Illinois Bone & Joint Institute
Patient Services Coordinator II
Illinois Bone & Joint Institute, Chicago, Illinois, United States
Overview
Patient Services Coordinator II
role at
Illinois Bone & Joint Institute .
Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Crystal Lake Physical and Occupational therapy team.
Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. IBJI offers relief, solutions, and the comprehensive integrated care you need. IBJI’s dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery, enabling us to perform a full-range of collaborative and comprehensive services that directly impact our patients’ quality of life.
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Prepare paperwork to facilitate efficient operation and excellent customer service
Answer general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and referral management as required
Assist in training staff and mentoring new employees within department
Maintains clean and safe work environment
Other office duties as assigned
Requirements
Education
High school diploma or equivalent required
Associates degree preferred (healthcare concentration field a plus)
Experience
Minimum three years experience in customer service role required (medical office experience is a plus)
Minimum 1 year in a patient services related role required
EHR experience with Epic experience preferred
Skills
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast-paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process
Willingness to attend and successfully complete ongoing training required to maintain responsibilities
Physical/Mental Demands
Work may require hand dexterity for office machines; using a calculator and/or computer keyboard
Physical demands may include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods and viewing a computer monitor
Environmental/Working Conditions
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
Work is performed in a fast paced office environment with frequent contact with physicians, staff, patients, and the public
Work may be stressful at times
Contact may involve dealing with angry or upset people
This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.
Salary and Benefits Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
Compensation Salary: $19 - $24/hour based on education and experience
Note: This description does not include every duty of the role and may be subject to change. IBJI is an equal opportunity employer.
#J-18808-Ljbffr
role at
Illinois Bone & Joint Institute .
Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Crystal Lake Physical and Occupational therapy team.
Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. IBJI offers relief, solutions, and the comprehensive integrated care you need. IBJI’s dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery, enabling us to perform a full-range of collaborative and comprehensive services that directly impact our patients’ quality of life.
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Prepare paperwork to facilitate efficient operation and excellent customer service
Answer general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and referral management as required
Assist in training staff and mentoring new employees within department
Maintains clean and safe work environment
Other office duties as assigned
Requirements
Education
High school diploma or equivalent required
Associates degree preferred (healthcare concentration field a plus)
Experience
Minimum three years experience in customer service role required (medical office experience is a plus)
Minimum 1 year in a patient services related role required
EHR experience with Epic experience preferred
Skills
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast-paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process
Willingness to attend and successfully complete ongoing training required to maintain responsibilities
Physical/Mental Demands
Work may require hand dexterity for office machines; using a calculator and/or computer keyboard
Physical demands may include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods and viewing a computer monitor
Environmental/Working Conditions
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
Work is performed in a fast paced office environment with frequent contact with physicians, staff, patients, and the public
Work may be stressful at times
Contact may involve dealing with angry or upset people
This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.
Salary and Benefits Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
Compensation Salary: $19 - $24/hour based on education and experience
Note: This description does not include every duty of the role and may be subject to change. IBJI is an equal opportunity employer.
#J-18808-Ljbffr