vlookup, index/match, and pivot tables). The ability to pass the MBTA Advanced Excel test. Effectively communicate with customers, employees, vendors, contractors and state and federal agencies; have excellent customer service, conflict resolution, negotiation, communication, speaking and writing skills. Ability to work effectively with a diverse workforce. Substitutions Include A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement. An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement. A master’s degree in a related subject substitutes for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience. Job Conditions Ability to read, comprehend, communicate, and respond to instructions in English. Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. Ability to provide internal and external customers with courteous and professional experiences. Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and MBTA policies, including EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Have a satisfactory work record for the two (2) years preceding the posting closing date; consideration may be affected by infractions after posting. Ability to pass CORI check, background screening, and/or medical screenings as applicable. Ability to work all shifts and locations as needed, including potential 24/7 operations during severe weather or emergencies. Intern / co-op staff must be enrolled in an accredited program and maintain a GPA of at least 2.5; valid work authorization and U.S. Social Security Number required. Disclaimers and Definitions General Disclaimer: This description summarizes typical job functions and is not exhaustive. Application Completion: Applicants must ensure application details are complete and accurate; attachments do not substitute for required fields. Work Eligibility: All employees must be legally authorized to work in the United States; MBTA does not sponsor work visas. Interviews: Punctuality, preparedness, and appropriate setting are expected; rescheduling may be allowed with notice. Safety Sensitive Positions: May be subject to periodic physical examinations and random drug/alcohol testing. ADA Accommodations: Reasonable accommodations available; contact MBTA ADA Unit for assistance. Diversity, Equity, and Inclusion: MBTA is an Equal Employment Opportunity Employer. Intern / Co-Op Benefits: Interns/co-ops may receive accrued paid sick leave and a transportation pass; other benefits may vary.
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