Renard International Hospitality Search Consultants
Senior experienced Hotel General Manager – Multi-Property responsibilities based
Renard International Hospitality Search Consultants, Miami, Florida, us, 33222
Senior experienced Hotel General Manager – Multi-Property responsibilities based in Puerto Rico
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Founder and President of Renard International Hospitality Search Consultants Senior experienced Hotel General Manager – Multi-Property responsibilities based in Puerto Rico
Our client is a premier hospitality group operating a portfolio of luxury and upper-upscale resorts and hotels across the
Caribbean and the United States . With a reputation for delivering exceptional guest experiences, authentic destination engagement, and operational excellence, the group is entering a new phase of strategic growth and innovation.
To lead this regional evolution, the organization is seeking a
strong, luxury and multi-property experienced Sr. General Manager.
A dynamic and seasoned hospitality executive to oversee a portfolio of resorts and hotels, comprising over
1,500 rooms . The role is
based in a U.S. Caribbean island location
and will include operational, strategic, and commercial leadership across all properties within the region.
Position Summary The
Sr. General Manager (Multi-Property)
is a high-impact executive responsible for the
strategic leadership, operational excellence, financial performance , and
brand integrity
of a diverse portfolio of luxury and lifestyle properties across the
Caribbean and the United States . This role acts as both a regional champion and a corporate liaison, ensuring alignment between property-level operations and overarching organizational goals.
The ideal candidate brings
proven multi-unit leadership experience , cultural fluency in diverse markets, and a track record of delivering strong results in complex, resort-led operations.
Key Responsibilities 1. Operational & Strategic Leadership
Provide strategic direction and hands‑on leadership to General Managers and property leadership teams across multiple resort and hotel assets.
Ensure operational consistency, service excellence, and brand standards are upheld across all locations.
Implement regional strategies that drive guest satisfaction, employee engagement, and business performance.
Oversee annual budgeting, forecasting, and P&L accountability for all properties in the region.
Identify and act on opportunities to optimize revenue, improve margins, and control costs.
Partner with corporate commercial teams to drive occupancy, ADR, RevPAR, and ancillary revenue streams including F&B, spa, and activities.
Lead regional talent strategy including recruitment, development, retention, and succession planning.
Foster a performance‑driven, service‑oriented, and culturally inclusive organizational culture.
Act as a mentor and role model for property GMs and senior leaders, supporting continuous development and leadership growth.
4. Brand & Guest Experience Stewardship
Champion the guest experience by ensuring service delivery, amenities, and programming reflect the brand promise and local character.
Monitor guest feedback and quality assurance metrics to continuously improve satisfaction and loyalty.
Lead property positioning and brand integrity across existing and new market entries.
Oversee the successful opening of new properties and major renovation projects within the region.
Collaborate with ownership groups and asset managers to align operational goals with investment strategy and capital planning.
Ensure compliance with all safety, regulatory, and operational standards.
6. Stakeholder Management & Community Engagement
Act as a key liaison with owners, asset managers, brand partners, tourism authorities, and local stakeholders.
Represent the company in industry forums and community initiatives, supporting brand visibility and social responsibility.
Qualifications & Experience
15+ years of progressive leadership experience
in luxury or upper‑upscale hotel/resort operations, including
multi‑property or regional oversight .
Proven experience managing
resorts with 1,500+ room inventory
across multiple jurisdictions (U.S. and Caribbean preferred).
Strong P&L and financial acumen with a demonstrated track record of driving business performance and profitability.
Experience in pre‑openings, renovations, and repositioning of resort assets.
Deep understanding of hospitality standards, service excellence, and destination guest experiences.
Bachelor’s degree in Hospitality Management, Business Administration, or related field; Master’s preferred.
Bilingual (English and Spanish/French/Creole) is a plus given the regional footprint.
Visionary leadership with hands‑on execution capabilities
Strong cross‑cultural communication and interpersonal skills
High emotional intelligence and people development orientation
Strategic thinker with attention to operational detail
Resilience, adaptability, and calm under pressure
Collaborative mindset with the ability to influence across functions and cultures
This post offers
Executive‑level role within a premier, expanding hospitality portfolio
Competitive compensation package with performance incentives
Relocation assistance and housing support (if applicable)
Opportunity to live and work in a dynamic, resort lifestyle destination
A leadership platform to drive impact across a diverse and prestigious region
To Apply Please send your CV and a brief cover letter highlighting your relevant experience to Mr. Steve Renard, President at steve@renardinternational.com
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Management
Hospitality
#J-18808-Ljbffr
Founder and President of Renard International Hospitality Search Consultants Senior experienced Hotel General Manager – Multi-Property responsibilities based in Puerto Rico
Our client is a premier hospitality group operating a portfolio of luxury and upper-upscale resorts and hotels across the
Caribbean and the United States . With a reputation for delivering exceptional guest experiences, authentic destination engagement, and operational excellence, the group is entering a new phase of strategic growth and innovation.
To lead this regional evolution, the organization is seeking a
strong, luxury and multi-property experienced Sr. General Manager.
A dynamic and seasoned hospitality executive to oversee a portfolio of resorts and hotels, comprising over
1,500 rooms . The role is
based in a U.S. Caribbean island location
and will include operational, strategic, and commercial leadership across all properties within the region.
Position Summary The
Sr. General Manager (Multi-Property)
is a high-impact executive responsible for the
strategic leadership, operational excellence, financial performance , and
brand integrity
of a diverse portfolio of luxury and lifestyle properties across the
Caribbean and the United States . This role acts as both a regional champion and a corporate liaison, ensuring alignment between property-level operations and overarching organizational goals.
The ideal candidate brings
proven multi-unit leadership experience , cultural fluency in diverse markets, and a track record of delivering strong results in complex, resort-led operations.
Key Responsibilities 1. Operational & Strategic Leadership
Provide strategic direction and hands‑on leadership to General Managers and property leadership teams across multiple resort and hotel assets.
Ensure operational consistency, service excellence, and brand standards are upheld across all locations.
Implement regional strategies that drive guest satisfaction, employee engagement, and business performance.
Oversee annual budgeting, forecasting, and P&L accountability for all properties in the region.
Identify and act on opportunities to optimize revenue, improve margins, and control costs.
Partner with corporate commercial teams to drive occupancy, ADR, RevPAR, and ancillary revenue streams including F&B, spa, and activities.
Lead regional talent strategy including recruitment, development, retention, and succession planning.
Foster a performance‑driven, service‑oriented, and culturally inclusive organizational culture.
Act as a mentor and role model for property GMs and senior leaders, supporting continuous development and leadership growth.
4. Brand & Guest Experience Stewardship
Champion the guest experience by ensuring service delivery, amenities, and programming reflect the brand promise and local character.
Monitor guest feedback and quality assurance metrics to continuously improve satisfaction and loyalty.
Lead property positioning and brand integrity across existing and new market entries.
Oversee the successful opening of new properties and major renovation projects within the region.
Collaborate with ownership groups and asset managers to align operational goals with investment strategy and capital planning.
Ensure compliance with all safety, regulatory, and operational standards.
6. Stakeholder Management & Community Engagement
Act as a key liaison with owners, asset managers, brand partners, tourism authorities, and local stakeholders.
Represent the company in industry forums and community initiatives, supporting brand visibility and social responsibility.
Qualifications & Experience
15+ years of progressive leadership experience
in luxury or upper‑upscale hotel/resort operations, including
multi‑property or regional oversight .
Proven experience managing
resorts with 1,500+ room inventory
across multiple jurisdictions (U.S. and Caribbean preferred).
Strong P&L and financial acumen with a demonstrated track record of driving business performance and profitability.
Experience in pre‑openings, renovations, and repositioning of resort assets.
Deep understanding of hospitality standards, service excellence, and destination guest experiences.
Bachelor’s degree in Hospitality Management, Business Administration, or related field; Master’s preferred.
Bilingual (English and Spanish/French/Creole) is a plus given the regional footprint.
Visionary leadership with hands‑on execution capabilities
Strong cross‑cultural communication and interpersonal skills
High emotional intelligence and people development orientation
Strategic thinker with attention to operational detail
Resilience, adaptability, and calm under pressure
Collaborative mindset with the ability to influence across functions and cultures
This post offers
Executive‑level role within a premier, expanding hospitality portfolio
Competitive compensation package with performance incentives
Relocation assistance and housing support (if applicable)
Opportunity to live and work in a dynamic, resort lifestyle destination
A leadership platform to drive impact across a diverse and prestigious region
To Apply Please send your CV and a brief cover letter highlighting your relevant experience to Mr. Steve Renard, President at steve@renardinternational.com
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Management
Hospitality
#J-18808-Ljbffr