Live Nation Entertainment
Job Summary
Chargeback Analyst
– Live Nation Entertainment
Location: Work from home – Texas, Arizona, Florida.
Division: Ticketmaster.
Line Manager: KC Cavender.
Contract Terms: Full Time.
What You Will Be Doing
Examine submitted evidence and cases using acquirer/systems dispute resolution guidelines to assess the viability of claims and potential recovery.
Handle incoming chargebacks, claims, and retrieval requests, providing compelling and thorough documentation for all card brands.
Conduct research and resolve disputed charges efficiently, meeting required timeframes and guidelines with minimal follow‑up.
Review and analyze sales data and documentation to determine the legitimacy of disputes, recommending resolutions such as refunds or manual charges.
Monitor chargeback and dispute trends, providing regular reports to management with key metrics, insights, and actionable recommendations.
Utilize internal and external tools effectively for payment processing, investigation, and dispute management.
Communicate with customers, fans, and financial institutions to gather information and documentation related to disputes, maintaining accurate records.
Resolve issues in compliance with approved policies and procedures while safeguarding sensitive information.
Collaborate with internal teams including customer support, finance, and compliance to support comprehensive chargeback investigations.
Develop and implement strategies to minimize future chargebacks and disputes, identifying process improvements and preventative measures across payment and sales operations.
Qualifications and Technical Skills
Minimum of 2 years of experience in chargebacks, fraud prevention, or payments.
Strong knowledge of credit card chargeback processes, bank regulations, and card brand rules.
Experience handling international transactions and working with multiple payment processors.
Excellent analytical, organizational, and problem‑solving skills.
Ability to manage multiple priorities and meet deadlines with minimal supervision.
Strong written and verbal communication skills, with the ability to clearly convey complex information.
Ability to work effectively in a remote environment.
Proficiency with dispute management systems and payment platforms is preferred.
Demonstrated ability to identify trends and implement process improvements.
Strong collaboration skills with experience working cross‑functionally across teams.
Benefits & Perks
Health: Medical, vision, dental and mental health benefits, including an FSA or HSA.
Paid time off: Generous paid time off including paid holidays, sick time, and personal days.
401(k) program with company match and stock reimbursement program.
New parent programs: Caregiver leave, fertility, adoption, foster, or surrogacy support.
Career development: School of Live, tuition reimbursement, and student loan repayment.
Other: Volunteer time off and crowdfunding match.
Life at Ticketmaster We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company. Ticketmaster is the global market leader in live event ticketing products and services, processing 550 million tickets per year across 35+ countries. Our culture is built on a passion for live events and an inclusive environment that empowers leaders, managers, and enthusiastic teams to deliver unforgettable experiences for fans.
Our Work Is Guided By Our Values
Reliability – Fans and clients count on us to power their live event experiences and rely on each other to make it happen.
Teamwork – While we celebrate individual achievements, we know we have more success as a team.
Integrity – We are committed to the highest moral and ethical standards on behalf of our partners and stakeholders.
Belonging – We build a culture where everyone can be their authentic selves and have an equal voice and opportunities to thrive.
Equal Employment Opportunity Statement Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, disability, military and veteran status, gender identity and expression, sexual orientation, and any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Ticketmaster will make reasonable accommodations for qualified individuals with a disability and provide reasonable religious accommodations on a case‑by‑case basis. Applicants who require an accommodation in order to perform the essential functions of this position should contact a Human Resources Representative to request a timely interactive process.
Hiring Practices Ticketmaster’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. We pursue all avenues available—including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.
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– Live Nation Entertainment
Location: Work from home – Texas, Arizona, Florida.
Division: Ticketmaster.
Line Manager: KC Cavender.
Contract Terms: Full Time.
What You Will Be Doing
Examine submitted evidence and cases using acquirer/systems dispute resolution guidelines to assess the viability of claims and potential recovery.
Handle incoming chargebacks, claims, and retrieval requests, providing compelling and thorough documentation for all card brands.
Conduct research and resolve disputed charges efficiently, meeting required timeframes and guidelines with minimal follow‑up.
Review and analyze sales data and documentation to determine the legitimacy of disputes, recommending resolutions such as refunds or manual charges.
Monitor chargeback and dispute trends, providing regular reports to management with key metrics, insights, and actionable recommendations.
Utilize internal and external tools effectively for payment processing, investigation, and dispute management.
Communicate with customers, fans, and financial institutions to gather information and documentation related to disputes, maintaining accurate records.
Resolve issues in compliance with approved policies and procedures while safeguarding sensitive information.
Collaborate with internal teams including customer support, finance, and compliance to support comprehensive chargeback investigations.
Develop and implement strategies to minimize future chargebacks and disputes, identifying process improvements and preventative measures across payment and sales operations.
Qualifications and Technical Skills
Minimum of 2 years of experience in chargebacks, fraud prevention, or payments.
Strong knowledge of credit card chargeback processes, bank regulations, and card brand rules.
Experience handling international transactions and working with multiple payment processors.
Excellent analytical, organizational, and problem‑solving skills.
Ability to manage multiple priorities and meet deadlines with minimal supervision.
Strong written and verbal communication skills, with the ability to clearly convey complex information.
Ability to work effectively in a remote environment.
Proficiency with dispute management systems and payment platforms is preferred.
Demonstrated ability to identify trends and implement process improvements.
Strong collaboration skills with experience working cross‑functionally across teams.
Benefits & Perks
Health: Medical, vision, dental and mental health benefits, including an FSA or HSA.
Paid time off: Generous paid time off including paid holidays, sick time, and personal days.
401(k) program with company match and stock reimbursement program.
New parent programs: Caregiver leave, fertility, adoption, foster, or surrogacy support.
Career development: School of Live, tuition reimbursement, and student loan repayment.
Other: Volunteer time off and crowdfunding match.
Life at Ticketmaster We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company. Ticketmaster is the global market leader in live event ticketing products and services, processing 550 million tickets per year across 35+ countries. Our culture is built on a passion for live events and an inclusive environment that empowers leaders, managers, and enthusiastic teams to deliver unforgettable experiences for fans.
Our Work Is Guided By Our Values
Reliability – Fans and clients count on us to power their live event experiences and rely on each other to make it happen.
Teamwork – While we celebrate individual achievements, we know we have more success as a team.
Integrity – We are committed to the highest moral and ethical standards on behalf of our partners and stakeholders.
Belonging – We build a culture where everyone can be their authentic selves and have an equal voice and opportunities to thrive.
Equal Employment Opportunity Statement Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, disability, military and veteran status, gender identity and expression, sexual orientation, and any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Ticketmaster will make reasonable accommodations for qualified individuals with a disability and provide reasonable religious accommodations on a case‑by‑case basis. Applicants who require an accommodation in order to perform the essential functions of this position should contact a Human Resources Representative to request a timely interactive process.
Hiring Practices Ticketmaster’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. We pursue all avenues available—including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.
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