Hardware Support Specialist Job at The Reynolds and Reynolds Company in College

Overview Hardware Support Specialist at The Reynolds and Reynolds Company. Provide technical assistance for our automated parts delivery robot to customers and on-site technicians. Responsibilities Provide technical assistance for the automated parts delivery robot to customers and on-site technicians Answer support calls, diagnose hardware and software issues, address user concerns regarding operation and environment, and follow up to ensure customer satisfaction Evaluate product updates and provide recommendations to improve reliability Create and update support documentation Assist with repair and maintenance of robotic units used in production and quality assurance testing Travel to customer locations to handle physical installations and deliver training to customers and internal staff on operating the automated parts delivery robot Qualifications At least 2 years of experience in computer systems, robotics, technical support, or a related technical field Associate’s degree or higher in a technical discipline Excellent communication skills, both in person and by phone Strong customer service and relationship-building abilities Solid mechanical troubleshooting skills Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years Benefits Medical, dental, vision, and life insurance Company contributions to your HSA 6% 401(k) match Paid time off and work/life balance Training programs and onsite facilities at the College Station facility, including an onsite dining facility, fitness center, and onsite medical center Participation in sports and social leagues and volunteering initiatives through the Associate Foundation Seniority level Entry level Employment type Full-time Job function Information Technology Industries Software Development Motor Vehicle Manufacturing Advertising Services #J-18808-Ljbffr