AEROCONTACT
Technical Support Engineer (H/F) - SAFRAN HELICOPTER ENGINES USA, INC
AEROCONTACT, Grand Prairie, Texas, United States, 75051
Technical Support Engineer (H/F) - SAFRAN HELICOPTER ENGINES USA, INC
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création.
Mission description
SUMMARY OF JOB PURPOSE
: Provide technical support to technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work. This allows technicians to remain focused on their work.
Reviews, accepts or rejects requests for shop technical support from MRO, LRUS, New Production technicians and personnel from other departments.
Requires technical (mechanical) knowledge of turbo shaft engines, FCU's/HMU's and an understanding of SafranHE's technical documentation to ensure each request is processed appropriately.
Maintains records of requests and the work accomplished to close the issue.
Identifies and takes required actions to improve internal technical documentation used in the MRO, LRUS, and New Production.
Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and locally implement and monitor common principles, procedures, and practices adopted by the group.
Participates in, and sometimes manages internal improvement initiatives that reduce process times, improve quality, and/or reduce total operating cost.
Coordinates problem resolution on modules and/or engines with Level 4 Corporate Engineers and/or Technicians.
Oversees repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts.
Reviews and specifies applicable tooling and equipment requirements per SafranHE's technical documentation and assists the purchasing department in the acquisition process.
MAY act as liaison with engineering support from SafranHE locations during audits and routine shop support activities.
Manages or participates in internal investigations as directed by Quality department and/or management.
Travel required: 5-10%, including internationally.
Required competencies
Bachelor’s Degree (B.A.) from a four-year college or university; 0–3 years of related experience and/or training or equivalent combination of education and experience.
Intermediate level Microsoft Office: Outlook, Word, Excel, PowerPoint.
Knowledge and experience using AutoCAD or equivalent is preferred.
Ability to quickly learn and use internal systems such as TurboDawg and Prime.
Mechanical/technical/interpersonal skills adapted to the organization’s unique requirements.
Experience in aerospace is a plus.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to reach with hands and arms.
Frequently required to sit.
Occasionally required to stand and walk.
Must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required: close vision.
Travel required: 5–10 % (including internationally).
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Mission description
SUMMARY OF JOB PURPOSE
: Provide technical support to technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work. This allows technicians to remain focused on their work.
Reviews, accepts or rejects requests for shop technical support from MRO, LRUS, New Production technicians and personnel from other departments.
Requires technical (mechanical) knowledge of turbo shaft engines, FCU's/HMU's and an understanding of SafranHE's technical documentation to ensure each request is processed appropriately.
Maintains records of requests and the work accomplished to close the issue.
Identifies and takes required actions to improve internal technical documentation used in the MRO, LRUS, and New Production.
Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and locally implement and monitor common principles, procedures, and practices adopted by the group.
Participates in, and sometimes manages internal improvement initiatives that reduce process times, improve quality, and/or reduce total operating cost.
Coordinates problem resolution on modules and/or engines with Level 4 Corporate Engineers and/or Technicians.
Oversees repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts.
Reviews and specifies applicable tooling and equipment requirements per SafranHE's technical documentation and assists the purchasing department in the acquisition process.
MAY act as liaison with engineering support from SafranHE locations during audits and routine shop support activities.
Manages or participates in internal investigations as directed by Quality department and/or management.
Travel required: 5-10%, including internationally.
Required competencies
Bachelor’s Degree (B.A.) from a four-year college or university; 0–3 years of related experience and/or training or equivalent combination of education and experience.
Intermediate level Microsoft Office: Outlook, Word, Excel, PowerPoint.
Knowledge and experience using AutoCAD or equivalent is preferred.
Ability to quickly learn and use internal systems such as TurboDawg and Prime.
Mechanical/technical/interpersonal skills adapted to the organization’s unique requirements.
Experience in aerospace is a plus.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to reach with hands and arms.
Frequently required to sit.
Occasionally required to stand and walk.
Must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required: close vision.
Travel required: 5–10 % (including internationally).
#J-18808-Ljbffr