Thomson Reuters
Associate Customer Success Manager, Growth - Tax
Thomson Reuters, Saint Paul, Minnesota, United States, 55199
Employer Industry: Legal and Business Information Services
Why consider this job opportunity
Salary range of $70,000 - $130,000, inclusive of base pay and target sales incentives
Comprehensive benefits package including paid leave, mental health days, tuition reimbursement, and wellness resources
Flexible work‑life balance policies to support personal and professional responsibilities
Opportunities for career development and growth through continuous learning initiatives
Recognition for a culture of inclusion, collaboration, and strong values
Chance to make a real‑world impact by helping customers pursue justice, truth, and transparency
Job Responsibilities
Manage post‑sale relationships for a portfolio of smaller accounts
Drive product adoption and monitor customer health to identify risks and opportunities
Conduct regular check‑ins and success reviews to ensure value realization
Collaborate with internal teams to resolve issues and support renewals
Maintain CRM and Customer Success tools for visibility and accountability
Qualifications
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
1–3 years in Customer Success, Account Management, or similar role within a SaaS company
Proficiency in CRM and Customer Success platforms
Strong relationship‑building and communication skills
Detail‑oriented and organized with the ability to manage a high‑volume book of business
Preferred Qualifications
Experience in driving product usage and customer satisfaction
Ability to use data insights to guide engagement strategies
Demonstrated curiosity and eagerness to learn and improve processes
Previous experience collaborating with internal teams for customer success
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Salary range of $70,000 - $130,000, inclusive of base pay and target sales incentives
Comprehensive benefits package including paid leave, mental health days, tuition reimbursement, and wellness resources
Flexible work‑life balance policies to support personal and professional responsibilities
Opportunities for career development and growth through continuous learning initiatives
Recognition for a culture of inclusion, collaboration, and strong values
Chance to make a real‑world impact by helping customers pursue justice, truth, and transparency
Job Responsibilities
Manage post‑sale relationships for a portfolio of smaller accounts
Drive product adoption and monitor customer health to identify risks and opportunities
Conduct regular check‑ins and success reviews to ensure value realization
Collaborate with internal teams to resolve issues and support renewals
Maintain CRM and Customer Success tools for visibility and accountability
Qualifications
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
1–3 years in Customer Success, Account Management, or similar role within a SaaS company
Proficiency in CRM and Customer Success platforms
Strong relationship‑building and communication skills
Detail‑oriented and organized with the ability to manage a high‑volume book of business
Preferred Qualifications
Experience in driving product usage and customer satisfaction
Ability to use data insights to guide engagement strategies
Demonstrated curiosity and eagerness to learn and improve processes
Previous experience collaborating with internal teams for customer success
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr