Thomson Reuters
Customer Success Manager, HVA - Audit
Thomson Reuters, Saint Paul, Minnesota, United States, 55199
Employer Industry: Legal and Professional Services
Why consider this job opportunity
Salary up to $169,000
Flexible hybrid work model with the option to work from anywhere for up to 8 weeks per year
Comprehensive benefits package, including flexible vacation, mental health days, and retirement savings
Opportunities for career development and growth through continuous learning programs
Supportive work culture recognized for inclusion and employee wellbeing
Engage in community impact initiatives with paid volunteer days off
What to Expect (Job Responsibilities)
Manage post-sale relationships for a portfolio of accounts to ensure customer satisfaction and success
Drive product adoption and monitor customer health to mitigate churn risksCollaborate with internal teams to support renewals and identify upsell opportunitiesConduct regular check-ins and business reviews to align on goals and outcomes
Maintain CRM and Customer Success tools for visibility and accountability
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
3–5 years in Customer Success, Account Management, or a similar role within a SaaS company
Strong relationship‑building and communication skills
Customer‑centric mindset focused on delivering measurable value
Proficiency in CRM and Customer Success platforms
How to Stand Out (Preferred Qualifications)
Experience in driving customer engagement strategies based on data insights
Proven ability to work cross‑functionally and mentor others in a collaborative environment
Adaptability to dynamic environments and proactive problem‑solving skills
#LegalServices #CustomerSuccess #HybridWork #CareerGrowth #EmployeeWellbeing
"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."
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Why consider this job opportunity
Salary up to $169,000
Flexible hybrid work model with the option to work from anywhere for up to 8 weeks per year
Comprehensive benefits package, including flexible vacation, mental health days, and retirement savings
Opportunities for career development and growth through continuous learning programs
Supportive work culture recognized for inclusion and employee wellbeing
Engage in community impact initiatives with paid volunteer days off
What to Expect (Job Responsibilities)
Manage post-sale relationships for a portfolio of accounts to ensure customer satisfaction and success
Drive product adoption and monitor customer health to mitigate churn risksCollaborate with internal teams to support renewals and identify upsell opportunitiesConduct regular check-ins and business reviews to align on goals and outcomes
Maintain CRM and Customer Success tools for visibility and accountability
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
3–5 years in Customer Success, Account Management, or a similar role within a SaaS company
Strong relationship‑building and communication skills
Customer‑centric mindset focused on delivering measurable value
Proficiency in CRM and Customer Success platforms
How to Stand Out (Preferred Qualifications)
Experience in driving customer engagement strategies based on data insights
Proven ability to work cross‑functionally and mentor others in a collaborative environment
Adaptability to dynamic environments and proactive problem‑solving skills
#LegalServices #CustomerSuccess #HybridWork #CareerGrowth #EmployeeWellbeing
"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."
#J-18808-Ljbffr