Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Title
Sales Support Associate Responsibilities
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role. Cash Wrap : Greet customers with a smile and eye contact, offer your name; interact genuinely; read cues to determine customer needs; conduct email/name capture where permitted by law; maintain POS accuracy and cash wrap organization; suggest add-ons and sell gift cards; maintain cash and POS media in compliance with policy; thank customers and provide a reason to return; represent the Coach brand appropriately. Stockroom / Warehouse : Receive shipments and transfers; notify management when new product arrives; scan cartons/transfers and verify information; communicate discrepancies; process shipments/transfers per Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouse as applicable); manage product placement; conduct cycle counts; participate in inventory counts; maintain Loss Prevention standards. Sales Floor : Regularly analyze sales floor replenishment needs; replenish floor as needed; respond to sell-through and execute visual merchandising; support floor activities as directed; communicate price points, features/benefits, color, and stock availability to customers; respond to customer requests and coordinate with sales team or management; maintain housekeeping standards. Competencies
Core Competencies : Drive For Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on the Fly; Perseverance; Dealing with Ambiguity. Drive For Results:
Exceed goals; top performer; bottom-line oriented; pushes self and others for results. Customer Focus:
Meets expectations of internal and external customers; builds trust and relationships. Creativity:
Generates new ideas and connections; adds value in brainstorming. Interpersonal Savvy:
Builds rapport and handles people with diplomacy. Learning on the Fly:
Learns quickly; open to change; analyzes successes and failures for improvement. Perseverance:
Finishes what is started; energetic and persistent. Dealing with Ambiguity:
Handles change and risk; acts without complete information. Additional Requirements
Experience:
1–3 years of retail experience (cashier/stock/sales), preferably in luxury retail. Knowledge of fashion trends and marketplace competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkie; read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively; move on the sales floor and in stock rooms; ability to climb, bend, kneel; frequently lift up to 25 pounds; occasionally lift up to 50 pounds for shipments/transfers. Schedule:
Flexible schedule including nights, weekends, and holidays during high retail traffic and sales periods (e.g., day after Thanksgiving, major holidays). Note:
This document is a sample of duties and does not include an exhaustive list of performance requirements. Disclosures
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or other legally protected status. Visit Coach at 210.0 0 Coach.com. Our Competencies for All Employees Courage : Speaks up and provides actionable feedback; addresses issues directly. Creativity : Generates innovative ideas; adds value in brainstorming. Customer Focus Dealing with Ambiguity Drive for Results Interpersonal Savvy Learning on the Fly Our Competencies for All People Managers Strategic Agility : Developing Direct Reports and Others : Building Effective Teams : Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. These decisions are made without regard to protected status. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Base Pay
Base Pay Range : $15.00 to $17.00 hourly Benefits : Health benefits (medical, dental, vision); life and disability insurance; 401(k); paid time off for wellness and vacations. Discounts on products and incentive compensation available. For more details, see the U.S. Store Compensation & Benefits page.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Title
Sales Support Associate Responsibilities
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role. Cash Wrap : Greet customers with a smile and eye contact, offer your name; interact genuinely; read cues to determine customer needs; conduct email/name capture where permitted by law; maintain POS accuracy and cash wrap organization; suggest add-ons and sell gift cards; maintain cash and POS media in compliance with policy; thank customers and provide a reason to return; represent the Coach brand appropriately. Stockroom / Warehouse : Receive shipments and transfers; notify management when new product arrives; scan cartons/transfers and verify information; communicate discrepancies; process shipments/transfers per Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouse as applicable); manage product placement; conduct cycle counts; participate in inventory counts; maintain Loss Prevention standards. Sales Floor : Regularly analyze sales floor replenishment needs; replenish floor as needed; respond to sell-through and execute visual merchandising; support floor activities as directed; communicate price points, features/benefits, color, and stock availability to customers; respond to customer requests and coordinate with sales team or management; maintain housekeeping standards. Competencies
Core Competencies : Drive For Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on the Fly; Perseverance; Dealing with Ambiguity. Drive For Results:
Exceed goals; top performer; bottom-line oriented; pushes self and others for results. Customer Focus:
Meets expectations of internal and external customers; builds trust and relationships. Creativity:
Generates new ideas and connections; adds value in brainstorming. Interpersonal Savvy:
Builds rapport and handles people with diplomacy. Learning on the Fly:
Learns quickly; open to change; analyzes successes and failures for improvement. Perseverance:
Finishes what is started; energetic and persistent. Dealing with Ambiguity:
Handles change and risk; acts without complete information. Additional Requirements
Experience:
1–3 years of retail experience (cashier/stock/sales), preferably in luxury retail. Knowledge of fashion trends and marketplace competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkie; read price and product release sheets. Physical:
Ability to work at a fast pace; communicate effectively; move on the sales floor and in stock rooms; ability to climb, bend, kneel; frequently lift up to 25 pounds; occasionally lift up to 50 pounds for shipments/transfers. Schedule:
Flexible schedule including nights, weekends, and holidays during high retail traffic and sales periods (e.g., day after Thanksgiving, major holidays). Note:
This document is a sample of duties and does not include an exhaustive list of performance requirements. Disclosures
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or other legally protected status. Visit Coach at 210.0 0 Coach.com. Our Competencies for All Employees Courage : Speaks up and provides actionable feedback; addresses issues directly. Creativity : Generates innovative ideas; adds value in brainstorming. Customer Focus Dealing with Ambiguity Drive for Results Interpersonal Savvy Learning on the Fly Our Competencies for All People Managers Strategic Agility : Developing Direct Reports and Others : Building Effective Teams : Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. These decisions are made without regard to protected status. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Base Pay
Base Pay Range : $15.00 to $17.00 hourly Benefits : Health benefits (medical, dental, vision); life and disability insurance; 401(k); paid time off for wellness and vacations. Discounts on products and incentive compensation available. For more details, see the U.S. Store Compensation & Benefits page.
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