AAA - CSAA Insurance Group
Senior Manager, Innovation Design & Research - Remote
AAA - CSAA Insurance Group, Oklahoma City, Oklahoma, United States
Overview
Why consider this job opportunity: Opportunity for career advancement and growth within the organization; Flexible remote work option available; Comprehensive total compensation package, including performance bonuses and a 401(k) with company match; Work in a culture committed to innovation and inclusion; Chance to shape the future of user experiences in the insurance industry. Responsibilities
Shape the innovation design and research approach, anticipating future technologies and user expectations Lead design and research workstreams for innovation projects, ensuring alignment with member and employee needs Conduct ethnographic research, usability testing, and trend analysis to identify unmet needs and opportunities Facilitate workshops and co-creation sessions, translating design insights into narratives that guide decision-making Manage and mentor Design & Research direct reports, fostering a culture of creativity and continuous learning Qualifications
Bachelor’s degree required 10+ years of experience in design consulting or UX design Significant experience in UX, interaction, or product design with a strong portfolio Proven ability to think at a systems level and translate research into actionable solutions Exceptional communication and presentation skills, with proficiency in design and prototyping tools (e.g., Figma, Adobe Creative Suite) Preferred Qualifications
Master’s degree in Human-Computer Interaction (HCI), Interaction Design, or User Experience Design Strong background in property and casualty insurance or financial services Familiarity with human-centered design, AI/automation, and digital transformation Experience in service design and process design Demonstrated ability to foster a collaborative and inclusive team environment #Insurance #UXDesign #RemoteWork #CareerAdvancement #Innovation #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity: Opportunity for career advancement and growth within the organization; Flexible remote work option available; Comprehensive total compensation package, including performance bonuses and a 401(k) with company match; Work in a culture committed to innovation and inclusion; Chance to shape the future of user experiences in the insurance industry. Responsibilities
Shape the innovation design and research approach, anticipating future technologies and user expectations Lead design and research workstreams for innovation projects, ensuring alignment with member and employee needs Conduct ethnographic research, usability testing, and trend analysis to identify unmet needs and opportunities Facilitate workshops and co-creation sessions, translating design insights into narratives that guide decision-making Manage and mentor Design & Research direct reports, fostering a culture of creativity and continuous learning Qualifications
Bachelor’s degree required 10+ years of experience in design consulting or UX design Significant experience in UX, interaction, or product design with a strong portfolio Proven ability to think at a systems level and translate research into actionable solutions Exceptional communication and presentation skills, with proficiency in design and prototyping tools (e.g., Figma, Adobe Creative Suite) Preferred Qualifications
Master’s degree in Human-Computer Interaction (HCI), Interaction Design, or User Experience Design Strong background in property and casualty insurance or financial services Familiarity with human-centered design, AI/automation, and digital transformation Experience in service design and process design Demonstrated ability to foster a collaborative and inclusive team environment #Insurance #UXDesign #RemoteWork #CareerAdvancement #Innovation #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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