Medtronic
Clinical Consultant II, Enabling Technology --New York, NY
Medtronic, New York, New York, us, 10261
Clinical Consultant II, Enabling Technology – New York, NY
We anticipate the application window for this opening will close on 31 Oct 2025. At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. This is a field‑based role. The successful candidate will reside within the territory, drive to multiple accounts throughout the region, and require a valid driver’s license.
A Day in the Life
The Enabling Technology Clinical Consultant II provides clinical, technical and product knowledge support to existing and potential customers, builds and maintains solid customer relationships, and provides customer training at all levels. The role requires responsibility for key customer reports, and all duties must be performed within the Quality System and BCS requirements.
Responsibilities Technical Support
Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on‑site installations with our customers.
Represent Medtronic during technology‑enabled procedures to provide technical assistance.
Maintain system hardware and software to maximize system performance.
Install software and hardware upgrades.
Perform system preventative maintenance.
Provide telephone clinical support to customers.
Use UNIX/LINUX commands to modify operating files.
Fulfill Software and Service Contract obligations.
Customer Support
Act as the primary Medtronic customer liaison for repair and technical support issues.
Provide timely information to the district team regarding customer concerns, issues and market opportunities.
Provide service to customers per their individual needs.
Maintain familiarity with status of calls and issues at customer sites.
Report necessary complaints and partner with Clinical Manager/NRC to ensure full resolution.
File weekly site visit and customer contact reports for service improvement purposes.
Educational Support
Educate and train physicians and hospital personnel—OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies—on technical matters related to our technology‑enabled procedures.
Provide a clinical resource for surgeons, clinicians and others being trained.
Update customers on tips, shortcuts and suggestions, as appropriate.
Participate in in‑house sponsored customer training at designated sites for both internal and external partners.
Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology‑enabled procedures.
Sales Support
Work and collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology‑enabled procedures.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Submit reports and provide information as directed.
Cooperate with all personnel on the execution of company programs.
Support more complex, new image‑guided products and applications to physicians and hospital staff.
Work as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals.
Provide input on new product development based on in‑field experience.
Document new or existing installations.
Miscellaneous
Adhere to company policies and conduct all business in an ethical manner.
Qualifications Must Have (Minimum Requirements)
High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience;
Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience.
Nice to Have
RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience
Preference will be given to local qualified candidates and candidates with Medtronic experience
Additional Job Requirements
Must have a valid driver’s license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.
While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include normal vision.
Equal Employment Opportunity (EEO) It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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We anticipate the application window for this opening will close on 31 Oct 2025. At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. This is a field‑based role. The successful candidate will reside within the territory, drive to multiple accounts throughout the region, and require a valid driver’s license.
A Day in the Life
The Enabling Technology Clinical Consultant II provides clinical, technical and product knowledge support to existing and potential customers, builds and maintains solid customer relationships, and provides customer training at all levels. The role requires responsibility for key customer reports, and all duties must be performed within the Quality System and BCS requirements.
Responsibilities Technical Support
Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on‑site installations with our customers.
Represent Medtronic during technology‑enabled procedures to provide technical assistance.
Maintain system hardware and software to maximize system performance.
Install software and hardware upgrades.
Perform system preventative maintenance.
Provide telephone clinical support to customers.
Use UNIX/LINUX commands to modify operating files.
Fulfill Software and Service Contract obligations.
Customer Support
Act as the primary Medtronic customer liaison for repair and technical support issues.
Provide timely information to the district team regarding customer concerns, issues and market opportunities.
Provide service to customers per their individual needs.
Maintain familiarity with status of calls and issues at customer sites.
Report necessary complaints and partner with Clinical Manager/NRC to ensure full resolution.
File weekly site visit and customer contact reports for service improvement purposes.
Educational Support
Educate and train physicians and hospital personnel—OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies—on technical matters related to our technology‑enabled procedures.
Provide a clinical resource for surgeons, clinicians and others being trained.
Update customers on tips, shortcuts and suggestions, as appropriate.
Participate in in‑house sponsored customer training at designated sites for both internal and external partners.
Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology‑enabled procedures.
Sales Support
Work and collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology‑enabled procedures.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Submit reports and provide information as directed.
Cooperate with all personnel on the execution of company programs.
Support more complex, new image‑guided products and applications to physicians and hospital staff.
Work as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals.
Provide input on new product development based on in‑field experience.
Document new or existing installations.
Miscellaneous
Adhere to company policies and conduct all business in an ethical manner.
Qualifications Must Have (Minimum Requirements)
High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience;
Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience.
Nice to Have
RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience
Preference will be given to local qualified candidates and candidates with Medtronic experience
Additional Job Requirements
Must have a valid driver’s license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.
While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include normal vision.
Equal Employment Opportunity (EEO) It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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