Livermore Ford and Lincoln
Automotive Business Development Center Coordinator
Livermore Ford and Lincoln, Livermore, California, United States, 94551
Automotive Business Development Center Coordinator
$16.50/hr - $25.00/hr
We are looking for a motivated Business Development Center Coordinator to lead our dealership’s Service Business Development Center. This hands‑on leadership role is focused on enhancing the service experience through proactive appointment setting, timely customer follow‑ups, and efficient handling of inbound service inquiries. The ideal candidate has exceptional communication skills, a passion for customer care, and experience managing a dealership service BDC or similar high‑volume customer service team.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Benefits
Paid training
Health insurance
401(k) matching
Employee discount
Vision insurance
Dental insurance
Responsibilities
Oversee all inbound and outbound service appointment calls, ensuring prompt and professional customer interactions
Manage and track service leads, follow‑ups, and appointment scheduling to maximize shop capacity
Develop and implement strategies to increase service retention and drive traffic to the service department
Monitor and report on service appointment performance metrics (daily, weekly, monthly)
Provide ongoing coaching, training, and support to BDC representatives to improve call handling, appointment setting, and customer satisfaction
Collaborate with the Service Manager and leadership team to align service goals and daily operations
Maintain a high level of organization and efficiency within the BDC team’s processes and workflows
Handle escalated service calls and resolve customer concerns with a focus on satisfaction and retention
Requirements
Prior leadership experience in a service BDC or similar customer-focused call center preferred
Automotive dealership experience, particularly in service operations, strongly preferred
Exceptional verbal and written communication skills
Strong organizational, multitasking, and time management abilities
Proficient with CRM, scheduling tools, and dealership management systems (e.g., CDK, Reynolds & Reynolds)
Positive, energetic attitude with a focus on team success and continuous improvement
Driven by results and capable of meeting department goals and key performance indicators
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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We are looking for a motivated Business Development Center Coordinator to lead our dealership’s Service Business Development Center. This hands‑on leadership role is focused on enhancing the service experience through proactive appointment setting, timely customer follow‑ups, and efficient handling of inbound service inquiries. The ideal candidate has exceptional communication skills, a passion for customer care, and experience managing a dealership service BDC or similar high‑volume customer service team.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Benefits
Paid training
Health insurance
401(k) matching
Employee discount
Vision insurance
Dental insurance
Responsibilities
Oversee all inbound and outbound service appointment calls, ensuring prompt and professional customer interactions
Manage and track service leads, follow‑ups, and appointment scheduling to maximize shop capacity
Develop and implement strategies to increase service retention and drive traffic to the service department
Monitor and report on service appointment performance metrics (daily, weekly, monthly)
Provide ongoing coaching, training, and support to BDC representatives to improve call handling, appointment setting, and customer satisfaction
Collaborate with the Service Manager and leadership team to align service goals and daily operations
Maintain a high level of organization and efficiency within the BDC team’s processes and workflows
Handle escalated service calls and resolve customer concerns with a focus on satisfaction and retention
Requirements
Prior leadership experience in a service BDC or similar customer-focused call center preferred
Automotive dealership experience, particularly in service operations, strongly preferred
Exceptional verbal and written communication skills
Strong organizational, multitasking, and time management abilities
Proficient with CRM, scheduling tools, and dealership management systems (e.g., CDK, Reynolds & Reynolds)
Positive, energetic attitude with a focus on team success and continuous improvement
Driven by results and capable of meeting department goals and key performance indicators
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
#J-18808-Ljbffr