Saviynt
Identity Security - Sr. Customer Success Manager - West
Saviynt, Los Angeles, California, United States, 90079
Employer Industry: Identity Security Solutions
Why Consider This Job Opportunity:
Salary up to $180,000 per year
Eligibility for a discretionary bonus plan based on individual and organizational performance
Comprehensive benefits including medical, dental, vision, life insurance, and 401K
Unlimited PTO and sick time, along with holiday parties and daily catered lunches
Opportunities for professional growth and development in a high-growth environment
Supportive and positive workplace culture that values employee recognition and team socials
What to Expect (Job Responsibilities):
Manage customer loyalty and adoption of identity security products to drive value-based outcomes
Own the subscription renewal pipeline and proactively manage customer health
Conduct routine health checks and coordinate necessary remediation for customer success
Develop relationships with key customer personnel to identify up-sell and cross-sell opportunities
Act as the voice of the customer to drive product improvements and advocate for customer education
What is Required (Qualifications):
Knowledge and experience in Identity and Access Management (IAM)
Strong technical knowledge of cloud, hybrid, and on-premise IT architectures
Extensive experience in customer success or account management for complex software implementations with Fortune 500 / Global 1000 clients
Ability to communicate technical concepts in business-friendly language
Experience in process improvement and operational excellence
How to Stand Out (Preferred Qualifications):
Background in cybersecurity and/or compliance
Demonstrated ability to understand complex software environments
A hands-on mindset with a focus on detail and outcomes
Experience in a SaaS organization
Proven track record of fostering customer success at scale
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why Consider This Job Opportunity:
Salary up to $180,000 per year
Eligibility for a discretionary bonus plan based on individual and organizational performance
Comprehensive benefits including medical, dental, vision, life insurance, and 401K
Unlimited PTO and sick time, along with holiday parties and daily catered lunches
Opportunities for professional growth and development in a high-growth environment
Supportive and positive workplace culture that values employee recognition and team socials
What to Expect (Job Responsibilities):
Manage customer loyalty and adoption of identity security products to drive value-based outcomes
Own the subscription renewal pipeline and proactively manage customer health
Conduct routine health checks and coordinate necessary remediation for customer success
Develop relationships with key customer personnel to identify up-sell and cross-sell opportunities
Act as the voice of the customer to drive product improvements and advocate for customer education
What is Required (Qualifications):
Knowledge and experience in Identity and Access Management (IAM)
Strong technical knowledge of cloud, hybrid, and on-premise IT architectures
Extensive experience in customer success or account management for complex software implementations with Fortune 500 / Global 1000 clients
Ability to communicate technical concepts in business-friendly language
Experience in process improvement and operational excellence
How to Stand Out (Preferred Qualifications):
Background in cybersecurity and/or compliance
Demonstrated ability to understand complex software environments
A hands-on mindset with a focus on detail and outcomes
Experience in a SaaS organization
Proven track record of fostering customer success at scale
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr