Burkert USA Corp
Inside Sales Representative
Burkert USA Corp, Charlotte, North Carolina, United States, 28245
Inside Sales Representative – Burkert USA Corp
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Inside Sales Representative
role at
Burkert USA Corp
The role of the Inside Sales Representative is to support the outside sales team in their customer interactions and to manage effective new business development activities in target markets. These duties are directly related to management practices and the company's general business operations.
RESPONSIBILITIES
Answer incoming calls to the Inside Sales Department. Interface with other departments, i.e. accounting, production, purchasing and shipping to provide the best possible service
Work as a liaison with field sales, Technical Inside Sales and others necessary to satisfy the needs of the customers
Responsible for customer inquiries regarding pricing, availability, change requests and order status
Responsible for entering all purchase orders and revisions received by fax, e-mail or phone
Work with Sales Team to complete SNP and STP renewals on time
Provide quotations to customers
Proactively sell and upsell Burkert products to customers and potential customers
Assist with online orders, as necessary
Setting price increases accounts with ASM assigned
Determining if part needs certificates, other documents or accoutrements.
Determining if orders should go through BURS process or other special processes/procedures
Organizing/follow-up on projects
Gathering complete data on special parts purchased from other Burkert countries
Making sure proper approvals have been given for low margins, special pricing, RMAs
Customer account updates to existing accounts (terms, etc.)
Troubleshooting shipments and identifying credit holds
STP analysis/submission and price structuring. Watching for low margins at quote or order entry is required. While it is expected that ASMs manage the price increase but in some cases, this is not done or there is no ASM assigned so Inside Sales team is responsible for all required to get STPs set up.
*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma required; some college preferred
2+ years of customer service and/or inside experience preferably in a manufacturing, office environment
Proficient in Windows and Microsoft Office
Experience using SAP
Strong customer focus and attention to detail
Day‑to‑day work activities are prioritized appropriately within work routines
Excellent oral, written and communication skills
Able to work closely within a team and contribute individually
BURKERT CULTURE Burkert USA Corp is a manufacturing and sales organization, that is family owned and was established in the US in 1984. Burkert employees enjoy an inclusive environment that's open to ideas and innovation for a growing company with opportunities for development. Work life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.
Seniority level
Associate
Employment type
Full‑time
Job function
Sales, Marketing, and Administrative
Industries
Pharmaceutical Manufacturing, Food and Beverage Manufacturing, and Engineering Services
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
#J-18808-Ljbffr
Inside Sales Representative
role at
Burkert USA Corp
The role of the Inside Sales Representative is to support the outside sales team in their customer interactions and to manage effective new business development activities in target markets. These duties are directly related to management practices and the company's general business operations.
RESPONSIBILITIES
Answer incoming calls to the Inside Sales Department. Interface with other departments, i.e. accounting, production, purchasing and shipping to provide the best possible service
Work as a liaison with field sales, Technical Inside Sales and others necessary to satisfy the needs of the customers
Responsible for customer inquiries regarding pricing, availability, change requests and order status
Responsible for entering all purchase orders and revisions received by fax, e-mail or phone
Work with Sales Team to complete SNP and STP renewals on time
Provide quotations to customers
Proactively sell and upsell Burkert products to customers and potential customers
Assist with online orders, as necessary
Setting price increases accounts with ASM assigned
Determining if part needs certificates, other documents or accoutrements.
Determining if orders should go through BURS process or other special processes/procedures
Organizing/follow-up on projects
Gathering complete data on special parts purchased from other Burkert countries
Making sure proper approvals have been given for low margins, special pricing, RMAs
Customer account updates to existing accounts (terms, etc.)
Troubleshooting shipments and identifying credit holds
STP analysis/submission and price structuring. Watching for low margins at quote or order entry is required. While it is expected that ASMs manage the price increase but in some cases, this is not done or there is no ASM assigned so Inside Sales team is responsible for all required to get STPs set up.
*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma required; some college preferred
2+ years of customer service and/or inside experience preferably in a manufacturing, office environment
Proficient in Windows and Microsoft Office
Experience using SAP
Strong customer focus and attention to detail
Day‑to‑day work activities are prioritized appropriately within work routines
Excellent oral, written and communication skills
Able to work closely within a team and contribute individually
BURKERT CULTURE Burkert USA Corp is a manufacturing and sales organization, that is family owned and was established in the US in 1984. Burkert employees enjoy an inclusive environment that's open to ideas and innovation for a growing company with opportunities for development. Work life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.
Seniority level
Associate
Employment type
Full‑time
Job function
Sales, Marketing, and Administrative
Industries
Pharmaceutical Manufacturing, Food and Beverage Manufacturing, and Engineering Services
Benefits
Medical insurance
Vision insurance
401(k)
Tuition assistance
#J-18808-Ljbffr