Caltrans
Overview
Join to apply for the
INFORMATION TECHNOLOGY ASSOCIATE
role at
Caltrans . This range is provided by Caltrans. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$4,935.00 - $6,614.00 A $5,424.00 - $7,270.00 B $5,930.00 - $7,947.00 C $6,521.00 - $8,740.00 D Position Details Job Code #: JC-496069 Position #(s): 900-170-1401-231 Working Title: Desktop Support Analyst Classification: INFORMATION TECHNOLOGY ASSOCIATE Number of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department information
Caltrans Mission: Improving lives and communities through transportation. Caltrans Vision: A thriving and connected California. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Department Website: www.dot.ca.gov Director’s EEO Policy and Statement: See linked resources in the job posting. Job Description And Duties
Under the general supervision of an IT Supervisor II in the HQ IT Operations unit, the incumbent serves as a Desktop Support Analyst supporting business operations in the Sacramento Metropolitan Offices. MAJOR FUNCTIONS: The incumbent provides administrative and technical support on computers, laptops, tablets, mobile devices, servers, storage arrays, backup systems, printers, the Local Area Network, and telecommunications services. The incumbent performs the activities of the System Development Life Cycle which includes systems: analysis, design, build, test, maintenance and operations. Additionally, the incumbent provides support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus. The incumbent provides end user training in the configuration and use of client technologies. The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices. Incumbent will consistently utilize professional customer service and effective communication skills when dealing with customers and coworkers. The incumbent participates in intermittent projects or assignments. DOMAINS: System Engineering; Client Services. Eligibility for hire may be determined by your score on the Information Technology Associate exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title. The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Please take this recruitment survey to tell us how you found out about this job: https://forms.office.com/g/RyK102ty4G Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool. The Caltrans Career Compass helps candidates understand and succeed in applying to Caltrans positions. You will find additional information about the job in the Duty Statement. Special Requirements Possession of a valid driver’s license is required when operating a state owned or leased vehicle. Submitting a resume is optional. Submitting a Statement of Qualifications (SOQ) is required; failure to include the SOQ as instructed may result in disqualification. When completing the SOQ, follow the provided instructions, limit to two pages, and include all relevant experience, places of employment, dates, education, and training. If qualifications are competitive, you may be invited to an interview. SOQ Instructions What experience do you have providing IT support to customers or end-users? Describe steps to diagnose and resolve issues. What experience do you have training non-technical staff on IT processes or software? How do you ensure knowledge transfer? What strategies do you use to provide excellent customer service in a technical support environment? Minimum Qualifications will be verified prior to interview. If basing eligibility on education, include unofficial transcripts/diplomas for verification. For foreign transcripts/degrees, provide a U.S. equivalency evaluation from a recognized agency (naces.org or aice-eval.org). Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date. Final Filing Date: 11/3/2025 How to apply: CalCareers.ca.gov or mail as directed in the posting. Required documents: STD 678, SOQ; resume is optional. Applicants requiring reasonable accommodations for the hiring interview process must request them when scheduled. Questions regarding accommodations may be directed to the EEO contact listed on this job posting. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries: Government Administration Referrals increase your chances of interviewing at Caltrans by 2x Information Technology Specialist I (Technical Assistance Center), Information Technology Associate (Technical Assistance Center), and related job postings are listed for reference. Information Technology Associate posting: Sacramento, CA
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Join to apply for the
INFORMATION TECHNOLOGY ASSOCIATE
role at
Caltrans . This range is provided by Caltrans. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$4,935.00 - $6,614.00 A $5,424.00 - $7,270.00 B $5,930.00 - $7,947.00 C $6,521.00 - $8,740.00 D Position Details Job Code #: JC-496069 Position #(s): 900-170-1401-231 Working Title: Desktop Support Analyst Classification: INFORMATION TECHNOLOGY ASSOCIATE Number of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department information
Caltrans Mission: Improving lives and communities through transportation. Caltrans Vision: A thriving and connected California. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Department Website: www.dot.ca.gov Director’s EEO Policy and Statement: See linked resources in the job posting. Job Description And Duties
Under the general supervision of an IT Supervisor II in the HQ IT Operations unit, the incumbent serves as a Desktop Support Analyst supporting business operations in the Sacramento Metropolitan Offices. MAJOR FUNCTIONS: The incumbent provides administrative and technical support on computers, laptops, tablets, mobile devices, servers, storage arrays, backup systems, printers, the Local Area Network, and telecommunications services. The incumbent performs the activities of the System Development Life Cycle which includes systems: analysis, design, build, test, maintenance and operations. Additionally, the incumbent provides support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus. The incumbent provides end user training in the configuration and use of client technologies. The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices. Incumbent will consistently utilize professional customer service and effective communication skills when dealing with customers and coworkers. The incumbent participates in intermittent projects or assignments. DOMAINS: System Engineering; Client Services. Eligibility for hire may be determined by your score on the Information Technology Associate exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title. The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Please take this recruitment survey to tell us how you found out about this job: https://forms.office.com/g/RyK102ty4G Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool. The Caltrans Career Compass helps candidates understand and succeed in applying to Caltrans positions. You will find additional information about the job in the Duty Statement. Special Requirements Possession of a valid driver’s license is required when operating a state owned or leased vehicle. Submitting a resume is optional. Submitting a Statement of Qualifications (SOQ) is required; failure to include the SOQ as instructed may result in disqualification. When completing the SOQ, follow the provided instructions, limit to two pages, and include all relevant experience, places of employment, dates, education, and training. If qualifications are competitive, you may be invited to an interview. SOQ Instructions What experience do you have providing IT support to customers or end-users? Describe steps to diagnose and resolve issues. What experience do you have training non-technical staff on IT processes or software? How do you ensure knowledge transfer? What strategies do you use to provide excellent customer service in a technical support environment? Minimum Qualifications will be verified prior to interview. If basing eligibility on education, include unofficial transcripts/diplomas for verification. For foreign transcripts/degrees, provide a U.S. equivalency evaluation from a recognized agency (naces.org or aice-eval.org). Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date. Final Filing Date: 11/3/2025 How to apply: CalCareers.ca.gov or mail as directed in the posting. Required documents: STD 678, SOQ; resume is optional. Applicants requiring reasonable accommodations for the hiring interview process must request them when scheduled. Questions regarding accommodations may be directed to the EEO contact listed on this job posting. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries: Government Administration Referrals increase your chances of interviewing at Caltrans by 2x Information Technology Specialist I (Technical Assistance Center), Information Technology Associate (Technical Assistance Center), and related job postings are listed for reference. Information Technology Associate posting: Sacramento, CA
#J-18808-Ljbffr