California Department of Public Health
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST JC-496512
California Department of Public Health, Sacramento, California, United States, 95828
Associate Governmental Program Analyst JC-496512
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Associate Governmental Program Analyst JC-496512
role at
California Department of Public Health .
Employment Information
Job Code:
JC-496512
Position Title:
Customer Service Analyst
Classification:
Associate Governmental Program Analyst (A)
Pay Range:
$6,031.00 – $7,547.00 per year
Location:
Sacramento County, California (Hybrid – telework optional)
Employment Type:
Permanent, Full Time
Opening Date:
September 25, 2025
Final Filing Date:
November 4, 2025
Apply at:
Apply@cdph.ca.gov
or call (916) 445-0983.
Job Description The Associate Governmental Program Analyst (AGPA) supports the California Department of Public Health’s mission to advance the health and well-being of California’s diverse people and communities. As part of the WIC Systems Support Section, the AGPA provides customer service and technical support for the WIC Web Information System Exchange (WIC WISE), the WIC Electronic Benefit Transfer (EBT) Card, and the WIC App. The AGPA reports to the Chief, WIC Systems Support Section and the Staff Services Manager II.
Key Responsibilities
Respond to complex phone and email inquiries from WIC local agencies and families.
Document and report customer trends, including escalation of issues.
Coordinate staffing schedules for support staff.
Participate in User Acceptance Testing for new system updates.
Provide customer service support to the WIC WISE Service Desk and the California WIC Family Services Line.
Adhere to telework policies; maintain California residency.
May be required to travel for job duties as determined by department policy.
Qualifications
Bachelor’s degree or equivalent experience in public health, health informatics, or related field.
At least 1 year of relevant experience in a customer service or support role.
Strong communication skills, both written and verbal.
Ability to analyze problems and develop effective solutions.
Proficiency with information systems and technology platforms.
Commitment to the principles of equity, diversity, and inclusion.
Benefits and Leave
California Personal Leave Program (PLP) 2025 – 5 hours of leave credits per month with a 3% salary reduction, effective through June 2027.
Participates in the State of California benefits package, including health, dental, vision, retirement, and paid leave.
EEO Statement The California Department of Public Health is an equal opportunity employer. We welcome applications from qualified candidates, regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.
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Associate Governmental Program Analyst JC-496512
role at
California Department of Public Health .
Employment Information
Job Code:
JC-496512
Position Title:
Customer Service Analyst
Classification:
Associate Governmental Program Analyst (A)
Pay Range:
$6,031.00 – $7,547.00 per year
Location:
Sacramento County, California (Hybrid – telework optional)
Employment Type:
Permanent, Full Time
Opening Date:
September 25, 2025
Final Filing Date:
November 4, 2025
Apply at:
Apply@cdph.ca.gov
or call (916) 445-0983.
Job Description The Associate Governmental Program Analyst (AGPA) supports the California Department of Public Health’s mission to advance the health and well-being of California’s diverse people and communities. As part of the WIC Systems Support Section, the AGPA provides customer service and technical support for the WIC Web Information System Exchange (WIC WISE), the WIC Electronic Benefit Transfer (EBT) Card, and the WIC App. The AGPA reports to the Chief, WIC Systems Support Section and the Staff Services Manager II.
Key Responsibilities
Respond to complex phone and email inquiries from WIC local agencies and families.
Document and report customer trends, including escalation of issues.
Coordinate staffing schedules for support staff.
Participate in User Acceptance Testing for new system updates.
Provide customer service support to the WIC WISE Service Desk and the California WIC Family Services Line.
Adhere to telework policies; maintain California residency.
May be required to travel for job duties as determined by department policy.
Qualifications
Bachelor’s degree or equivalent experience in public health, health informatics, or related field.
At least 1 year of relevant experience in a customer service or support role.
Strong communication skills, both written and verbal.
Ability to analyze problems and develop effective solutions.
Proficiency with information systems and technology platforms.
Commitment to the principles of equity, diversity, and inclusion.
Benefits and Leave
California Personal Leave Program (PLP) 2025 – 5 hours of leave credits per month with a 3% salary reduction, effective through June 2027.
Participates in the State of California benefits package, including health, dental, vision, retirement, and paid leave.
EEO Statement The California Department of Public Health is an equal opportunity employer. We welcome applications from qualified candidates, regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.
#J-18808-Ljbffr