Medtronic
Clinical Consultant III, Enabling Technologies - Phoenix, AZ
Medtronic, Phoenix, Arizona, United States, 85003
Clinical Consultant III, Enabling Technologies - Phoenix, AZ
Join to apply for the Clinical Consultant III, Enabling Technologies - Phoenix, AZ role at Medtronic. We anticipate the application window for this opening will close on - 31 Oct 2025. This is a remote position not located at a physical Medtronic site; the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Overview: The Clinical Consultant III, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Responsible for key customer reports to support Medtronic NeuroSurgery / Navigation / Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. This is a field-based role. Responsibilities
Technical Support: Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with customers. Represent Medtronic during technology-enabled procedures to provide technical assistance. Maintain system hardware and software to maximize system performance. Install software and hardware upgrades. Perform system preventative maintenance. Provide telephone clinical support to customers. Use UNIX/LINUX commands to modify operating files. Fulfill Software and Service Contract obligations. Customer Support: Act as the primary Medtronic customer liaison for repair and technical support issues. Provide timely information to the district team regarding customer concerns, issues and market opportunities. Provide service to customers per their individual needs. Maintain familiarity with the status of calls and issues at customer sites. Report necessary complaints and partner with CSM/NRC to ensure full resolution. File weekly site visit and customer contact reports for service improvement purposes. Educational Support: Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures. Provide a clinical resource for surgeons, clinicians and others being trained. Update customers on tips, shortcuts and suggestions as appropriate. Participate in in-house sponsored customer training at designated sites for both internal and external partners. Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer). Continually train Enabling Technologies Clinical Support team members to increase knowledge of the latest technology-enabled procedures. Sales Support: Work and collaborate with Spinal Sales and NS Reps to identify prospective new users for navigation and robotics for applicable technology-enabled procedures. Attend and participate in sales meetings, training programs, conventions, and trade shows as directed. Submit reports and provide information as directed. Cooperate with all personnel on the execution of Company programs. Support more complex, new image-guided products and applications to physicians and hospital staff. Work as a team member with the Enabling Technologies Region Manager and CSM to prioritize customer technical support and service expectation goals. Provide input on new product development based on in-field experience. Responsible for documentation at new or existing installations. Miscellaneous: Adhere to company policies and conduct all business in an ethical manner. Qualifications
Must Have: Minimum Requirements A High School Diploma or GED with a minimum of 8 years of clinical, medical sales or medical imaging/navigation/robotics experience; or An Associate’s Degree with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or A Bachelor’s Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience. Nice to Have: Preferences RT and/or MRI certification Prior experience with Image Guided Systems Prior experience with MRI Operating room experience Additional Job Requirements While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. Specific vision abilities required include normal vision. Must have a valid driver’s license and active vehicle insurance policy. Driving record will be reviewed as part of the application. Business Context
Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures with AI-driven surgical planning, personalized spinal implants, and robotic-assisted delivery. CST is a market leader in spinal implants, robotics, and navigation. This role supports Enabling Technologies platforms delivering imaging, navigation, robotics, customized implants, and AI-enabled pre-operative planning. Benefits & Compensation
Medtronic offers a competitive salary and flexible benefits package. The base salary range for U.S. locations (excl. PR) is $80,000.00 – $120,000.00, with additional eligibility for a Sales Incentive Plan and various health, retirement, and well-being benefits. Details vary by location and eligibility. Equity and benefit details, including 401(k) and other plans, are provided consistent with local regulations and company policy. Equal employment opportunity (EEO) and accommodations are provided in accordance with applicable law. For more about Medtronic, its mission, and commitment to diversity, please refer to the company materials.
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Join to apply for the Clinical Consultant III, Enabling Technologies - Phoenix, AZ role at Medtronic. We anticipate the application window for this opening will close on - 31 Oct 2025. This is a remote position not located at a physical Medtronic site; the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Overview: The Clinical Consultant III, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Responsible for key customer reports to support Medtronic NeuroSurgery / Navigation / Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. This is a field-based role. Responsibilities
Technical Support: Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with customers. Represent Medtronic during technology-enabled procedures to provide technical assistance. Maintain system hardware and software to maximize system performance. Install software and hardware upgrades. Perform system preventative maintenance. Provide telephone clinical support to customers. Use UNIX/LINUX commands to modify operating files. Fulfill Software and Service Contract obligations. Customer Support: Act as the primary Medtronic customer liaison for repair and technical support issues. Provide timely information to the district team regarding customer concerns, issues and market opportunities. Provide service to customers per their individual needs. Maintain familiarity with the status of calls and issues at customer sites. Report necessary complaints and partner with CSM/NRC to ensure full resolution. File weekly site visit and customer contact reports for service improvement purposes. Educational Support: Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures. Provide a clinical resource for surgeons, clinicians and others being trained. Update customers on tips, shortcuts and suggestions as appropriate. Participate in in-house sponsored customer training at designated sites for both internal and external partners. Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer). Continually train Enabling Technologies Clinical Support team members to increase knowledge of the latest technology-enabled procedures. Sales Support: Work and collaborate with Spinal Sales and NS Reps to identify prospective new users for navigation and robotics for applicable technology-enabled procedures. Attend and participate in sales meetings, training programs, conventions, and trade shows as directed. Submit reports and provide information as directed. Cooperate with all personnel on the execution of Company programs. Support more complex, new image-guided products and applications to physicians and hospital staff. Work as a team member with the Enabling Technologies Region Manager and CSM to prioritize customer technical support and service expectation goals. Provide input on new product development based on in-field experience. Responsible for documentation at new or existing installations. Miscellaneous: Adhere to company policies and conduct all business in an ethical manner. Qualifications
Must Have: Minimum Requirements A High School Diploma or GED with a minimum of 8 years of clinical, medical sales or medical imaging/navigation/robotics experience; or An Associate’s Degree with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or A Bachelor’s Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience. Nice to Have: Preferences RT and/or MRI certification Prior experience with Image Guided Systems Prior experience with MRI Operating room experience Additional Job Requirements While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. Specific vision abilities required include normal vision. Must have a valid driver’s license and active vehicle insurance policy. Driving record will be reviewed as part of the application. Business Context
Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures with AI-driven surgical planning, personalized spinal implants, and robotic-assisted delivery. CST is a market leader in spinal implants, robotics, and navigation. This role supports Enabling Technologies platforms delivering imaging, navigation, robotics, customized implants, and AI-enabled pre-operative planning. Benefits & Compensation
Medtronic offers a competitive salary and flexible benefits package. The base salary range for U.S. locations (excl. PR) is $80,000.00 – $120,000.00, with additional eligibility for a Sales Incentive Plan and various health, retirement, and well-being benefits. Details vary by location and eligibility. Equity and benefit details, including 401(k) and other plans, are provided consistent with local regulations and company policy. Equal employment opportunity (EEO) and accommodations are provided in accordance with applicable law. For more about Medtronic, its mission, and commitment to diversity, please refer to the company materials.
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