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DaVita Kidney Care

Director, Guest Services (DGS)

DaVita Kidney Care, Englewood, Colorado, us, 80151

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This range is provided by DaVita Kidney Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $110,100.00/yr - $161,700.00/yr

Posting Date

10/02/2025

116 Inverness Dr, Ste 280, Englewood, CO 80112, United States of America

Here’s what you can expect as a Director of Admissions Readiness at DaVita:

This role works to align Admissions Readiness strategies with organizational objectives that achieve the business goals, mission, and core values of the company. This position is a senior leader of the DaVita Guest Services group, working with field Admissions, field operators and external stakeholders to develop and execute growth initiatives to grow DaVita’s revenue and identify new processes to scale. The role supports operations of over dialysis clinics serving almost patients across the country. You will be accountable for re‑set priorities, leading with speed and purpose, delivering Admit Readiness Roadmap directly or indirectly from concept to execution. The role reports directly to the Senior Director, leading the operations of the DaVita Guest Services group.

Key Responsibilities

Develop and deliver Admissions enablement roadmap to support Field Leadership and DaVita Guest Services Admissions (tools, processes, communications and knowledge sharing)

Develop an Admission Growth strategy communication to enhance messaging for broader awareness and adoption; establish and maintain standard processes, templates and metrics

Develop key verbal and written updates for key governance and stakeholder meetings to ensure alignment to priorities and understanding of key initiatives

Partner with Field Leadership and DaVita Guest Services Admissions on change leadership both messaging and delivery to ensure success of field operators

Outline training requirements and partner with internal training function (Wisdom) to build comprehensive training for Field Operators on Admission functions

Synthesize numerous analyses, translate into specific actions, and gain buy‑in to execute

Challenge status quo operations to identify and implement transformative change

Full life cycle of process development: define gaps between current state and optimal state, determine needs to overcome gap, and execute to achieve optimal state

Lead a matrix team of analysts to support strategic areas of the business aligned with growth objectives

Other projects as assigned based on business need

Key Competencies

Strong Leadership and collaboration

Skilled Communicator to all levels

Innovation/Creative Thinker

Strong Analytical and Problem‑Solving

Strategic Vision Setting and ability to manage competing priorities to focus efforts on where truly differential value exists

Ability to examine all aspects of a decision, work in agile ways, and be decisive

Active Listener

Analytical/Business Acumen

Skilled change leader with ability to influence others

Answer‑first approach

Knowledge, Skills, And Abilities

BA required; top‑tier MBA or advanced degree (MHA, MPH, MD, PhD) highly preferred

8+ years of experience, 1-4 years of strategy consulting experience with a top‑tier strategy consulting firm or other similar strategic experience

Strong project management and analytical skills

Ability to build strong relationships across cross‑functional teams and lead large scale, complex projects

Collaborative, inclusive style with internal departments between Operations, Finance, Field Operations, Legal & Compliance, Data and Reporting teams

Healthcare experience a plus but not required

What We’ll Provide

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on‑demand virtual leadership and development courses through DaVita’s online training platform StarLearning

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

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