Saviynt
Identity Security - Sr. Customer Success Manager - West
Saviynt, Seattle, Washington, us, 98127
Why consider this job opportunity
Salary up to $180,000 a year
Opportunity to participate in a discretionary bonus plan based on performance
Comprehensive benefits package including medical, dental, vision, and life insurance
Unlimited PTO and sick time for work‑life balance
Daily catered lunches and team socials fostering a collaborative work environment
Chance to drive impactful outcomes for Fortune 500 and Global 1000 clients
What to Expect (Job Responsibilities)
Act as the primary point of contact post‑implementation, driving customer loyalty and adoption of identity security products
Manage the subscription renewal pipeline and proactively address barriers to customer adoption and value
Develop strong relationships with key customer personnel to identify upsell and cross‑sell opportunities
Monitor product utilization trends and advocate for customer needs to drive continuous improvement
Collaborate with implementation partners to enhance customer adoption and improve overall outcomes
What is Required (Qualifications)
Knowledge and experience in Identity and Access Management (IAM)
Strong understanding of cloud, hybrid, and on‑premise IT architectures
Proven experience in customer success/account management for complex software implementations with Fortune 500 / Global 1000 clients
Ability to translate technical concepts into business‑relevant language
Experience in process improvement and operational excellence
How to Stand Out (Preferred Qualifications)
Background in cybersecurity and/or compliance
Hands‑on experience as a contributor in a SaaS organization
Exceptional communication skills, bridging technical and business needs
Tenacity in driving customer success and achieving measurable outcomes
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $180,000 a year
Opportunity to participate in a discretionary bonus plan based on performance
Comprehensive benefits package including medical, dental, vision, and life insurance
Unlimited PTO and sick time for work‑life balance
Daily catered lunches and team socials fostering a collaborative work environment
Chance to drive impactful outcomes for Fortune 500 and Global 1000 clients
What to Expect (Job Responsibilities)
Act as the primary point of contact post‑implementation, driving customer loyalty and adoption of identity security products
Manage the subscription renewal pipeline and proactively address barriers to customer adoption and value
Develop strong relationships with key customer personnel to identify upsell and cross‑sell opportunities
Monitor product utilization trends and advocate for customer needs to drive continuous improvement
Collaborate with implementation partners to enhance customer adoption and improve overall outcomes
What is Required (Qualifications)
Knowledge and experience in Identity and Access Management (IAM)
Strong understanding of cloud, hybrid, and on‑premise IT architectures
Proven experience in customer success/account management for complex software implementations with Fortune 500 / Global 1000 clients
Ability to translate technical concepts into business‑relevant language
Experience in process improvement and operational excellence
How to Stand Out (Preferred Qualifications)
Background in cybersecurity and/or compliance
Hands‑on experience as a contributor in a SaaS organization
Exceptional communication skills, bridging technical and business needs
Tenacity in driving customer success and achieving measurable outcomes
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr