PetSmart
Overview
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching.
Facilitates the associate experience and supports associate development; ensuring associates are trained across the store, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability.
Addresses and administers associate complaints and grievances.
Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs.
Leads and coaches associates on operational processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.).
Validates completion of assigned operational messages and engagement video compliance.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Recognizes and celebrates associates driving overall associate engagement.
Overall Store Experience
Accountable for and provides oversight for the healthcare of store-owned pets, including care standards for habitats and pet care maintenance.
Oversees inventory management and pricing processes, including receiving, stocking, counts, product rotations, and planogram compliance.
Evaluates operations and identifies opportunities to improve experiences and services.
Maintains vendor relationships, backroom standards, and communication boards.
Oversees Buy Online and Pick Up In Store and Ship From Store programs.
Identifies sales trends through analysis and merchandising activities.
Makes sound merchandising decisions regarding discretionary space and discontinued merchandise.
Maintains store standards and leads a culture of empowerment with adherence to Policies & Procedures and Code of Ethics.
Ensures a safe environment for associates, pets, and pet parents.
Takes immediate action and reports when a sick/injured pet is identified in store.
Participates in opening and closing procedures and addresses pet parent concerns as needed.
Expense Management
Drives growth opportunities and holds associates accountable for meeting store P&L targets.
Analyzes inventory management reporting to identify trends and opportunities.
Manages expenses such as labor and supplies and coordinates with Home Office for related requests.
Qualifications
3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, with flexibility to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining an appealing store layout.
Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Responsible for employment decisions and associate development.
Physical Demands and Work Environment
Standing, walking, climbing stairs/ladders; use of hands to handle, feel, hold, write; ability to reach with hands and arms; occasional stooping, kneeling, crouching; depth perception required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Frequently lift and/or move up to 50 pounds; occasionally team lift and/or move more than 100 pounds.
Exposure to moving mechanical parts, pet hair, and live animals; moderate noise level with occasional higher noise. Reasonable accommodations available.
Benefits and Company Culture Join a team that values pets, people, and authentic selves. PetSmart offers benefits to eligible associates and emphasizes diversity and inclusion. Details provided during the hiring process.
Equal Opportunity PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law.
Location and Employment Type
Employment type: Full-time
Location: Flagstaff, AZ and other store locations as applicable
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Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching.
Facilitates the associate experience and supports associate development; ensuring associates are trained across the store, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability.
Addresses and administers associate complaints and grievances.
Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs.
Leads and coaches associates on operational processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.).
Validates completion of assigned operational messages and engagement video compliance.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Recognizes and celebrates associates driving overall associate engagement.
Overall Store Experience
Accountable for and provides oversight for the healthcare of store-owned pets, including care standards for habitats and pet care maintenance.
Oversees inventory management and pricing processes, including receiving, stocking, counts, product rotations, and planogram compliance.
Evaluates operations and identifies opportunities to improve experiences and services.
Maintains vendor relationships, backroom standards, and communication boards.
Oversees Buy Online and Pick Up In Store and Ship From Store programs.
Identifies sales trends through analysis and merchandising activities.
Makes sound merchandising decisions regarding discretionary space and discontinued merchandise.
Maintains store standards and leads a culture of empowerment with adherence to Policies & Procedures and Code of Ethics.
Ensures a safe environment for associates, pets, and pet parents.
Takes immediate action and reports when a sick/injured pet is identified in store.
Participates in opening and closing procedures and addresses pet parent concerns as needed.
Expense Management
Drives growth opportunities and holds associates accountable for meeting store P&L targets.
Analyzes inventory management reporting to identify trends and opportunities.
Manages expenses such as labor and supplies and coordinates with Home Office for related requests.
Qualifications
3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, with flexibility to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining an appealing store layout.
Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Responsible for employment decisions and associate development.
Physical Demands and Work Environment
Standing, walking, climbing stairs/ladders; use of hands to handle, feel, hold, write; ability to reach with hands and arms; occasional stooping, kneeling, crouching; depth perception required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Frequently lift and/or move up to 50 pounds; occasionally team lift and/or move more than 100 pounds.
Exposure to moving mechanical parts, pet hair, and live animals; moderate noise level with occasional higher noise. Reasonable accommodations available.
Benefits and Company Culture Join a team that values pets, people, and authentic selves. PetSmart offers benefits to eligible associates and emphasizes diversity and inclusion. Details provided during the hiring process.
Equal Opportunity PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law.
Location and Employment Type
Employment type: Full-time
Location: Flagstaff, AZ and other store locations as applicable
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