REGAL
This range is provided by REGAL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$60,000.00/yr - $80,000.00/yr About us
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves: Partnered with enterprise brands like Google, AAA, Ro, Coursera Raised $82M (top tier investors including Emergence & Homebrew) Completed 250MM+ calls Driven $7B revenue for customers Scaled to $## ARR Built amazing NYC (NoMad) in-office culture About the role
Join Regal to build a world-class support experience with our growing Technical Support team! In this role, you will respond to and resolve customer tickets with Regal’s event-driven communications platform. Responsibilities
Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers) Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets Own support ticketing and knowledge infrastructure to deliver a world-class support experience Participate in hiring and onboarding future support engineers as the growth of the business demands About you
0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.) Experience identifying collaboration and escalation resources in a fast-paced environment Experience providing the right level of context when partnering with others to resolve customer issues Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions Benefits/Perks
We care about your health! Medical, Dental, and Vision plans - 80% covered by the company Flexible PTO & 11 paid holidays/year Subsidized ClassPass membership We care about future you! 401k Plan Paid parental leave Pre-tax commuter benefits We care about connection! In-office breakfast and snacks daily Happy hours, team outings, & annual off-sites Complete laptop workstation & more to come! Position location & offices
This position is only available in New York City. Hybrid roles are required in office T/W/TH and office optional M/F. If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you! The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer. Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr
$60,000.00/yr - $80,000.00/yr About us
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves: Partnered with enterprise brands like Google, AAA, Ro, Coursera Raised $82M (top tier investors including Emergence & Homebrew) Completed 250MM+ calls Driven $7B revenue for customers Scaled to $## ARR Built amazing NYC (NoMad) in-office culture About the role
Join Regal to build a world-class support experience with our growing Technical Support team! In this role, you will respond to and resolve customer tickets with Regal’s event-driven communications platform. Responsibilities
Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers) Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets Own support ticketing and knowledge infrastructure to deliver a world-class support experience Participate in hiring and onboarding future support engineers as the growth of the business demands About you
0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.) Experience identifying collaboration and escalation resources in a fast-paced environment Experience providing the right level of context when partnering with others to resolve customer issues Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions Benefits/Perks
We care about your health! Medical, Dental, and Vision plans - 80% covered by the company Flexible PTO & 11 paid holidays/year Subsidized ClassPass membership We care about future you! 401k Plan Paid parental leave Pre-tax commuter benefits We care about connection! In-office breakfast and snacks daily Happy hours, team outings, & annual off-sites Complete laptop workstation & more to come! Position location & offices
This position is only available in New York City. Hybrid roles are required in office T/W/TH and office optional M/F. If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you! The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer. Seniority level
Not Applicable Employment type
Full-time Job function
Information Technology Industries
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr