Grand Wailea
Senior Event Manager - Grand Wailea Resort
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The Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Senior Event Manager to join the Catering and Events team. Located on 40 acres of lush tropical gardens, this Forbes Recommended property has 780 rooms, 100,000 square feet of banquet space, and 12 food and beverage outlets (6 restaurants, 2 bars, a cafe, and in-room dining).
In this role, you will play a vital role in ensuring the success of our hotel events by handling event documentation, coordinating with various departments, and providing consistent, high-level service throughout the entire event lifecycle.
The ideal candidate is a strong team player that is detail-oriented with a passion for creating exceptional events.
What will I be doing?
As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.
This position primarily handles complex events and requires a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.
Serve as the event planner's primary contact following turnover on property and be responsible for his/her experience.
May support and act on behalf of the Director of Catering and Events.
Organize, plan and prioritize duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet expectations.
Demonstrate knowledge of job systems, products, processes, and deliver high-quality service by guiding others and understanding guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.
What are we looking for?
Minimum Years of Experience: two (2) years of hospitality-related experience at manager level.
Experience in supervision or management of 1-3 people.
It would be advantageous to demonstrate the following capabilities:
Knowledge of hotel property management systems (Delphi.fdc).
Since being founded in 1919, Hilton has been a leader in the hospitality industry. We look for demonstration of these Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Hospitality - We\'re passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We\'re leaders in our industry and in our communities.
Teamwork - We\'re team players in everything we do.
Ownership - We\'re the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company spanning the lodging sector. Hilton offers business and leisure travelers the finest in accommodations, service, amenities and value. Our vision is to fill the earth with the light and warmth of hospitality.
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education through Guild Education
401K plan and company match
Hilton Shares ESPP
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Benefits may vary by property
The salary range for this role is $85,000 to $100,000 depending on experience.
Work Location: Grand Wailea Resort
Schedule: Full-time
Brand: Waldorf Astoria Hotels & Resorts
Job Function: Catering and Event Services
Seniority level Mid-Senior level
Employment type Full-time
Job function Management Manufacturing
Industries Hospitality
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The Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Senior Event Manager to join the Catering and Events team. Located on 40 acres of lush tropical gardens, this Forbes Recommended property has 780 rooms, 100,000 square feet of banquet space, and 12 food and beverage outlets (6 restaurants, 2 bars, a cafe, and in-room dining).
In this role, you will play a vital role in ensuring the success of our hotel events by handling event documentation, coordinating with various departments, and providing consistent, high-level service throughout the entire event lifecycle.
The ideal candidate is a strong team player that is detail-oriented with a passion for creating exceptional events.
What will I be doing?
As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.
This position primarily handles complex events and requires a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.
Serve as the event planner's primary contact following turnover on property and be responsible for his/her experience.
May support and act on behalf of the Director of Catering and Events.
Organize, plan and prioritize duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet expectations.
Demonstrate knowledge of job systems, products, processes, and deliver high-quality service by guiding others and understanding guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.
What are we looking for?
Minimum Years of Experience: two (2) years of hospitality-related experience at manager level.
Experience in supervision or management of 1-3 people.
It would be advantageous to demonstrate the following capabilities:
Knowledge of hotel property management systems (Delphi.fdc).
Since being founded in 1919, Hilton has been a leader in the hospitality industry. We look for demonstration of these Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Hospitality - We\'re passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We\'re leaders in our industry and in our communities.
Teamwork - We\'re team players in everything we do.
Ownership - We\'re the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company spanning the lodging sector. Hilton offers business and leisure travelers the finest in accommodations, service, amenities and value. Our vision is to fill the earth with the light and warmth of hospitality.
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education through Guild Education
401K plan and company match
Hilton Shares ESPP
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Benefits may vary by property
The salary range for this role is $85,000 to $100,000 depending on experience.
Work Location: Grand Wailea Resort
Schedule: Full-time
Brand: Waldorf Astoria Hotels & Resorts
Job Function: Catering and Event Services
Seniority level Mid-Senior level
Employment type Full-time
Job function Management Manufacturing
Industries Hospitality
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