Global Technical Talent is hiring: HR Specialist in Berlin

Overview

Primary Job Title: HR Specialist

Alternate/Related Job Titles: Human Resources Representative, HR Generalist, Employee Relations Specialist, HR Operations Coordinator

Location: Berlin, CT

Onsite Flexibility: Onsite

Contract Details:

• Position Type: Contract
• Contract Duration: 6 months
• Start: As Soon As Possible
• Shift/Hours: 8:00 AM – 4:30 PM (30-minute lunch)
• Pay Rate: $23.00 – $23.76 per hour

Job Summary

The HR Specialist provides front-line support to employees, managers, and HR staff by addressing inquiries related to Benefits, Compensation, Staffing, HRIS, Leave Administration, and Employee Relations. This role requires a strong focus on customer service, case management, and HR process knowledge to ensure timely, accurate, and professional resolution of HR-related requests.

Responsibilities

• Respond to employee and HR customer inquiries via phone or electronic systems, ensuring accurate and timely case resolution.
• Educate employees on HR policies, procedures, and self-service tools to promote autonomy.
• Manage daily case and call flow using HR call management and case tracking systems.
• Support the consistent application of core HR processes and procedures; coach and advise managers and staff.
• Maintain ownership of HR cases from creation to closure, including escalation management and resolution communication.
• Use HR knowledgebase and tools to deliver consistent responses to inquiries.
• Recommend improvements to HR knowledgebase and portal content based on recurring issues.
• Ensure compliance with record-keeping, data privacy, and legal HR documentation requirements.
• Maintain professionalism and high-quality service in all communications to meet or exceed service-level agreements (SLAs).
• Participate in department meetings and process improvement initiatives.
• Perform various HR administrative and support tasks as assigned.

Required Experience

• High School Diploma required; Bachelor’s Degree in Human Resources or related field preferred.
• Minimum 3 years of HR experience supporting multiple HR functional areas.
• Proven ability to deliver excellent customer service and maintain professionalism under pressure.
• Strong communication, problem-solving, and organizational skills.
• Proficient with HR systems, Microsoft Office, and call management platforms.

Preferred Qualifications

• HR Certification (PHR/SPHR or SHRM-CP/SCP) preferred.
• Demonstrated experience in HR case management systems and workflow tools.
• Knowledge of employment laws and HR best practices.

Required Skills

• HR Case Management
• Customer Service
• Communication & Problem Solving

Preferred Skills

• HRIS & Data Entry
• Benefits and Leave Administration
• Policy Interpretation
• Employee Relations
• Time Management

Additional Skills

• Attention to Detail
• Analytical and Troubleshooting Skills
• HR Knowledgebase Maintenance
• Compliance Record-Keeping

Working Conditions

• Primarily office-based role requiring standing, sitting, writing, typing, and communication.
• Must manage multiple concurrent tasks under deadlines in a fast-paced environment.
• Handles sensitive and confidential HR information with discretion.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

A Fortune 500 energy company serving New England, committed to safety, reliability, environmental leadership, and innovation. The organization values its customers, communities, and employees, and seeks diverse, talented individuals to contribute to its mission of expanding sustainable energy solutions.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 25-27416