Chargeback Analyst

* Examine submitted evidence and cases using acquirer/systems dispute resolution guidelines to assess the viability of claims and potential recovery.* Handle incoming chargebacks, claims, and retrieval requests, providing compelling and thorough documentation for all card brands.* Conduct research and resolve disputed charges efficiently, meeting required timeframes and guidelines with minimal follow up.* Review and analyze sales data and documentation to determine the legitimacy of disputes, recommending resolutions such as refunds or manual charges.* Monitor chargeback and dispute trends, providing regular reports to management with key metrics, insights, and actionable recommendations.* Utilize internal and external tools effectively for payment processing, investigation, and dispute management.* Communicate with customers, fans, and financial institutions to gather information and documentation related to disputes, maintaining accurate records.* Resolve issues in compliance with approved policies and procedures while safeguarding sensitive information.* Collaborate with internal teams including customer support, finance, and compliance to support comprehensive chargeback investigations.* Develop and implement strategies to minimize future chargebacks and disputes, identifying process improvements and preventative measures across payment and sales operations.* Minimum of 2 years of experience in chargebacks, fraud prevention, or payments.* Strong knowledge of credit card chargeback processes, bank regulations, and card brand rules.* Experience handling international transactions and working with multiple payment processors.* Excellent analytical, organizational, and problem-solving skills.* Ability to manage multiple priorities and meet deadlines with minimal supervision.* Strong written and verbal communication skills, with the ability to clearly convey complex information.* Ability to work effectively in a remote environment.* Proficiency with dispute management systems and payment platforms is preferred.* Demonstrated ability to identify trends and implement process improvements.* Strong collaboration skills with experience working cross-functionally across teams.**BENEFITS & PERKS**Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars: **HEALTH**: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.*Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.* #J-18808-Ljbffr