Mecklenburg County
Senior Bilingual Administrative Assistant - Public Health
Mecklenburg County, Charlotte, North Carolina, United States, 28245
Senior Bilingual Administrative Assistant - Public Health
“Follow Your Calling, Find Your Career”
Pay Range: $20.71–$27.18/hour
This is a non‑exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
This role is on‑site 5 days a week. You may be asked to work in different locations based on need. The schedule is 8:00 AM to 5:00 PM Monday, Tuesday, Thursday, and Friday. For Wednesday the schedule is 10:00 AM to 7:00 PM.
About Us At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.
As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease.”
Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.”
Position Summary Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions within a variety of departments.
Essential Functions
Provide administrative support to internal departmental staff
Respond to inquiries and resolve administrative issues that may arise
Prepare written correspondence such as memos, emails, presentations, forms, and other documents
Coordinate meetings, interviews and assist with program preparation
Prepare, develop or maintain reports, manuals or interview documents
Conduct moderately complex research
Perform confidential data entry, create, organize and maintain files
Maintain supply levels and order stock
Use computers for various operations such as database management
Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents such as correspondence or other material
Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports such as presentations or expense, statistical, or monthly reports
Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
Some positions may be required to provide general guidance and direction to lower-level staff
Experience
Minimum of four years of administrative experience
Education
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted
Licenses and Certifications
May require a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges
Department of Social Services Advocacy & QI Team Assignment – Bilingual (Spanish and English) proficiency oral and written
Knowledge, Skills and Abilities Knowledge of
Administrative and clerical procedures and systems using various computer operations, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills
Customer service
Coordination and organization
Judgement and decision making
Time management
Abilities
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Computer Skills
Data entry
Intermediate use in various computer applications
Proficient in Microsoft Office Suite
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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Pay Range: $20.71–$27.18/hour
This is a non‑exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
This role is on‑site 5 days a week. You may be asked to work in different locations based on need. The schedule is 8:00 AM to 5:00 PM Monday, Tuesday, Thursday, and Friday. For Wednesday the schedule is 10:00 AM to 7:00 PM.
About Us At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.
As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease.”
Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.”
Position Summary Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions within a variety of departments.
Essential Functions
Provide administrative support to internal departmental staff
Respond to inquiries and resolve administrative issues that may arise
Prepare written correspondence such as memos, emails, presentations, forms, and other documents
Coordinate meetings, interviews and assist with program preparation
Prepare, develop or maintain reports, manuals or interview documents
Conduct moderately complex research
Perform confidential data entry, create, organize and maintain files
Maintain supply levels and order stock
Use computers for various operations such as database management
Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents such as correspondence or other material
Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports such as presentations or expense, statistical, or monthly reports
Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
Some positions may be required to provide general guidance and direction to lower-level staff
Experience
Minimum of four years of administrative experience
Education
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted
Licenses and Certifications
May require a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges
Department of Social Services Advocacy & QI Team Assignment – Bilingual (Spanish and English) proficiency oral and written
Knowledge, Skills and Abilities Knowledge of
Administrative and clerical procedures and systems using various computer operations, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills
Customer service
Coordination and organization
Judgement and decision making
Time management
Abilities
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Computer Skills
Data entry
Intermediate use in various computer applications
Proficient in Microsoft Office Suite
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
#J-18808-Ljbffr