Array Behavioral Care
Senior Manager of Clinical Operations
Array Behavioral Care, Chicago, Illinois, United States, 60290
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Senior Manager of Clinical Operations
role at
Array Behavioral Care .
About The Role The Senior Manager, Clinical Operations is responsible for leading and optimizing processes that support the onboarding and daily operations of clinical and non‑clinical teams delivering virtual behavioral health care. This position plays a key role in ensuring clinicians are well‑prepared, supported, and retained through a seamless and scalable onboarding experience. The Senior Manager will bring strong operational planning, performance management, and cross‑functional collaboration skills, working closely with clinical leaders, Medical Affairs, the COO, and other departments to drive clarity, efficiency, and quality across provider operations.
What You’ll Do
Own Pre‑boarding (after hire and pre‑screening is complete) & Day 1 Readiness: own the end‑to‑end pre‑boarding operations experience for clinical roles from start of pre‑boarding through Day 1 readiness, including team coordination, calendar coordination, systems provisioning (in partnership with IT), communications, administrative support, and delivery of a white glove experience.
Own Onboarding (Day 1 start, Orientation through first 90‑day ramp period): own the end‑to‑end onboarding operations experience for clinical roles, including calendar coordination, ensuring execution of orientation and operational plans, systems provisioning (in partnership with IT), administrative support, and delivery of a white glove experience to ensure a successful ramp period.
Ensure Array’s active clinicians function at top of license in partnership with operational and Medical affairs teams, focusing on productivity, licensure and privileging operational planning, regulatory requirements for care delivery, scheduling management, and administrative support tasks.
Identify and implement process improvements in partnership with cross‑functional teams (Care Delivery, Ops, IT, Data, People, and Clinical Ops) to reduce friction, increase consistency, and improve onboarding experience and speed‑to‑productivity.
Monitor metrics for performance to ensure peak performance.
Provider Support Enablement – own response tracking systems, documentation, and cross‑functional coordination to ensure issue resolution for providers and identify recurring themes.
Participate in provider/partner transitions and management of new and existing provider and partner relationships.
Participate in offboarding.
Lead a team of clinical operations specialists to effectively and efficiently deliver on the department’s functions.
Hire, train and mentor team personnel; perform performance management and career development.
Participate in strategic planning for the department with executive and operational leadership.
Perform other duties as assigned.
What We’re Looking For
Bachelor’s degree preferred OR equivalent work experience in healthcare.
3–5 years experience in healthcare operations.
Project management and coordination skills with demonstrated ability to manage multiple workstreams and stakeholders.
Experience improving or building processes and comfort navigating ambiguity.
Confident using data to guide work, with analytical skill to uncover insights and drive improvements.
Strong written and verbal communication skills, simplifying complexity.
A proactive, resourceful approach; ability to identify gaps and take ownership to close them.
“Ownership” and “Deliver Results” mindset.
Strong interpersonal and communication skills to effectively communicate with clinicians, customers, and other administrative and operations team members.
Excellent analytical, problem‑solving, and decision‑making skills.
Ability to manage competing priorities and deadlines in a fast paced team environment.
High computer literacy with relevant healthcare and administrative software.
Position Logistics
Position is remote.
Some travel for annual leadership retreats, team meetings, etc.
Full‑time employment.
Reports to the COO.
Compensation And Benefits
The pay range for this role is $126,450 - $154,550 annually.
Medical, dental, and vision insurance; employer‑paid life & long‑term disability insurance; voluntary benefits including short‑term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance, and flexible spending accounts (FSA) & health savings account (HSA) contributions.
20 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays.
401k.
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Senior Manager of Clinical Operations
role at
Array Behavioral Care .
About The Role The Senior Manager, Clinical Operations is responsible for leading and optimizing processes that support the onboarding and daily operations of clinical and non‑clinical teams delivering virtual behavioral health care. This position plays a key role in ensuring clinicians are well‑prepared, supported, and retained through a seamless and scalable onboarding experience. The Senior Manager will bring strong operational planning, performance management, and cross‑functional collaboration skills, working closely with clinical leaders, Medical Affairs, the COO, and other departments to drive clarity, efficiency, and quality across provider operations.
What You’ll Do
Own Pre‑boarding (after hire and pre‑screening is complete) & Day 1 Readiness: own the end‑to‑end pre‑boarding operations experience for clinical roles from start of pre‑boarding through Day 1 readiness, including team coordination, calendar coordination, systems provisioning (in partnership with IT), communications, administrative support, and delivery of a white glove experience.
Own Onboarding (Day 1 start, Orientation through first 90‑day ramp period): own the end‑to‑end onboarding operations experience for clinical roles, including calendar coordination, ensuring execution of orientation and operational plans, systems provisioning (in partnership with IT), administrative support, and delivery of a white glove experience to ensure a successful ramp period.
Ensure Array’s active clinicians function at top of license in partnership with operational and Medical affairs teams, focusing on productivity, licensure and privileging operational planning, regulatory requirements for care delivery, scheduling management, and administrative support tasks.
Identify and implement process improvements in partnership with cross‑functional teams (Care Delivery, Ops, IT, Data, People, and Clinical Ops) to reduce friction, increase consistency, and improve onboarding experience and speed‑to‑productivity.
Monitor metrics for performance to ensure peak performance.
Provider Support Enablement – own response tracking systems, documentation, and cross‑functional coordination to ensure issue resolution for providers and identify recurring themes.
Participate in provider/partner transitions and management of new and existing provider and partner relationships.
Participate in offboarding.
Lead a team of clinical operations specialists to effectively and efficiently deliver on the department’s functions.
Hire, train and mentor team personnel; perform performance management and career development.
Participate in strategic planning for the department with executive and operational leadership.
Perform other duties as assigned.
What We’re Looking For
Bachelor’s degree preferred OR equivalent work experience in healthcare.
3–5 years experience in healthcare operations.
Project management and coordination skills with demonstrated ability to manage multiple workstreams and stakeholders.
Experience improving or building processes and comfort navigating ambiguity.
Confident using data to guide work, with analytical skill to uncover insights and drive improvements.
Strong written and verbal communication skills, simplifying complexity.
A proactive, resourceful approach; ability to identify gaps and take ownership to close them.
“Ownership” and “Deliver Results” mindset.
Strong interpersonal and communication skills to effectively communicate with clinicians, customers, and other administrative and operations team members.
Excellent analytical, problem‑solving, and decision‑making skills.
Ability to manage competing priorities and deadlines in a fast paced team environment.
High computer literacy with relevant healthcare and administrative software.
Position Logistics
Position is remote.
Some travel for annual leadership retreats, team meetings, etc.
Full‑time employment.
Reports to the COO.
Compensation And Benefits
The pay range for this role is $126,450 - $154,550 annually.
Medical, dental, and vision insurance; employer‑paid life & long‑term disability insurance; voluntary benefits including short‑term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance, and flexible spending accounts (FSA) & health savings account (HSA) contributions.
20 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays.
401k.
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