CommUnityCare Health Centers
Director of Patient Access – CommUnityCare Health Centers
The Director, Patient Access will assess and transform front‑end clinic operations such as arrival and registration, provider template management, insurance verification, financial eligibility counseling, cashiering, and work queue management to achieve quality and patient experience goals. Key focus areas include the development of standardized protocols and clinic policies, the continuous improvement of technology‑oriented workflows, staff training and development, and compliance management.
Essential Functions
Sets vision and provides overall strategy and financial/operational direction of patient services to include Registration, Patient Estimates, Financial Counseling, Insurance Verification, and Point of Service Collections.
Oversees financial eligibility personnel and collaborates with management to oversee regulatory compliance, technology use/improvement, and operating performance—assessed by key performance indicators. Reviews statistics, performance‑improvement data, and designs, develops and maintains daily, weekly, monthly management reports and dashboards.
Develops processes and innovative approaches to enhance the identification of patients requiring financial counseling services, including Self‑Pay, Health Safety Net, and underinsured populations.
Partners with service line leaders to oversee patient access initiatives in registration, insurance verification, and decentralized scheduling, and directs registration activities of medical administrative clerks to create excellent customer service and optimize staff performance.
Provides training strategy for medical administrative clerks, including coaching, mentoring, goal setting, and development planning, and supplies quality‑assurance statistics to management.
Manages provider schedule templates, aligns clinic capacity with patient demand, and oversees capacity‑related system configurations.
Establishes and oversees enterprise‑wide template standards and scheduling guidelines.
Works with data analytics to evaluate Uniform Data Reporting for accuracy and relational integrity within the electronic health record.
Directs cross‑team collaboration for access change control and change‑management groups to ensure stakeholder alignment.
Oversees partners, vendors, and systems that support performance goals for under‑insured populations.
Fosters continuous improvement, enhancing clinical outcomes, revenue, and satisfaction for patients, families, providers, and CommUnityCare colleagues.
Develops employees’ supervisory skills and guides supervisory staff on performance management.
Models AIDET guidelines in all patient interactions and ensures staff adherence to patient‑experience expectations.
Collaborates with revenue cycle to maximize collections and maintain patient‑centered approaches to registration.
Stays abreast of regulatory requirements and company compliance policies, educating staff on changes.
Engages IT partners to employ optimal software, hardware, telephony, data analytics, and reporting capabilities for front‑end services.
Oversees operationalization of digital services and patient‑access functions.
Collaborates closely with clinical operations leaders to implement organization‑wide patient‑access solutions.
Program Management
The ideal candidate is an established, hands‑on leader with proven success in key areas, focusing on interpersonal and fine‑tuned communication skills with demonstrated managerial skills in a complex environment.
Communicates clearly, professionally, and effectively in person and by phone, demonstrating strong written and verbal communication.
Exhibits effective project‑management skills, efficiently planning, organizing, and scheduling work to meet priorities and deadlines.
People Management / Department Management / Business Unit Management
Builds and leads a high‑performing staff, selecting and evaluating personnel based on contribution to organizational and clinic goals.
Provides leadership, coaching, support, and training to staff; handles staffing, performance management, professional development, recruitment, and retention.
Hires and supervises staff per personnel policies, including orientation, career development, performance reviews, coaching, counseling, disciplinary actions, and terminations.
Interacts respectfully and collaboratively with patients and their families.
Minimum Education
Bachelor's Degree (higher degree accepted) in Business, Health Administration, or related field.
Minimum Experience
Seven years of experience in patient access or clinic operations in the healthcare industry, including three years in a managerial role.
Required Licenses and Certifications
Certified Health Access Manager (CHAM) or Certified Healthcare Financial Professional (CHFP) within one year.
Seniority level Director
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at CommUnityCare Health Centers by 2x.
Location: Williamson County, TX.
#J-18808-Ljbffr
Essential Functions
Sets vision and provides overall strategy and financial/operational direction of patient services to include Registration, Patient Estimates, Financial Counseling, Insurance Verification, and Point of Service Collections.
Oversees financial eligibility personnel and collaborates with management to oversee regulatory compliance, technology use/improvement, and operating performance—assessed by key performance indicators. Reviews statistics, performance‑improvement data, and designs, develops and maintains daily, weekly, monthly management reports and dashboards.
Develops processes and innovative approaches to enhance the identification of patients requiring financial counseling services, including Self‑Pay, Health Safety Net, and underinsured populations.
Partners with service line leaders to oversee patient access initiatives in registration, insurance verification, and decentralized scheduling, and directs registration activities of medical administrative clerks to create excellent customer service and optimize staff performance.
Provides training strategy for medical administrative clerks, including coaching, mentoring, goal setting, and development planning, and supplies quality‑assurance statistics to management.
Manages provider schedule templates, aligns clinic capacity with patient demand, and oversees capacity‑related system configurations.
Establishes and oversees enterprise‑wide template standards and scheduling guidelines.
Works with data analytics to evaluate Uniform Data Reporting for accuracy and relational integrity within the electronic health record.
Directs cross‑team collaboration for access change control and change‑management groups to ensure stakeholder alignment.
Oversees partners, vendors, and systems that support performance goals for under‑insured populations.
Fosters continuous improvement, enhancing clinical outcomes, revenue, and satisfaction for patients, families, providers, and CommUnityCare colleagues.
Develops employees’ supervisory skills and guides supervisory staff on performance management.
Models AIDET guidelines in all patient interactions and ensures staff adherence to patient‑experience expectations.
Collaborates with revenue cycle to maximize collections and maintain patient‑centered approaches to registration.
Stays abreast of regulatory requirements and company compliance policies, educating staff on changes.
Engages IT partners to employ optimal software, hardware, telephony, data analytics, and reporting capabilities for front‑end services.
Oversees operationalization of digital services and patient‑access functions.
Collaborates closely with clinical operations leaders to implement organization‑wide patient‑access solutions.
Program Management
The ideal candidate is an established, hands‑on leader with proven success in key areas, focusing on interpersonal and fine‑tuned communication skills with demonstrated managerial skills in a complex environment.
Communicates clearly, professionally, and effectively in person and by phone, demonstrating strong written and verbal communication.
Exhibits effective project‑management skills, efficiently planning, organizing, and scheduling work to meet priorities and deadlines.
People Management / Department Management / Business Unit Management
Builds and leads a high‑performing staff, selecting and evaluating personnel based on contribution to organizational and clinic goals.
Provides leadership, coaching, support, and training to staff; handles staffing, performance management, professional development, recruitment, and retention.
Hires and supervises staff per personnel policies, including orientation, career development, performance reviews, coaching, counseling, disciplinary actions, and terminations.
Interacts respectfully and collaboratively with patients and their families.
Minimum Education
Bachelor's Degree (higher degree accepted) in Business, Health Administration, or related field.
Minimum Experience
Seven years of experience in patient access or clinic operations in the healthcare industry, including three years in a managerial role.
Required Licenses and Certifications
Certified Health Access Manager (CHAM) or Certified Healthcare Financial Professional (CHFP) within one year.
Seniority level Director
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at CommUnityCare Health Centers by 2x.
Location: Williamson County, TX.
#J-18808-Ljbffr