The Custom Group of Companies
The Custom Group of Companies is hiring: HR Associate in Parsippany
The Custom Group of Companies, Parsippany, NJ, US, 07054
Summary
The HR Shared Services Associate serves as the liaison to employees and managers in a call center environment and/or business location(s). Acts as an HR Generalist in a primary point of contact role for employees to support, respond, handle, answer, and action issues/questions regarding policies, procedures, and HR systems. Will support centralization projects about process redesign along with program and policy improvements.
Essential Duties and Responsibilities:
The HR Shared Services Associate serves as the liaison to employees and managers in a call center environment and/or business location(s). Acts as an HR Generalist in a primary point of contact role for employees to support, respond, handle, answer, and action issues/questions regarding policies, procedures, and HR systems. Will support centralization projects about process redesign along with program and policy improvements.
Essential Duties and Responsibilities:
- Employee and Manager Support: Handling a high volume of inbound calls on the HRXpert phone line, creating cases in HRConnect for each call, and resolving inquiries in a timely manner.
- Issue Resolution: Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided.
- HR Life Cycle Support: Guiding employees through various HR processes, including onboarding, leave management, job changes and offboarding.
- Service Excellence: Delivering exceptional customer service, ensuring inquiries are addressed promptly and effectively.
- Compliance Assurance: Ensuring adherence to company policies and governmental regulations, including I9 and eVerify requirements.
- Data Quality: WorkDay data entry and transactions for various employee lifecycle events (hires, job changes, compensation, etc.).
- Supporting Open Enrollment and Leave of Absence activities.
- Collaboration: Ability to work effectively across various shared service teams (IT, HR, Payroll, Legal, etc)
- Timely Escalations: Escalating customer dissatisfaction when necessary to the right HR Specialist.
- Bachelor's Degree in Human Resources or related field.
- Minimum of 1 year of HR experience, preferably various areas of HR such as Onboarding and Offboarding process management, HRIS, Benefits, & LOAs, supporting multi-site or remote clients.
- Experience working in shared services environments and with HR technologies.
- Excellent verbal and written communication skills.
- Ability to partner across the company and with executive leadership.
- Strong presentation and delivery skills.
- Ability to take initiative and solve business problems.
- Adept at handling multiple competing priorities and duties in a fast-paced, results-driven, rapidly changing environment - with minimal daily oversight.
- Fluent in Spanish is a plus
- Experience with ADP products, Workday/HRIS systems, and SAP.
- Experience with case management systems like Neocase, ServiceNow, Salesforce HR, or Oracle products.
- Strong problem-solving and analytical skills.
- Excellent customer service orientation and attention to detail.
- Proficiency in MS Office or Google products.
- Ability to manage a high-volume and fluctuating workload.
- Demonstrated customer service skills and professional phone etiquette.
- Upholding strict confidentiality.
- Experience with I9 form processing.
- Knowledge of records retention protocols.
- A willingness to assist with administrative tasks, including filing and organization.
- Exceptional written and verbal communication abilities.
- Resourcefulness and intellectual curiosity.
- High energy and motivation.
- Proficiency in Google Suite (including Gmail, Drive, Docs, Meet, Sheets, Slides, and Calendar) is highly preferred.
- Bilingual fluency in Spanish and English is highly preferred.
- The ideal candidate will be proactive, willing to assume additional responsibilities, open to learning new tasks, capable of rapid integration, and require minimal supervision.