Arch Telecom
Retail Store Manager NEW HARTFORD | Seneca Tpke
Arch Telecom, Hartford, New York, United States
Retail Store Manager NEW HARTFORD | Seneca Tpke
Retail Store Manager (RSM) leads a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. RSMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where customer needs are the first focus and build meaningful connections with customers by uncovering needs and educating, demonstrating and recommending device and service solutions.
What you'll do in your role?
Lead by example to help customers continue their shopping journey online, through Customer Care, or in-store
Explore individual needs and provide hands-on demonstrations of the latest technology in-store
Oversight of all store functions to meet or exceed sales goals, including sales, inventory, and new store programs and initiatives
Sell to find personalized solutions beyond the basic device and service plan, including accessories and IoT devices
Ensure the store is well presented and operates efficiently
Approach service and sales with patience, honesty and empathy
Gain proficiency in digital tools to enhance interactions and onboarding, and demonstrate:
Coverage in the customer’s neighborhood and a fast LTE network
Plans and services that enable customers to stay connected
Device and account inspection, review and troubleshooting
Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources
Build relationships with employees across channels to improve the customer experience and resolve issues
Identify and hand off small business leads
Develop strong peer relationships and be accountable for the company's success
Provide first-class customer experience
The Ideal Candidate Will Bring
Leadership
Competitive drive and confidence to succeed in a fast-paced sales environment
Ability to lead a team, share best practices, and resolve customer issues
Effectiveness with operational, financial and performance management
Amazing communication skills with team and customers
Prior wireless sales experience
What’s in it for you?
Employee Stock Ownership Program (ESOP)
Competitive salary
Bonus earnings
Automatic raises when milestones are reached
Career advancement opportunities
A culture of care & excellence
Health benefits for full-time employees
What must haves do you need?
Be at least 18 years of age
Wireless sales experience
High school degree or GED
Ability to stand for long periods
Ability to lift objects weighing up to 25 lbs
Reliable transportation
Full-time availability (45 hours)
Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team. YOU BE YOU!
Apply Now : www.archtelecom.net
Inquiries : Recruiting@archtelecom.net
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
Note: This description reflects the current duties and requirements and is not an offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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What you'll do in your role?
Lead by example to help customers continue their shopping journey online, through Customer Care, or in-store
Explore individual needs and provide hands-on demonstrations of the latest technology in-store
Oversight of all store functions to meet or exceed sales goals, including sales, inventory, and new store programs and initiatives
Sell to find personalized solutions beyond the basic device and service plan, including accessories and IoT devices
Ensure the store is well presented and operates efficiently
Approach service and sales with patience, honesty and empathy
Gain proficiency in digital tools to enhance interactions and onboarding, and demonstrate:
Coverage in the customer’s neighborhood and a fast LTE network
Plans and services that enable customers to stay connected
Device and account inspection, review and troubleshooting
Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources
Build relationships with employees across channels to improve the customer experience and resolve issues
Identify and hand off small business leads
Develop strong peer relationships and be accountable for the company's success
Provide first-class customer experience
The Ideal Candidate Will Bring
Leadership
Competitive drive and confidence to succeed in a fast-paced sales environment
Ability to lead a team, share best practices, and resolve customer issues
Effectiveness with operational, financial and performance management
Amazing communication skills with team and customers
Prior wireless sales experience
What’s in it for you?
Employee Stock Ownership Program (ESOP)
Competitive salary
Bonus earnings
Automatic raises when milestones are reached
Career advancement opportunities
A culture of care & excellence
Health benefits for full-time employees
What must haves do you need?
Be at least 18 years of age
Wireless sales experience
High school degree or GED
Ability to stand for long periods
Ability to lift objects weighing up to 25 lbs
Reliable transportation
Full-time availability (45 hours)
Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce and welcome everyone to our team. YOU BE YOU!
Apply Now : www.archtelecom.net
Inquiries : Recruiting@archtelecom.net
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
Note: This description reflects the current duties and requirements and is not an offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
#J-18808-Ljbffr