Thomson Reuters
Customer Success Manager, HVA - Tax
Thomson Reuters, Saint Paul, Minnesota, United States, 55199
Employer Industry: Legal and Information Services
Why consider this job opportunity
Salary up to $169,000
Hybrid work model with flexibility for remote work
Comprehensive benefits package including health, dental, vision, and competitive 401k plan
Opportunities for career development and continuous learning
Supportive workplace policies promoting work-life balance and personal responsibilities
Chance to make a real-world impact by supporting justice, truth, and transparency
What to Expect (Job Responsibilities)
Manage post-sale relationships for a portfolio of customer accounts
Drive product adoption and monitor customer health to mitigate churn risks
Collaborate with internal teams on renewals and upsell opportunities
Conduct regular check-ins and business reviews to align on customer goals
Maintain CRM and Customer Success tools for visibility and accountability
What is Required (Qualifications)
Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
3–5 years of experience in Customer Success, Account Management, or a similar role within a SaaS company
Strong relationship-building and communication skills
Ability to manage a diverse portfolio of accounts with varying needs
Proficiency in CRM and Customer Success platforms
How to Stand Out (Preferred Qualifications)
Experience in a customer‑centric role within a technology‑focused environment
Proven track record of driving customer satisfaction and product usage
Familiarity with data‑driven decision‑making and engagement strategies
Experience mentoring or leading cross‑functional teams
Adaptability to dynamic environments and proactive problem‑solving skills
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Salary up to $169,000
Hybrid work model with flexibility for remote work
Comprehensive benefits package including health, dental, vision, and competitive 401k plan
Opportunities for career development and continuous learning
Supportive workplace policies promoting work-life balance and personal responsibilities
Chance to make a real-world impact by supporting justice, truth, and transparency
What to Expect (Job Responsibilities)
Manage post-sale relationships for a portfolio of customer accounts
Drive product adoption and monitor customer health to mitigate churn risks
Collaborate with internal teams on renewals and upsell opportunities
Conduct regular check-ins and business reviews to align on customer goals
Maintain CRM and Customer Success tools for visibility and accountability
What is Required (Qualifications)
Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
3–5 years of experience in Customer Success, Account Management, or a similar role within a SaaS company
Strong relationship-building and communication skills
Ability to manage a diverse portfolio of accounts with varying needs
Proficiency in CRM and Customer Success platforms
How to Stand Out (Preferred Qualifications)
Experience in a customer‑centric role within a technology‑focused environment
Proven track record of driving customer satisfaction and product usage
Familiarity with data‑driven decision‑making and engagement strategies
Experience mentoring or leading cross‑functional teams
Adaptability to dynamic environments and proactive problem‑solving skills
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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