Receptionist Job at Zwicker & Associates, P.C. in Tampa

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Zwicker & Associates, P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of client interests, making us the industry leader in debt collection. Founded in 1991, we represent lenders in various consumer and commercial recovery efforts and litigation. Our headquarters are in Andover, Massachusetts, with offices across the United States.

We are currently seeking a Receptionist to join our team. This role involves managing front‑desk and switchboard responsibilities, operating an automated call‑distribution system, greeting visitors, ensuring proper sign‑in procedures, issuing badges, and coordinating deliveries and visitor logs. The base hourly rate is $18.00–$20.00.

Responsibilities

• Use the RMS system to locate consumer information and direct calls to the appropriate collector or supervisor.
• Track daily FedEx and UPS deliveries and distribute per company policy.
• Maintain high security standards at the front desk at all times.
• Perform administrative tasks and assist with special projects using MS Office applications.
• Manage temporary badge log, ensure timely returns, and coordinate with IT to deactivate unreturned badges.
• Ensure visitor register is fully completed, including arrival/departure times, name, address, and visit purpose.
• Greet and screen visitors, determine purpose, and notify relevant personnel.
• Screen calls for the President and COO, forwarding to the Executive Assistant.
• Perform additional duties as assigned.

Requirements

• One year of minimum experience in a similar receptionist, call center, or front‑desk role.
• Demonstrated ability to manage calls with clear, concise, and professional communication.
• Adherence to established building security protocols for visitors and employees.
• Effective engagement with office staff, clients, and visitors both in person and over the phone.
• Reliable and punctual with a strong sense of responsibility.
• Proficiency in Microsoft Word and Excel; comfortable navigating computer systems.
• Ability to communicate in a common language verbally and/or in writing.
• Ability to operate a computer, phone, or equivalent device.
• Ability to complete a minimum of a 40‑hour flexible workweek schedule.
• Ability to read and comprehend position‑specific documents and correspondence.

Physical Qualifications

• Lifting five pounds or greater.
• Sitting 90% of the workday at times.
• Bending at the waist and being mobile when needed.
• Concentrating and using critical thinking.

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full‑time, full‑benefit position. The benefit package includes medical, vision, and dental insurance, long‑term disability insurance, life insurance, compensated time off, paid holidays, and 401(k) with match.

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