iMobile
Retail Sales Associate LIVERMORE - Las Positas Rd Ave All in Avg. $30
iMobile, Livermore, California, United States, 94551
Overview
We\'re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since \'93, we\'ve been providing superior service and quality wireless products featuring the latest in technology. Arch Telecoms Mobile Associates (MAs) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers\' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion. What you\'ll do in your role
Learn and build proficiency in customer service while delivering a best-in-class experience and building loyalty by helping customers pick up where they left off in their shopping journey (online, via Customer Care, or in-store). Explore individual needs and provide hands-on demonstrations of the latest technology in-store. Side-by-side selling to find personalized solutions beyond the basics, including accessories and IoT devices to keep customers connected to the people and lifestyle they love. Guide customers through their purchasing experience with thoughtful questions, informative answers, and your expertise. Approaching service and sales needs with patience, honesty, and empathy. Become proficient in the use of digital tools to enhance interactions and onboarding to actively demonstrate: How our coverage stacks up in the customer\'s neighborhood with a fast LTE network. How plans and services let customers live unlimited, stay connected, and go further. How we redefine wireless with device and account inspection, review, and troubleshooting. Complete training on in-store experience, new skills and processes, and knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: Own the customer experience and resolve issues, creating a seamless environment. Identify and hand off small business leads. Develop strong peer relationships where we are all accountable for the company\'s success. Be willing to have a good time while providing first-class customer experience. The ideal candidate will bring
A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers. Competitive drive and the confidence to succeed in a fast-paced sales environment. Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions to issues. Effective at balancing customer experience and performance goals. 6 months of customer service and/or sales experience; retail environment preferred. What\'s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Uncapped commission earnings Automatic raises when reaching attainable milestones Exciting opportunities for career advancement A culture of care & excellence Health benefits for full-time employees Bonuses: monthly sales incentive programs, contests, rewards, and more What must-haves do you need?
Be at least 18 years of age High school diploma or GED Ability to stand for long periods Ability to lift up to 25 lbs Reliable transportation Full-time (40 hours) or part-time (20+ hours) availability Diversity & Inclusion
Diversity & inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce contributes to our success. We welcome everyone to our team. YOU BE YOU! Apply
Apply now at www.archtelecom.net. Inquiries: Recruiting@archtelecom.net
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We\'re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since \'93, we\'ve been providing superior service and quality wireless products featuring the latest in technology. Arch Telecoms Mobile Associates (MAs) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers\' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion. What you\'ll do in your role
Learn and build proficiency in customer service while delivering a best-in-class experience and building loyalty by helping customers pick up where they left off in their shopping journey (online, via Customer Care, or in-store). Explore individual needs and provide hands-on demonstrations of the latest technology in-store. Side-by-side selling to find personalized solutions beyond the basics, including accessories and IoT devices to keep customers connected to the people and lifestyle they love. Guide customers through their purchasing experience with thoughtful questions, informative answers, and your expertise. Approaching service and sales needs with patience, honesty, and empathy. Become proficient in the use of digital tools to enhance interactions and onboarding to actively demonstrate: How our coverage stacks up in the customer\'s neighborhood with a fast LTE network. How plans and services let customers live unlimited, stay connected, and go further. How we redefine wireless with device and account inspection, review, and troubleshooting. Complete training on in-store experience, new skills and processes, and knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: Own the customer experience and resolve issues, creating a seamless environment. Identify and hand off small business leads. Develop strong peer relationships where we are all accountable for the company\'s success. Be willing to have a good time while providing first-class customer experience. The ideal candidate will bring
A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers. Competitive drive and the confidence to succeed in a fast-paced sales environment. Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions to issues. Effective at balancing customer experience and performance goals. 6 months of customer service and/or sales experience; retail environment preferred. What\'s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Uncapped commission earnings Automatic raises when reaching attainable milestones Exciting opportunities for career advancement A culture of care & excellence Health benefits for full-time employees Bonuses: monthly sales incentive programs, contests, rewards, and more What must-haves do you need?
Be at least 18 years of age High school diploma or GED Ability to stand for long periods Ability to lift up to 25 lbs Reliable transportation Full-time (40 hours) or part-time (20+ hours) availability Diversity & Inclusion
Diversity & inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce contributes to our success. We welcome everyone to our team. YOU BE YOU! Apply
Apply now at www.archtelecom.net. Inquiries: Recruiting@archtelecom.net
#J-18808-Ljbffr