Norwegian Cruise Line Holdings Ltd.
Overview
Second Purser (Pax) role at Norwegian Cruise Line Holdings Ltd. Responsibilities
Pro-active approach to problem solving. Ensure staff training, development and knowledge throughout concession outlets to facilitate the guests’ experience. Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port requirements files, pre-arrival advice to port agents, manifest distribution and port telex. Communication of Departure Manifests by email upon sailing from ports of call. Compile and forward all Visitor Requests to Security and ports of call, and provide names for docking spots. Update Non Revenue File for Housekeeping, Hotel Controller and Night Auditor. Prepare Kosher Wine Amenities Request for onboard Sabbath Services. Coordinate sending of Safety Letters with Assistant Pursers. Charge Concessionaires for Office Supplies Consumption. Prepare Port Authorities Requisition. Update monthly POB (Passengers on Board) documents; maintain Voyage Reports daily. Compile and ensure Material Landing Manifests are completed accurately and forwarded to relevant port authorities. Prepare files for new cruises, assist Executive Concierge with embarkation duties and ensure front desk is prepared for embarkation. Prepare and balance amenities; prepare and distribute Special advisory lists. Collect and send courier packages to head office. Coordinate Purser on Duty Schedule; prepare EOC Filing. Prepare for new cruises after Chief Purser loads cruise form NVS (e.g., addition of guest entertainers, cancellation of back-to-backs). Weekly audit of front desk cash floats; monitor credit card authorizations and referrals and communicate with guests on corrective action. Supervise sending of declined credit card letters and open balance cash letters as directed by Assistant Purser; monitor all reports. Respond to Company Accounting on past guest account queries. Facilitate training of Front Desk Staff in financial aspects of the operation. Coach and support Assistant Purser; facilitate additional training of Assistant Pursers for progression. Train, coach and lead crew to high performance; communicate standards of performance to employees; ensure adherence to the company appraisal system; create and maintain a positive work environment. Monitor the practical application of the Company's policies, procedures and instructions. Participate in crew and passenger safety drills according to ship’s command instructions. Qualifications
Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale. Hospitality background required; travel industry and previous shipboard experience required; experience in crew operations preferred. Understanding of the highest level of service; excellent administrative skills. Excellent communication skills; respect for all co-workers and guests; pride in your work; positive energy and professionalism. Outgoing personality, open minded and flexible; ability to work 7 days a week. Education
Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale. Hospitality Background required. Travel industry and previous shipboard experience required; experience in crew operations preferred. Understanding of the highest level of service; excellent administrative skills. Required Abilities / Physical Requirements
Excellent communication skills. Respect for all co-workers and guests. Pride in your work by creating positive energy, excitement and fun. Outgoing personality, open minded and flexible. Able to work 7 days a week. EQUAL OPPORTUNITY EMPLOYER
Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements describe the general nature and level of work being performed; they are not an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Travel Arrangements Referrals increase your chances of interviewing at Norwegian Cruise Line Holdings Ltd. by 2x Get notified about new Purser jobs in
Miami, FL .
#J-18808-Ljbffr
Second Purser (Pax) role at Norwegian Cruise Line Holdings Ltd. Responsibilities
Pro-active approach to problem solving. Ensure staff training, development and knowledge throughout concession outlets to facilitate the guests’ experience. Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port requirements files, pre-arrival advice to port agents, manifest distribution and port telex. Communication of Departure Manifests by email upon sailing from ports of call. Compile and forward all Visitor Requests to Security and ports of call, and provide names for docking spots. Update Non Revenue File for Housekeeping, Hotel Controller and Night Auditor. Prepare Kosher Wine Amenities Request for onboard Sabbath Services. Coordinate sending of Safety Letters with Assistant Pursers. Charge Concessionaires for Office Supplies Consumption. Prepare Port Authorities Requisition. Update monthly POB (Passengers on Board) documents; maintain Voyage Reports daily. Compile and ensure Material Landing Manifests are completed accurately and forwarded to relevant port authorities. Prepare files for new cruises, assist Executive Concierge with embarkation duties and ensure front desk is prepared for embarkation. Prepare and balance amenities; prepare and distribute Special advisory lists. Collect and send courier packages to head office. Coordinate Purser on Duty Schedule; prepare EOC Filing. Prepare for new cruises after Chief Purser loads cruise form NVS (e.g., addition of guest entertainers, cancellation of back-to-backs). Weekly audit of front desk cash floats; monitor credit card authorizations and referrals and communicate with guests on corrective action. Supervise sending of declined credit card letters and open balance cash letters as directed by Assistant Purser; monitor all reports. Respond to Company Accounting on past guest account queries. Facilitate training of Front Desk Staff in financial aspects of the operation. Coach and support Assistant Purser; facilitate additional training of Assistant Pursers for progression. Train, coach and lead crew to high performance; communicate standards of performance to employees; ensure adherence to the company appraisal system; create and maintain a positive work environment. Monitor the practical application of the Company's policies, procedures and instructions. Participate in crew and passenger safety drills according to ship’s command instructions. Qualifications
Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale. Hospitality background required; travel industry and previous shipboard experience required; experience in crew operations preferred. Understanding of the highest level of service; excellent administrative skills. Excellent communication skills; respect for all co-workers and guests; pride in your work; positive energy and professionalism. Outgoing personality, open minded and flexible; ability to work 7 days a week. Education
Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale. Hospitality Background required. Travel industry and previous shipboard experience required; experience in crew operations preferred. Understanding of the highest level of service; excellent administrative skills. Required Abilities / Physical Requirements
Excellent communication skills. Respect for all co-workers and guests. Pride in your work by creating positive energy, excitement and fun. Outgoing personality, open minded and flexible. Able to work 7 days a week. EQUAL OPPORTUNITY EMPLOYER
Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements describe the general nature and level of work being performed; they are not an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Travel Arrangements Referrals increase your chances of interviewing at Norwegian Cruise Line Holdings Ltd. by 2x Get notified about new Purser jobs in
Miami, FL .
#J-18808-Ljbffr