TWO KINGS CASINO
Director of Cage Operations and Sportsbook (62029)
TWO KINGS CASINO, Kings Mountain, North Carolina, United States, 28086
Director of Cage Operations and Sportsbook (62029)
Join to apply for the
Director of Cage Operations and Sportsbook (62029)
role at
TWO KINGS CASINO
If you are a
Enrolled
Catawba Citizen
and need help with resume writing and interview prep this is available. Please contact: maddison.montgomery@catawba.com
Catawba Two Kings Casino
Job Summary The Director of Cage and Sportsbook oversees the operations of the Casino Cage, Sportsbook, and related cash handling and wagering functions. This role ensures compliance with gaming regulations, company policies, and internal controls while maintaining the highest standards of guest service, financial accuracy, and team leadership. The Director is responsible for developing strategies to optimize profitability, streamline operations, safeguard assets, and deliver exceptional customer experience.
Responsibilities
Provide strategic leadership and direction for the Cage and Sportsbook departments, ensuring efficient, secure, and guest-focused operations.
Oversee all aspects of cash handling, balancing, check cashing, credit issuance, player transactions, and sportsbook wagering activity.
Ensure compliance with state gaming regulations, internal controls, and federal financial reporting requirements (e.g., Title 31).
Develop, implement, and monitor departmental policies, procedures, and performance standards.
Recruit, train, develop, and evaluate Cage Cashiers, Supervisors, Sportsbook Writers, and management staff.
Monitor daily reports and financial reconciliations to ensure accuracy and identify variances or irregularities.
Partner with Compliance, Finance, and Security teams to safeguard company assets and ensure regulatory adherence.
Analyze department performance and financial metrics; recommend process improvements to enhance efficiency and profitability.
Drive guest service initiatives to create a positive and welcoming environment in Cage and Sportsbook operations.
Manage departmental budgets, scheduling, and labor resources effectively.
Collaborate with Marketing and Player Development to maximize revenue opportunities and enhance the sportsbook experience.
Represents the department in audits, regulatory reviews, and executive leadership meetings.
Perform other duties as assigned.
Qualifications
Bachelor’s degree in Business, Finance, Hospitality, or a closely related field, required.
Minimum of ten (10) years of progressive experience in casino cage, sportsbook, and financial operations, with at least five (5) years in a senior management role in a casino, required; a combination of education and experience may be considered in lieu of the bachelor’s degree.
Strong knowledge of cash handling, sportsbook operations, Title 31/AML compliance and gaming regulations.
Proven leadership and team development skills with the ability to manage large, diverse teams.
Must be able to obtain and maintain a valid Catawba Gaming License as required by tribal and state authorities.
Must be at least twenty-one (21) years of age.
Knowledge, Skills & Abilities
Strong communication and interpersonal skills, with a focus on guest service excellence.
Proficiency in casino management systems, sportsbook technology, and Microsoft Office Suite.
Ability to follow verbal and written instructions.
Ability to communicate both verbally and in writing, using the English language.
Ability to work an alternate schedule as needed, to include nights, weekends and holidays.
Ability to work in a loud fast-paced environment (may occasionally be exposed to second-hand cigarette smoke).
Physical Requirements While performing the duties of this position, the employee is regularly required to reach with hands and arms; bend to open/use lower drawers or cabinetry; to talk, hear, and see. Prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.
Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.
Revised 10.05.22 Catawba Indian Nation exercises INDIAN PREFERENCE Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)
Seniority level Director
Employment type Full-time
Job function Management and Manufacturing
Industries Gambling Facilities and Casinos
#J-18808-Ljbffr
Director of Cage Operations and Sportsbook (62029)
role at
TWO KINGS CASINO
If you are a
Enrolled
Catawba Citizen
and need help with resume writing and interview prep this is available. Please contact: maddison.montgomery@catawba.com
Catawba Two Kings Casino
Job Summary The Director of Cage and Sportsbook oversees the operations of the Casino Cage, Sportsbook, and related cash handling and wagering functions. This role ensures compliance with gaming regulations, company policies, and internal controls while maintaining the highest standards of guest service, financial accuracy, and team leadership. The Director is responsible for developing strategies to optimize profitability, streamline operations, safeguard assets, and deliver exceptional customer experience.
Responsibilities
Provide strategic leadership and direction for the Cage and Sportsbook departments, ensuring efficient, secure, and guest-focused operations.
Oversee all aspects of cash handling, balancing, check cashing, credit issuance, player transactions, and sportsbook wagering activity.
Ensure compliance with state gaming regulations, internal controls, and federal financial reporting requirements (e.g., Title 31).
Develop, implement, and monitor departmental policies, procedures, and performance standards.
Recruit, train, develop, and evaluate Cage Cashiers, Supervisors, Sportsbook Writers, and management staff.
Monitor daily reports and financial reconciliations to ensure accuracy and identify variances or irregularities.
Partner with Compliance, Finance, and Security teams to safeguard company assets and ensure regulatory adherence.
Analyze department performance and financial metrics; recommend process improvements to enhance efficiency and profitability.
Drive guest service initiatives to create a positive and welcoming environment in Cage and Sportsbook operations.
Manage departmental budgets, scheduling, and labor resources effectively.
Collaborate with Marketing and Player Development to maximize revenue opportunities and enhance the sportsbook experience.
Represents the department in audits, regulatory reviews, and executive leadership meetings.
Perform other duties as assigned.
Qualifications
Bachelor’s degree in Business, Finance, Hospitality, or a closely related field, required.
Minimum of ten (10) years of progressive experience in casino cage, sportsbook, and financial operations, with at least five (5) years in a senior management role in a casino, required; a combination of education and experience may be considered in lieu of the bachelor’s degree.
Strong knowledge of cash handling, sportsbook operations, Title 31/AML compliance and gaming regulations.
Proven leadership and team development skills with the ability to manage large, diverse teams.
Must be able to obtain and maintain a valid Catawba Gaming License as required by tribal and state authorities.
Must be at least twenty-one (21) years of age.
Knowledge, Skills & Abilities
Strong communication and interpersonal skills, with a focus on guest service excellence.
Proficiency in casino management systems, sportsbook technology, and Microsoft Office Suite.
Ability to follow verbal and written instructions.
Ability to communicate both verbally and in writing, using the English language.
Ability to work an alternate schedule as needed, to include nights, weekends and holidays.
Ability to work in a loud fast-paced environment (may occasionally be exposed to second-hand cigarette smoke).
Physical Requirements While performing the duties of this position, the employee is regularly required to reach with hands and arms; bend to open/use lower drawers or cabinetry; to talk, hear, and see. Prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.
Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.
Revised 10.05.22 Catawba Indian Nation exercises INDIAN PREFERENCE Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)
Seniority level Director
Employment type Full-time
Job function Management and Manufacturing
Industries Gambling Facilities and Casinos
#J-18808-Ljbffr