Medtronic
Clinical Consultant III, Enabling Technologies- Madison / Milwaukee, WI
Medtronic, Milwaukee, Wisconsin, United States, 53244
Clinical Consultant III, Enabling Technologies – Madison / Milwaukee, WI
We are seeking a committed professional to join our team. This is a field-based, remote position; the candidate must reside within the territory and drive to multiple accounts throughout the region. A valid driver’s license is essential for this role, which includes travel outside the territory. At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life
At Medtronic, the Clinical Consultant III, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery / Navigation / Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. Responsibilities may include the following and other duties may be assigned: Technical Support Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with our customers Represents Medtronic during technology-enabled procedures to provide technical assistance Maintain system hardware and software to maximize system performance Install software and hardware upgrades Perform system preventative maintenance Provide telephone clinical support to customers Use UNIX/LINUX commands to modify operating files Fulfills Software and Service Contract obligations Customer Support Act as the primary Medtronic customer liaison for repair and technical support issues Provide timely information to the district team regarding customer concerns, issues and market opportunities Provide service to customers per their individual needs Maintain familiarity with status of calls and issues at customer sites Report necessary complaints and partner with CSM/NRC to ensure full resolution Files weekly site visit and customer contact reports for service improvement purposes Educational Support Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures Provide a clinical resource for surgeons, clinicians and others being trained Update customers on tips, shortcuts and suggestions, as appropriate Participate in in-house sponsored customer training at designated sites for both internal and external partners Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer) Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures Sales Support Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures Attend and participate in sales meetings, training programs, conventions, and trade shows as directed Submit reports and provide information as directed Cooperate with all personnel on the execution of Company programs Support more complex, new image-guided products and applications to physicians and hospital staff Work as a team member with the Enabling Technologies Region Manager and CSM to prioritize customer technical support and service expectation goals Provide input on new product development based on in-field experience Responsible for documentation at new or existing installations Miscellaneous Adhere to company policies and conduct all business in an ethical manner Qualifications Must Have: Minimum Requirements A High School Diploma or GED with a minimum of 8 years of clinical, medical sales or medical imaging/navigation/robotics experience; or An Associate’s Degree with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or A Bachelor’s Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience Nice to Have: RT and/or MRI certification Prior experience with Image Guided Systems Prior experience with MRI Operating room experience Additional Job Requirements:
While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include normal vision. Must have a valid driver’s license and active vehicle insurance policy. Driving record will be reviewed as part of your application. Company Description: Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes. CST is the market leader in spinal implants, robotics, and navigation. This role will support our Enabling Technologies platforms, delivering an innovative portfolio that includes advanced imaging, navigation, robotics, customized implants, and pre-operative planning aided by AI. Equal Employment Opportunity
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Medtronic will provide reasonable accommodations for qualified individuals with disabilities. Benefits & Compensation: Medtronic offers a competitive salary and flexible benefits package. The reasonable salary ranges and incentive opportunities are described in the job posting. Details vary by location and market conditions. About Medtronic: We lead global healthcare technology and work to alleviate pain, restore health, and extend life. We are engineers at heart, solving real-world problems with innovative solutions. Learn more about our business, mission, and commitment to diversity. Employment type: Full-time; Seniority level: Mid-Senior level; Job function: Research, Analyst, and Information Technology; Industries: Medical Equipment Manufacturing, Hospitals and Health Care, and Pharmaceutical Manufacturing.
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We are seeking a committed professional to join our team. This is a field-based, remote position; the candidate must reside within the territory and drive to multiple accounts throughout the region. A valid driver’s license is essential for this role, which includes travel outside the territory. At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life
At Medtronic, the Clinical Consultant III, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery / Navigation / Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. Responsibilities may include the following and other duties may be assigned: Technical Support Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with our customers Represents Medtronic during technology-enabled procedures to provide technical assistance Maintain system hardware and software to maximize system performance Install software and hardware upgrades Perform system preventative maintenance Provide telephone clinical support to customers Use UNIX/LINUX commands to modify operating files Fulfills Software and Service Contract obligations Customer Support Act as the primary Medtronic customer liaison for repair and technical support issues Provide timely information to the district team regarding customer concerns, issues and market opportunities Provide service to customers per their individual needs Maintain familiarity with status of calls and issues at customer sites Report necessary complaints and partner with CSM/NRC to ensure full resolution Files weekly site visit and customer contact reports for service improvement purposes Educational Support Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures Provide a clinical resource for surgeons, clinicians and others being trained Update customers on tips, shortcuts and suggestions, as appropriate Participate in in-house sponsored customer training at designated sites for both internal and external partners Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer) Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures Sales Support Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures Attend and participate in sales meetings, training programs, conventions, and trade shows as directed Submit reports and provide information as directed Cooperate with all personnel on the execution of Company programs Support more complex, new image-guided products and applications to physicians and hospital staff Work as a team member with the Enabling Technologies Region Manager and CSM to prioritize customer technical support and service expectation goals Provide input on new product development based on in-field experience Responsible for documentation at new or existing installations Miscellaneous Adhere to company policies and conduct all business in an ethical manner Qualifications Must Have: Minimum Requirements A High School Diploma or GED with a minimum of 8 years of clinical, medical sales or medical imaging/navigation/robotics experience; or An Associate’s Degree with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or A Bachelor’s Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience Nice to Have: RT and/or MRI certification Prior experience with Image Guided Systems Prior experience with MRI Operating room experience Additional Job Requirements:
While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include normal vision. Must have a valid driver’s license and active vehicle insurance policy. Driving record will be reviewed as part of your application. Company Description: Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes. CST is the market leader in spinal implants, robotics, and navigation. This role will support our Enabling Technologies platforms, delivering an innovative portfolio that includes advanced imaging, navigation, robotics, customized implants, and pre-operative planning aided by AI. Equal Employment Opportunity
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Medtronic will provide reasonable accommodations for qualified individuals with disabilities. Benefits & Compensation: Medtronic offers a competitive salary and flexible benefits package. The reasonable salary ranges and incentive opportunities are described in the job posting. Details vary by location and market conditions. About Medtronic: We lead global healthcare technology and work to alleviate pain, restore health, and extend life. We are engineers at heart, solving real-world problems with innovative solutions. Learn more about our business, mission, and commitment to diversity. Employment type: Full-time; Seniority level: Mid-Senior level; Job function: Research, Analyst, and Information Technology; Industries: Medical Equipment Manufacturing, Hospitals and Health Care, and Pharmaceutical Manufacturing.
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