Palo Alto Networks
Sr. Project Manager (Contract)
Join to apply for the
Sr. Project Manager (Contract)
role at
Palo Alto Networks
Contract assignment. You will not be employed by Palo Alto Networks but through our trusted staffing partners.
Base pay range $75.00/hr - $75.00/hr
Role Description Palo Alto Networks is looking for a
Sr. Project Manager - Contractor
to work with the Global Customer Support org. This is a great opportunity for a talented individual who has the desire to associate with a fast‑growing company in a truly international environment.
Location: Santa Clara, CA (Hybrid)
Duration: 7 months
Your Impact
Partner with Customer Support, Product, Engineering, and UX to define roadmap features, design customer‑centric workflows, and improve self‑service capabilities
Lead or support enhancements related to user experience (UX), including UI feedback loops, accessibility improvements, and consistent design patterns across the support portal
Lead enhancements related to AI‑driven support features, including integration of LLMs for chatbots, intelligent case classification, etc.
Document process flows, use cases, user stories, acceptance criteria, and system specifications to support development and testing
Participate in UAT and release validation activities for new features or system changes
Work with IT to plan, design, develop, test and deploy changes to our customer support portal and associated technologies
Maintain and work from a product backlog to keep several improvements and initiatives going
Clearly articulate and document business requirements, perform Quality Assurance and facilitate User Acceptance Testing
Coordinate project delivery by participating in design reviews and walk‑throughs to communicate business requirements and validate proposed solutions
Assist with meeting facilitation by sending meeting agendas, capturing and distributing meeting minutes, and tracking assigned team actions
Proactively identify dependencies between teams, ensuring all plans align on delivery criteria; analyze projects to identify risks and potential roadblocks, and modify project plans to mitigate risk
Participate in associated cross‑functional projects around data quality, optimization and scaling of the systems
Design and implement solutions to improve existing support processes and tools
Promote best practices and train others on existing and new processes and tools across teams and departments
Ensure all project artifacts (BRDs, user stories, design docs, test plans, etc.) are completed and approved in a timely fashion, and stored in the program’s central repository
Build and maintain relationships with IT, Support and cross‑departmental stakeholders to increase collaboration and productivity
Skills & Experience
Hands‑on experience with support tools including Service Cloud, Omnichannel, Escalation Management, etc.
5+ years project management experience leading projects of significant complexity
Experience working in high‑technology support organizations is preferred
Familiarity with the New Product Introduction process and programs is a plus
Understanding of both Agile and Waterfall methodologies
Proficient with Jira project management software
Education Bachelor’s degree in Business Administration or Information Technology is required.
Compensation The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer, this is the pay range that Magnit (the staffing agency) reasonably expects to pay for this position: $70/hour to $75/hour. Please note that the compensation information in this posting reflects the hourly wage only and does not include benefits. Magnit offers Medical, Dental, Vision and 401(k). Magnit is not able to provide assistance to candidates requiring sponsorship or a visa for this position.
Information About Palo Alto Networks At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Project Management and Information Technology
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Sr. Project Manager (Contract)
role at
Palo Alto Networks
Contract assignment. You will not be employed by Palo Alto Networks but through our trusted staffing partners.
Base pay range $75.00/hr - $75.00/hr
Role Description Palo Alto Networks is looking for a
Sr. Project Manager - Contractor
to work with the Global Customer Support org. This is a great opportunity for a talented individual who has the desire to associate with a fast‑growing company in a truly international environment.
Location: Santa Clara, CA (Hybrid)
Duration: 7 months
Your Impact
Partner with Customer Support, Product, Engineering, and UX to define roadmap features, design customer‑centric workflows, and improve self‑service capabilities
Lead or support enhancements related to user experience (UX), including UI feedback loops, accessibility improvements, and consistent design patterns across the support portal
Lead enhancements related to AI‑driven support features, including integration of LLMs for chatbots, intelligent case classification, etc.
Document process flows, use cases, user stories, acceptance criteria, and system specifications to support development and testing
Participate in UAT and release validation activities for new features or system changes
Work with IT to plan, design, develop, test and deploy changes to our customer support portal and associated technologies
Maintain and work from a product backlog to keep several improvements and initiatives going
Clearly articulate and document business requirements, perform Quality Assurance and facilitate User Acceptance Testing
Coordinate project delivery by participating in design reviews and walk‑throughs to communicate business requirements and validate proposed solutions
Assist with meeting facilitation by sending meeting agendas, capturing and distributing meeting minutes, and tracking assigned team actions
Proactively identify dependencies between teams, ensuring all plans align on delivery criteria; analyze projects to identify risks and potential roadblocks, and modify project plans to mitigate risk
Participate in associated cross‑functional projects around data quality, optimization and scaling of the systems
Design and implement solutions to improve existing support processes and tools
Promote best practices and train others on existing and new processes and tools across teams and departments
Ensure all project artifacts (BRDs, user stories, design docs, test plans, etc.) are completed and approved in a timely fashion, and stored in the program’s central repository
Build and maintain relationships with IT, Support and cross‑departmental stakeholders to increase collaboration and productivity
Skills & Experience
Hands‑on experience with support tools including Service Cloud, Omnichannel, Escalation Management, etc.
5+ years project management experience leading projects of significant complexity
Experience working in high‑technology support organizations is preferred
Familiarity with the New Product Introduction process and programs is a plus
Understanding of both Agile and Waterfall methodologies
Proficient with Jira project management software
Education Bachelor’s degree in Business Administration or Information Technology is required.
Compensation The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer, this is the pay range that Magnit (the staffing agency) reasonably expects to pay for this position: $70/hour to $75/hour. Please note that the compensation information in this posting reflects the hourly wage only and does not include benefits. Magnit offers Medical, Dental, Vision and 401(k). Magnit is not able to provide assistance to candidates requiring sponsorship or a visa for this position.
Information About Palo Alto Networks At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Project Management and Information Technology
#J-18808-Ljbffr