HALO Branded Solutions
Information Technology Support Technician
HALO Branded Solutions, Sterling, Illinois, United States, 61081
Information Technology Support Technician
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HALO Branded Solutions
Pay Range
Base pay range: $19.00/hr - $28.00/hr
This role is responsible for handling escalated technical issues, providing advanced troubleshooting, and supporting end‑user hardware and software needs. The ideal candidate will have strong technical knowledge, excellent communication skills, and a commitment to delivering high‑quality service. This position requires onsite presence in Sterling, IL twice a week.
Key Responsibilities
Respond promptly to ServiceNow tickets and prioritize requests based on urgency and business impact.
Provide advanced support for escalated issues involving system performance, network connectivity, and application errors.
Troubleshoot and support desktops, laptops, mobile devices, printers, and other peripherals.
Perform device imaging, repairs, replacements, and reimaging to ensure optimal performance.
Administer user accounts in Active Directory and other enterprise systems.
Assist with new hire setups, on‑site support, and hardware deployments.
Collaborate with third‑party vendors for hardware repairs and returns.
Maintain and manage inventory of IT assets including computers, printers, software licenses, and accessories.
Participate in rotational on‑call support outside of normal business hours, including weekends and holidays.
Provide or facilitate training for end users as needed.
Document solutions and contribute to the knowledge base to support Level 1 technicians.
Perform additional duties as required to support business operations.
Skills & Qualifications
2–4 years of experience in IT support or a related technical role.
Strong knowledge of Windows/macOS, mobile operating systems, Active Directory, and basic networking.
Proficiency with ticketing systems (e.g., ServiceNow) and remote support tools.
Excellent troubleshooting, analytical, and communication skills.
Ability to work independently and collaboratively in a hybrid environment.
Must be able to work onsite in Sterling, IL two days per week.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Advertising Services
#J-18808-Ljbffr
at
HALO Branded Solutions
Pay Range
Base pay range: $19.00/hr - $28.00/hr
This role is responsible for handling escalated technical issues, providing advanced troubleshooting, and supporting end‑user hardware and software needs. The ideal candidate will have strong technical knowledge, excellent communication skills, and a commitment to delivering high‑quality service. This position requires onsite presence in Sterling, IL twice a week.
Key Responsibilities
Respond promptly to ServiceNow tickets and prioritize requests based on urgency and business impact.
Provide advanced support for escalated issues involving system performance, network connectivity, and application errors.
Troubleshoot and support desktops, laptops, mobile devices, printers, and other peripherals.
Perform device imaging, repairs, replacements, and reimaging to ensure optimal performance.
Administer user accounts in Active Directory and other enterprise systems.
Assist with new hire setups, on‑site support, and hardware deployments.
Collaborate with third‑party vendors for hardware repairs and returns.
Maintain and manage inventory of IT assets including computers, printers, software licenses, and accessories.
Participate in rotational on‑call support outside of normal business hours, including weekends and holidays.
Provide or facilitate training for end users as needed.
Document solutions and contribute to the knowledge base to support Level 1 technicians.
Perform additional duties as required to support business operations.
Skills & Qualifications
2–4 years of experience in IT support or a related technical role.
Strong knowledge of Windows/macOS, mobile operating systems, Active Directory, and basic networking.
Proficiency with ticketing systems (e.g., ServiceNow) and remote support tools.
Excellent troubleshooting, analytical, and communication skills.
Ability to work independently and collaboratively in a hybrid environment.
Must be able to work onsite in Sterling, IL two days per week.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Advertising Services
#J-18808-Ljbffr