Medtronic
Clinical Consultant II, Enabling Technologies - Charlotte, NC
Medtronic, Charlotte, North Carolina, United States, 28245
Overview
Clinical Consultant II, Enabling Technologies - Charlotte, NC. Medtronic is seeking a Clinical Consultant II, Enabling Technologies - Charlotte, NC. This field-based role provides clinical, technical and product knowledge support to existing and potential customers, builds and maintains customer relationships, and provides training at all levels. The role requires adherence to Quality System and BCS requirements and supports Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services.
Responsibilities
Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with customers
Represent Medtronic during technology-enabled procedures to provide technical assistance
Maintain system hardware and software to maximize system performance
Install software and hardware upgrades
Perform system preventative maintenance
Provide telephone clinical support to customers
Use UNIX/LINUX commands to modify operating files
Fulfill Software and Service Contract obligations
Act as the primary Medtronic customer liaison for repair and technical support issues
Provide timely information to the district team regarding customer concerns, issues and market opportunities
Provide service to customers per their individual needs
Maintain familiarity with status of calls and issues at customer sites
Report necessary complaints and partner with CSM/NRC to ensure full resolution
File weekly site visit and customer contact reports for service improvement purposes
Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to technology-enabled procedures
Provide a clinical resource for surgeons, clinicians and others being trained
Update customers on tips, shortcuts and suggestions, as appropriate
Participate in in-house sponsored customer training at designated sites for internal and external partners
Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
Continually train members of the Surgical Synergy Clinical Support team to increase knowledge of the latest technology-enabled procedures
Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for Navigation and Robotics for applicable technology-enabled procedures
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
Submit reports and provide information as directed
Cooperate with all personnel on the execution of Company programs
Support more complex, new image-guided products and applications to physicians and hospital staff
Work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
Provide input on new product development based on in-field experience
Responsible for documentation at new or existing installations
Adhere to company policies and conduct all business in an ethical manner
Minimum Requirements
High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
Nice to Have
RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience
Benefits & Compensation Medtronic offers a competitive salary and flexible benefits package. Salary ranges for U.S. locations (excl. PR): $68,000.00 - $102,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and California locations. The offered rate may vary based on experience, certification/education, market conditions, and location. This position is eligible for a Sales Incentive Plan (SIP).
The following benefits are available to regular employees who work 20+ hours per week: Health, Dental and Vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps wellbeing program. Additional compensation includes 401(k) with employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, and more. Some benefits may not apply in all locations.
eeo statement and equal opportunity policy are included per policy requirements.
Additional Job Information
Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
Ability to serve as the primary resource for scheduled and unscheduled clinical events, with possible weekend, evenings, nights, and overnight travel within the district
Ability to work autonomously with little direction outside of clinical events
Ability to attend national and district meetings and training as requested
Ability to wear a 7-9 lb lead apron for extended periods in the operating room
Ability to lift up to 40 pounds
Ability to sit, stand, and/or walk for 8+ hours per day
Ability to bend/stoop, squat and balance frequently
Vision requirements including close/distance/depth perception and ability to adjust focus
Must have a valid driver’s license and active vehicle insurance. Driving may be required up to 50% of the time with possible overnight travel.
Location & Seniority
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Research, Analyst, and Information Technology
Industries: Medical Equipment Manufacturing, Hospitals and Health Care, Pharmaceutical Manufacturing
This description reflects the general nature and level of work and is not an exhaustive list of responsibilities and skills.
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Responsibilities
Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with customers
Represent Medtronic during technology-enabled procedures to provide technical assistance
Maintain system hardware and software to maximize system performance
Install software and hardware upgrades
Perform system preventative maintenance
Provide telephone clinical support to customers
Use UNIX/LINUX commands to modify operating files
Fulfill Software and Service Contract obligations
Act as the primary Medtronic customer liaison for repair and technical support issues
Provide timely information to the district team regarding customer concerns, issues and market opportunities
Provide service to customers per their individual needs
Maintain familiarity with status of calls and issues at customer sites
Report necessary complaints and partner with CSM/NRC to ensure full resolution
File weekly site visit and customer contact reports for service improvement purposes
Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to technology-enabled procedures
Provide a clinical resource for surgeons, clinicians and others being trained
Update customers on tips, shortcuts and suggestions, as appropriate
Participate in in-house sponsored customer training at designated sites for internal and external partners
Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
Continually train members of the Surgical Synergy Clinical Support team to increase knowledge of the latest technology-enabled procedures
Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for Navigation and Robotics for applicable technology-enabled procedures
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
Submit reports and provide information as directed
Cooperate with all personnel on the execution of Company programs
Support more complex, new image-guided products and applications to physicians and hospital staff
Work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
Provide input on new product development based on in-field experience
Responsible for documentation at new or existing installations
Adhere to company policies and conduct all business in an ethical manner
Minimum Requirements
High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
Nice to Have
RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience
Benefits & Compensation Medtronic offers a competitive salary and flexible benefits package. Salary ranges for U.S. locations (excl. PR): $68,000.00 - $102,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and California locations. The offered rate may vary based on experience, certification/education, market conditions, and location. This position is eligible for a Sales Incentive Plan (SIP).
The following benefits are available to regular employees who work 20+ hours per week: Health, Dental and Vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps wellbeing program. Additional compensation includes 401(k) with employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, and more. Some benefits may not apply in all locations.
eeo statement and equal opportunity policy are included per policy requirements.
Additional Job Information
Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
Ability to serve as the primary resource for scheduled and unscheduled clinical events, with possible weekend, evenings, nights, and overnight travel within the district
Ability to work autonomously with little direction outside of clinical events
Ability to attend national and district meetings and training as requested
Ability to wear a 7-9 lb lead apron for extended periods in the operating room
Ability to lift up to 40 pounds
Ability to sit, stand, and/or walk for 8+ hours per day
Ability to bend/stoop, squat and balance frequently
Vision requirements including close/distance/depth perception and ability to adjust focus
Must have a valid driver’s license and active vehicle insurance. Driving may be required up to 50% of the time with possible overnight travel.
Location & Seniority
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Research, Analyst, and Information Technology
Industries: Medical Equipment Manufacturing, Hospitals and Health Care, Pharmaceutical Manufacturing
This description reflects the general nature and level of work and is not an exhaustive list of responsibilities and skills.
#J-18808-Ljbffr