Paylocity
Description
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes, Paylocity develops tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks, career development, and a culture that values people. This is a 100% in-office role based at Rochester, NY, Lake Mary, FL, Meridian, ID or Schaumburg, IL location. Remote or hybrid work is not available. Candidates must be able to work on-site five days per week during designated work hours. Position Overview
HR Edge Team Lead is responsible for leading a team of Human Resource Account Managers who service our Mid-market Clients. This is done by helping them elevate their HR practices through providing professional HR guidance, identifying technical expertise support for the Client from the Client Service team, and introducing new products/services to the Client that may help with the management of the employee life cycle. This team is responsible for making recommendations to Clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Reports to HR Client Manager. Primary Responsibilities
Provides leadership to the HR Edge Service Team by creating and maintaining collaborative teams focused on effective, high quality client service. Respond timely and accurately to escalated or complex Client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone system and email. Coaches the team and serves as the escalation point for complex incidents. Analyzes reports and data daily; reports metrics to leadership and recommends improvements, including changes in process or additional training as needed. Manages workflow and projects of the HR Edge Team. Provides training, coaching, and direction to the team; leads performance discussions. Maintains staff schedules and time off requests; ensures appropriate coverage to service clients. Communicates important information on new or updated processes and procedures to staff. Conducts analysis of issues escalated to determine knowledge gaps and training needs. Monitors productivity and quality of client service. Develops recommendations and advice for Clients regarding employee relations, disciplinary actions, operations, and performance matters. Provides ongoing Client support with diagnostic skills to identify root causes, develop solutions, and recommend actions to prevent recurrence. Assists Clients with resolution of employee issues pertaining to leaves of absence, workers’ compensation, and disability accommodations. Promotes Paylocity products and services to fulfill ongoing Client requests. Acts as liaison with Paylocity support teams to facilitate resolution of Client issues regarding payroll and human resources products. Builds strong Client relationships and provides quality service to retain the Client base. Maintains knowledge of trends and changes in HR legislation and informs Clients of local, state, and federal laws to maintain compliance. Performs other duties and projects as needed by the Client Service leadership team. Education And Experience
Minimum of 5 years of progressive HR Generalist experience dealing with a broad range of HR related topics Minimum of 2 years of Leadership experience required OR a combination of HR and leadership experience Bachelor’s degree with a focus on Human Resources or Business Administration/Management required PHR or SHRM-CP certification preferred Proficiency with Microsoft Office Programs Advanced problem-solving and analytical skills Excellent communication and relationship building skills Experience in Shared Services call center environment is preferred Experience working with Paylocity products and/or HCM system is a plus Physical Requirements
Ability to sit for extended periods: the role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. Use of computer and phone systems: must operate a computer, use phone systems, and type across multiple software programs. Paylocity is an equal-opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected statuses as required by applicable law. We actively cultivate differences through ERGs and inclusive programs to drive innovation. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests; do not send resumes to this address, as they will be removed. The base pay range for this position is $53,600 - $85,100 per year; base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location where this position will be performed. Applicants should apply via www.paylocity.com/careers.
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Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes, Paylocity develops tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks, career development, and a culture that values people. This is a 100% in-office role based at Rochester, NY, Lake Mary, FL, Meridian, ID or Schaumburg, IL location. Remote or hybrid work is not available. Candidates must be able to work on-site five days per week during designated work hours. Position Overview
HR Edge Team Lead is responsible for leading a team of Human Resource Account Managers who service our Mid-market Clients. This is done by helping them elevate their HR practices through providing professional HR guidance, identifying technical expertise support for the Client from the Client Service team, and introducing new products/services to the Client that may help with the management of the employee life cycle. This team is responsible for making recommendations to Clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Reports to HR Client Manager. Primary Responsibilities
Provides leadership to the HR Edge Service Team by creating and maintaining collaborative teams focused on effective, high quality client service. Respond timely and accurately to escalated or complex Client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone system and email. Coaches the team and serves as the escalation point for complex incidents. Analyzes reports and data daily; reports metrics to leadership and recommends improvements, including changes in process or additional training as needed. Manages workflow and projects of the HR Edge Team. Provides training, coaching, and direction to the team; leads performance discussions. Maintains staff schedules and time off requests; ensures appropriate coverage to service clients. Communicates important information on new or updated processes and procedures to staff. Conducts analysis of issues escalated to determine knowledge gaps and training needs. Monitors productivity and quality of client service. Develops recommendations and advice for Clients regarding employee relations, disciplinary actions, operations, and performance matters. Provides ongoing Client support with diagnostic skills to identify root causes, develop solutions, and recommend actions to prevent recurrence. Assists Clients with resolution of employee issues pertaining to leaves of absence, workers’ compensation, and disability accommodations. Promotes Paylocity products and services to fulfill ongoing Client requests. Acts as liaison with Paylocity support teams to facilitate resolution of Client issues regarding payroll and human resources products. Builds strong Client relationships and provides quality service to retain the Client base. Maintains knowledge of trends and changes in HR legislation and informs Clients of local, state, and federal laws to maintain compliance. Performs other duties and projects as needed by the Client Service leadership team. Education And Experience
Minimum of 5 years of progressive HR Generalist experience dealing with a broad range of HR related topics Minimum of 2 years of Leadership experience required OR a combination of HR and leadership experience Bachelor’s degree with a focus on Human Resources or Business Administration/Management required PHR or SHRM-CP certification preferred Proficiency with Microsoft Office Programs Advanced problem-solving and analytical skills Excellent communication and relationship building skills Experience in Shared Services call center environment is preferred Experience working with Paylocity products and/or HCM system is a plus Physical Requirements
Ability to sit for extended periods: the role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. Use of computer and phone systems: must operate a computer, use phone systems, and type across multiple software programs. Paylocity is an equal-opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected statuses as required by applicable law. We actively cultivate differences through ERGs and inclusive programs to drive innovation. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests; do not send resumes to this address, as they will be removed. The base pay range for this position is $53,600 - $85,100 per year; base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location where this position will be performed. Applicants should apply via www.paylocity.com/careers.
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