TRSS
Employer Industry: Legal and Financial Information Services
Why consider this job opportunity
Salary up to $169,000 Hybrid work model with flexibility (2-3 days a week in the office) Comprehensive benefits package including flexible vacation and mental health days Opportunities for career development and continuous learning Supportive workplace culture recognized for inclusion and work-life balance Chance to make a real‑world impact in the pursuit of justice and transparency What to Expect (Job Responsibilities)
Manage post‑sale relationships for a portfolio of accounts to ensure customer satisfaction Drive product adoption and monitor customer health to mitigate risks Collaborate with Account Specialists on renewals and upsell opportunities Conduct regular check‑ins and business reviews to align on goals and outcomes Maintain CRM and Customer Success tools for visibility and accountability What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience) 3-5 years in Customer Success, Account Management, or similar role within a SaaS company Strong relationship‑building and communication skills Customer‑centric mindset with a focus on delivering value Proficiency in CRM and Customer Success platforms How to Stand Out (Preferred Qualifications)
Experience in a fast‑paced SaaS environment Ability to manage a diverse portfolio of accounts effectively Previous involvement in process improvements within Customer Success Familiarity with data‑driven decision‑making processes Skills in mentoring or leading cross‑functional teams We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $169,000 Hybrid work model with flexibility (2-3 days a week in the office) Comprehensive benefits package including flexible vacation and mental health days Opportunities for career development and continuous learning Supportive workplace culture recognized for inclusion and work-life balance Chance to make a real‑world impact in the pursuit of justice and transparency What to Expect (Job Responsibilities)
Manage post‑sale relationships for a portfolio of accounts to ensure customer satisfaction Drive product adoption and monitor customer health to mitigate risks Collaborate with Account Specialists on renewals and upsell opportunities Conduct regular check‑ins and business reviews to align on goals and outcomes Maintain CRM and Customer Success tools for visibility and accountability What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience) 3-5 years in Customer Success, Account Management, or similar role within a SaaS company Strong relationship‑building and communication skills Customer‑centric mindset with a focus on delivering value Proficiency in CRM and Customer Success platforms How to Stand Out (Preferred Qualifications)
Experience in a fast‑paced SaaS environment Ability to manage a diverse portfolio of accounts effectively Previous involvement in process improvements within Customer Success Familiarity with data‑driven decision‑making processes Skills in mentoring or leading cross‑functional teams We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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