Agile Information Services Corporation
Information Technology Technician
Agile Information Services Corporation, Huntsville, Alabama, United States, 35824
Overview
Protecting Your Business with Proactive IT Support through Expertise and Agility. - IT Solutions Sales Leader. AGILE INFORMATION SERVICES Job Title:
IT Support Specialist – Level II Department:
IT Services Reports To:
Service Desk Manager / IT Operations Manager Job Type:
Full-Time Location:
Huntsville, AL (on-site) Responsibilities
Serve as a key technical resource for handling escalated support requests Deliver outstanding customer service and contribute to the stability and efficiency of clients\' IT environments Provide technical support, troubleshoot hardware and software issues Maintain computer systems and networks Assist with customer service inquiries and training end-users on system use and best practices Collaborate with other IT staff to ensure efficient and effective technology operations within the organization Required Qualifications
2–4 years of experience in a technical support or help desk role, ideally within an MSP or similar environment Strong knowledge of Windows 10/11, Windows Server (2016/2019/2022), and Microsoft 365 Proficiency in Active Directory administration, DNS/DHCP, Group Policy, and Exchange Online Experience supporting networking equipment and protocols (TCP/IP, VLANs, firewalls, VPNs) Familiarity with RMM tools (e.g., Datto, NinjaOne) and PSA platforms (e.g., HaloPSA, Autotask) Solid understanding of security best practices and endpoint protection tools Ability to multitask and manage priorities in a high-volume, fast-paced environment Strong written and verbal communication skills Preferred Qualifications
CompTIA A+, Network+, or Security+ certification Experience with macOS, Linux, or virtualization platforms (Hyper-V, VMware) Familiarity with scripting or automation (PowerShell preferred) Strong customer service orientation with a sense of urgency Analytical and problem-solving mindset Collaborative team player who can also work independently Commitment to continuous learning and improvement Competitive salary based on experience Health, dental, and vision insurance 401(k) with employer match Paid time off and holidays Training and certification reimbursement Career growth in a supportive, fast-paced MSP environment Employment details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Agile Information Services Corporation by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Protecting Your Business with Proactive IT Support through Expertise and Agility. - IT Solutions Sales Leader. AGILE INFORMATION SERVICES Job Title:
IT Support Specialist – Level II Department:
IT Services Reports To:
Service Desk Manager / IT Operations Manager Job Type:
Full-Time Location:
Huntsville, AL (on-site) Responsibilities
Serve as a key technical resource for handling escalated support requests Deliver outstanding customer service and contribute to the stability and efficiency of clients\' IT environments Provide technical support, troubleshoot hardware and software issues Maintain computer systems and networks Assist with customer service inquiries and training end-users on system use and best practices Collaborate with other IT staff to ensure efficient and effective technology operations within the organization Required Qualifications
2–4 years of experience in a technical support or help desk role, ideally within an MSP or similar environment Strong knowledge of Windows 10/11, Windows Server (2016/2019/2022), and Microsoft 365 Proficiency in Active Directory administration, DNS/DHCP, Group Policy, and Exchange Online Experience supporting networking equipment and protocols (TCP/IP, VLANs, firewalls, VPNs) Familiarity with RMM tools (e.g., Datto, NinjaOne) and PSA platforms (e.g., HaloPSA, Autotask) Solid understanding of security best practices and endpoint protection tools Ability to multitask and manage priorities in a high-volume, fast-paced environment Strong written and verbal communication skills Preferred Qualifications
CompTIA A+, Network+, or Security+ certification Experience with macOS, Linux, or virtualization platforms (Hyper-V, VMware) Familiarity with scripting or automation (PowerShell preferred) Strong customer service orientation with a sense of urgency Analytical and problem-solving mindset Collaborative team player who can also work independently Commitment to continuous learning and improvement Competitive salary based on experience Health, dental, and vision insurance 401(k) with employer match Paid time off and holidays Training and certification reimbursement Career growth in a supportive, fast-paced MSP environment Employment details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Agile Information Services Corporation by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr