Southern Elevator Co
Job Description
Job Title:
Account Manager – Priority Elevator Location:
Richmond, Virginia Reports To:
Director of Account Management
Overview We’re seeking a proactive and customer-focused Account Manager to support our out-route service operations in the Richmond area. This position is critical to maintaining strong client relationships, managing repair and modernization quotes, and ensuring seamless coordination between customers and our service teams.
Key Responsibilities Customer Account Management: Serve as the primary point of contact for assigned accounts.
Handle all communication related to existing service work, repair proposals, and follow-up.
Coordinate and attend all customer meetings related to standby or service routes.
Quoting & Proposal Management: Prepare accurate and timely quotes for elevator repairs and modernization needs.
Track quote status and follow up with customers to close open proposals.
Service Coordination: Work closely with the Service Coordinator and Service Manager to ensure customer needs are scheduled, dispatched, and resolved efficiently.
Monitor field progress and support testing and inspection timelines.
New Equipment Additions: Manage requests for adding new elevator units for existing clients.
Ensure scope, pricing, and scheduling align with both customer expectations and internal operations.
Cross-Functional Collaboration: Collaborate with service, operations, and technical teams to provide a consistent customer experience.
Escalate service challenges and advocate for client satisfaction.
Qualifications 3+ years of account management, service coordination, or customer-facing experience (elevator or mechanical industry preferred).
Strong communication, follow-up, and interpersonal skills.
Proficient in quoting systems, CRM tools, and Microsoft Office Suite.
Ability to prioritize multiple accounts and projects with attention to detail.
Experience working in a field service or route-based environment is a plus.
Why Join Us? Competitive pay and benefits
Opportunity to work in a respected, high-growth service environment
Supportive team culture focused on excellence and safety
Career growth opportunities in a specialized industry
Southern Elevator Company and Priority Elevator are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on
race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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Account Manager – Priority Elevator Location:
Richmond, Virginia Reports To:
Director of Account Management
Overview We’re seeking a proactive and customer-focused Account Manager to support our out-route service operations in the Richmond area. This position is critical to maintaining strong client relationships, managing repair and modernization quotes, and ensuring seamless coordination between customers and our service teams.
Key Responsibilities Customer Account Management: Serve as the primary point of contact for assigned accounts.
Handle all communication related to existing service work, repair proposals, and follow-up.
Coordinate and attend all customer meetings related to standby or service routes.
Quoting & Proposal Management: Prepare accurate and timely quotes for elevator repairs and modernization needs.
Track quote status and follow up with customers to close open proposals.
Service Coordination: Work closely with the Service Coordinator and Service Manager to ensure customer needs are scheduled, dispatched, and resolved efficiently.
Monitor field progress and support testing and inspection timelines.
New Equipment Additions: Manage requests for adding new elevator units for existing clients.
Ensure scope, pricing, and scheduling align with both customer expectations and internal operations.
Cross-Functional Collaboration: Collaborate with service, operations, and technical teams to provide a consistent customer experience.
Escalate service challenges and advocate for client satisfaction.
Qualifications 3+ years of account management, service coordination, or customer-facing experience (elevator or mechanical industry preferred).
Strong communication, follow-up, and interpersonal skills.
Proficient in quoting systems, CRM tools, and Microsoft Office Suite.
Ability to prioritize multiple accounts and projects with attention to detail.
Experience working in a field service or route-based environment is a plus.
Why Join Us? Competitive pay and benefits
Opportunity to work in a respected, high-growth service environment
Supportive team culture focused on excellence and safety
Career growth opportunities in a specialized industry
Southern Elevator Company and Priority Elevator are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on
race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
#J-18808-Ljbffr